Zendesk

It’s Black Friday and orders are flooding in. With Zendesk, your customers stay ahead. #ZendeskAIAgents deliver instant self-service for common questions like order status, returns, and exchanges. For complex requests, they follow up, verify details across systems, and complete the fix. Human handoff comes with full context when needed. From cart to checkout, support that keeps up. That’s the #ZendeskAI effect: https://zdsk.co/4pEVcQ1

Shoppers want updates on gift delivery, stock levels, and promotions. #ZendeskAIAgents instantly suggest accurate answers and guide customers to self-service solutions, reducing hold times and frustration. Faster resolutions, happier shoppers. That's the #ZendeskAI effect: https://zdsk.co/49HJJKM

Shoppers need fast answers on seasonal promotions and shipping deadlines, and most prefer to self-serve. But if you don't have a knowledge base yet, it's not too late. Knowledge Builder uses AI to mine recent tickets, surface common questions, and auto-generate organized help center articles. Your team reviews, edits, and publishes quickly so customers find answers instantly. Stand up a help center in days, not months. Fewer repeat tickets. Faster resolutions. That's the #ZendeskAI effect: https://zdsk.co/3XfYZaj

B2B buying has changed. Today, buyers’ first impression often comes from generative AI, not your website or sales team. Every digital touchpoint matters — how customers experience your brand shapes the AI-driven narrative before any human interaction. Marketing, sales, and support must work together to ensure messages are consistent, customer-centric, and impactful. Read more insights from Zendesk President and CRO Chris Donato and Senior Vice President of Communications Sarah Gavin in G2: https://zdsk.co/4ooKdZP

Sezzle is growing fast, and Zendesk is helping them keep up. By empowering top agents to design workflows, they cut 95% off first response time and deflected 20% of tickets through self-service. Agents focus on complex issues, shoppers get answers faster, and merchants stay successful. The result? Support operations grew 3X in a year while maintaining high agent and customer satisfaction: https://zdsk.co/44kXKuc

The holiday rush is here. A customer needs a split shipment and a last-minute gift card change. #ZendeskAIAgents clarify, reason, and check your systems to resolve requests using trusted knowledge. They take action, confirm the resolution, and hand off with full context when needed. Smarter self-service. Fewer escalations. Happier holidays. That’s the #ZendeskAI effect: https://zdsk.co/48y1J9g

Customers need answers now for order tracking, product availability, returns. Generative Search brings AI-powered answers to the top of search results, from trusted sources like Confluence. More self-service. Fewer tickets. Happier customers. That’s the #ZendeskAI effect: https://zdsk.co/4rjSO2t

JobAdder cut 70 minutes off low-priority ticket resolution. How? By blending human support with Zendesk AI. High-priority tickets? Resolved in 15 minutes on average. Low-priority? Back to customers in under 2 hours. AI handles simple queries so agents can focus on complex issues, delivering faster resolutions and happier customers. Less wait, more impact. That’s the #ZendeskAI effect: https://zdsk.co/48eZwy7

CX isn’t waiting for the future, it’s being written right now. The winners won’t just be fast or efficient. They’ll be smart, connected, and context-driven. Our 2026 CX Trends Report shows how AI that understands, learns, and delivers in the moment is transforming customer and employee experiences. From powering smarter interactions to keeping teams aligned through the busiest seasons, connected intelligence is the new advantage. Read the insights shaping the next chapter of CX. Subscribe to Zendesk Insights today.

Customers don’t want to repeat themselves. That’s the power of memory-rich AI, the new standard for personalization. It recalls context from every interaction to deliver service that feels continuous, relevant, and human. • 81% of consumers expect reps to know their history • 74% get frustrated repeating information • 85% of CX leaders say memory-rich AI builds deeper relationships Personalization isn’t optional anymore. It’s expected. Discover more in the Zendesk #CXTrends 2026 report: https://zdsk.co/4oWgt7B