Flow Digital reposted this
One thing I’ve learned building AI powered automation for clients: Deterministic and agentic automation do not ask for the same kind of patience. On paper, they both look like “a workflow”. In real life, they feel very different. Deterministic automation is the rules-based kind. If X happens, do Y. If a field is blank, stop. If a deal is in Stage 3, notify this person. You reach for this when: • The rules are clear • The data is structured • The same input should always produce the same output You spend most of your time defining the logic and testing a few scenarios. Once it works, it’s usually stable until something upstream changes. Agentic or AI powered automation is different. You’re not just routing data. You’re asking for judgment. Things like: • Summarize this email • Decide which team should handle this request • Draft a response that fits these guidelines • Classify this lead based on what they wrote Small input changes can shift the output. So the work changes too. You’re not just connecting steps. You’re shaping behavior. That means: • More rounds of testing with real examples • More time tightening prompts and instructions • More clarity on what “good” looks like and how to make it repeatable You do get to a stable version. It just takes more iteration to earn that stability. Neither type is “better”. They just shine in different places. • Clear rules, strict outcomes, predictable paths → deterministic • Messy inputs, natural language, prioritization, judgment → agentic The mistake is expecting agentic automation to behave like deterministic automation on day one. It can do more, but it also asks more from you: More patience. More examples. More care with inputs. Once you accept that, you start building with clearer expectations and a lot less frustration.