Customers don’t want to repeat themselves. That’s the power of memory-rich AI, the new standard for personalization. It recalls context from every interaction to deliver service that feels continuous, relevant, and human. • 81% of consumers expect reps to know their history • 74% get frustrated repeating information • 85% of CX leaders say memory-rich AI builds deeper relationships Personalization isn’t optional anymore. It’s expected. Discover more in the Zendesk #CXTrends 2026 report: https://zdsk.co/4oWgt7B
The stats make sense; nobody wants to repeat themselves. But memory is only half the solution. The real frustration happens when the AI remembers your entire history but still can't process a refund or change without three escalations.