KnoCommerce

Happy Thanksgiving! At KnoCommerce we're thankful for you all, so we're dropping a little something to show our appreciation - our BFCM trend dashboard. This year it's available for all, so go check it out and give it a share. Shout out to DEEPIKA for all her work on this. 🙏 Much love. ❤️ knocommerce.com/bfcm-2025/

Direct-to-Consumer Confidence Index Present Purchase sentiment is still lagging last year in the last week of measurement: 16% vs 18% It looks like consumers are still holding out until closer to the holidays. Do you want to see another consumer survey metric from the DTCCI. Let me know in the comments. Thanks to Jeremiah Prummer at KnoCommerce for the great post-purchase survey data; thanks to Taylor Holiday at Common Thread Collective for pulling this collaboration together. More details in the The DTC Index

Uninstalling KNO right before BFCM? The patrol is on the roll. 🐶 We know that surveys can get stale, but here's a few ways in which you refresh your insights instead of losing them completely. 1. Check for giftability - ie. "Who are you purchasing this for today?" - If for someone else, use KNO's unlimited personalized follow ups to learn more about the gift giver, receiver, intent, and unlock more customer language for ads, flows, site, and more. 2. Have a linebacker for site issues with questions like: - Outside of price, did anything almost prevent you from purchasing? - How was your site experience? If 1-3, use follow ups and our integrations to create proactive tickets in tools like Gorgias or Richpanel. 3. Understanding pre-BFCM marketing impact - Marrying "how'd you first hear about us" with "how long did you know about us" let you know the longtail impact of your hard-spent marketing dollars. Use Kno's audiences to set this up in seconds. Want our eyes on your account? Message us in app or comment below. We are your cheerleaders during your superbowl.

We analyzed 110M+ consumer responses and worked with the industries leading platforms and agencies to answer the questions that move revenue: Why do customers buy and why don’t they? The result: The State of Ecommerce: Clearer Signals in a Noisier Market Inside the report: ✅ What’s driving conversions in a post-cookie world ✅ The retention tactics that actually pay off ✅ Data-backed pricing and promo trends ✅ The AI and automation tools shaping growth If you’re planning for Q4 and beyond, this is your roadmap. OH! Almost forgot to mention the 12 BA partner contributions - don't sleep on this report. Download your copy: https://lnkd.in/gJSzre6m

I will never understand SaaS companies that treat their customers badly when they ask to cancel. That's such a short game. Business is cyclical. Circumstances and needs change. And sometimes that means cancelling, or asking out of a contract. When that happens, we support our customers in that process at KnoCommerce and Stamped. And guess what? They COME BACK! 23% of customers who have churned from KNO have later come back. They wouldn't have done so if we made their life difficult in the process. Long game > short game. Mostly venting because I'm stuck in SaaS contracts for stuff we're not even using. 🤣 Instantly takes a good experience and destroys it. Every single one of these companies is on my "never work with again" list, when almost all of them were products I liked and would have used again.

I've been worried about BFCM this year to be honest. But that's changing... Through 2025 consumers have been telling us they're less likely to spend in the future than years past. In November, it's moving in a positive direction very quickly. I was worried we'd see less YoY growth in BFCM sales, but this gives me hope it'll be a good year.

I've been worried about BFCM this year to be honest. But that's changing... Through 2025 consumers have been telling us they're less likely to spend in the future than years past. In November, it's moving in a positive direction very quickly. I was worried we'd see less YoY growth in BFCM sales, but this gives me hope it'll be a good year.

Gave away one of my wildest startup ideas ever in this episode. LMK if you find it. Been marinating for over a decade and I'll never do anything with it. https://lnkd.in/eCT_bd9C

Don’t sleep on Reddit Up 17% today Q3 2025 Highlights Revenue: $585 million, up 68% yoy Daily Active Uniques: 116.0 million, up 19% yoy Weekly active Uniques: 443.8 million, up 21% yoy We’ll do a PPS deep dive on them next

You need to update your PPS for BFCM Let me help, steal these questions And let us know if you want us to help you update, we have some extra time and can hop into your account! 1. What motivated you to shop our BFCM sale? The discount / promotion Wanted to stock up on gifts Treating myself Saw something I’ve had my eye on I always shop your BFCM sale 2. How did you hear about our BFCM offer? Email Text message Social media (Instagram, TikTok, etc.) A friend or family member In-store Other (open text) 3. How did our BFCM offer compare to your expectations? Even better than expected About what I expected A little underwhelming Didn’t realize there was an offer 4. What was the main reason you chose the product(s) you bought today? Perfect for gifting Limited edition / exclusive drop I love the word or meaning To add to my current stack I’ve been waiting for a sale