What does a Chief Product and Technology Officer want you to do to understand you customers better, including how to effectively use AI. For Simone Basso, Chief Product and Technology Officer at WeRoad, understanding customers is about more than data and dashboards. It's about observing how people actually behave when they are making one of the most emotional and complex purchases of their year, their vacation. Q: How does WeRoad use AI today? We use a wide range of AI tools across the company, from marketing to product. Our teams experiment with creative and automation platforms such as Midjourney, and we have built an in-house AI stack that powers semantic search to help travelers find experiences in a more natural, intuitive way. Q: What have you learned from watching how people interact with your product? Our business is complex. From the moment someone lands on our website to the moment they book a trip, it is often a three-month journey. There is a lot of discovery, comparing, and saving options. Since travel is a deeply emotional purchase, it is essential to see how people browse, where they click, and what they do not understand. You cannot see that only from funnels and dashboards. Q: What role should humans still play as product analytics and AI tools evolve? Ideally, a tool could analyze behavior and tell me exactly where the anomalies are, the three things that need attention. That would be incredible. But for now, every tool is still far from that. Until then, it is up to humans to connect the dots, understand the context, and make sense of the story behind the numbers. Q: Where do you find product inspiration? Podcasts and YouTube. One of my favorites is Lenny Rachitsky (Lenny's podcast), which is always top of mind. Simone’s perspective is a reminder that great product leadership means blending data, observation, and empathy. Real insight comes from watching what people do, not just reading what the numbers say.

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