What does an AI Product Manager at Zendesk, say the best AI tool is for PMs? Patrycja Walencik, AI Product Manager at Zendesk has an answer: there isn’t one. Q: What AI tools are you using right now to stay ahead? At Zendesk, she works closely with data scientists and has access to a dedicated LLM proxy and platform. But she doesn’t rely on a single favorite tool. Instead, she follows the market, compares what other products are doing, and chooses the right solution for her customers. Sometimes that solution involves AI. Sometimes it doesn’t. Q: How do you stay inspired? She takes a mix-and-match approach: conferences, networking, podcasts, books, and LinkedIn. The challenge is avoiding overwhelm. With AI dominating every headline, she focuses on just two newsletters and makes time to talk with good people. Q: Any favorite newsletters? Lenny's Newsletter tops her list, along with the Polish product community that keeps her connected to what’s happening in her market. Her perspective is a reminder that product management is not about chasing tools. It is about solving problems in the right way. What do you think: should product managers always start with AI, or is it better to decide case by case?

You totally caught me 🙃 Just to add, at the end of the day, our real focus should always be solving customer problems and making their journeys smoother, rather than getting hung up on which tool we use to get there. And since we’re talking newsletters: besides Lenny's Newsletter highly recommend Product Growth and definitely our very own Polish voice, Paweł Huryn - especially if you’re into all things AI 🚀

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