Products purchased at Google Store in India cannot be refunded or exchanged. Learn about returns, refunds & repairs (India only) and see our Sales Terms and Conditions for full policies.
Google Store processes all payments in local currency. Refunds to international credit cards may reflect minor variations due to fluctuating daily foreign exchange rates. Google does not have any control over the rates applied.
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Important: All purchases made from November 11, 2025 to December 31, 2025 can start a return until January 15, 2026.
If the standard return policy for your purchase ends after January 15, 2026, the later return end date applies.
The standard return window is 15 or 30 days after receipt based on the product.
Some exceptions apply:
- AT&T phones: Can be returned 14 days after receipt
- Verizon phones: Can be returned 30 days after receipt
- SIM cards: Non-returnable
- Devices bought from the Fi Store: Subject to separate policies
All purchases made on January 1, 2025 or later are subject to the standard return policy.
For more info, learn more about the Google Store return policy.
Most items that you buy from Google Store are eligible for return. You can return the items within 15 days from the time you received them. Learn more about Google Store return policy.
To check your device warranty for certain devices and learn if you’re eligible for a return, go to the Warranty Helper.
Return an Item #2 | Google Store
For the same video with audio descriptions, go to Return your Google Store purchase.
Start your return
- Find the item(s) you want to return in your order history.
- Under the order, select View or edit order.
- On the "Order Details" page, go to your order.
- In your order, select Return.
Tips:
- If you're unable to return an item, it’s because either:
- The return period for your device has passed.
- Your delivery carrier hasn’t been dispatched yet. If it hasn’t been dispatched, you can cancel or change your order.
- If you purchased from an approved third-party retailer, contact the retailer to return.
Prepare to ship your return
Important: If you buy multiple items in one shipment, you can return all items in one box with one shipping label. Instructions are provided in the return email.
Ship your item with a printed shipping label
Step 1: Find and prepare your shipping label & return slipAfter you start your return, you'll get an email with your return shipping label and instructions.
To find your return info:
- Check your email: Search your inbox and spam or junk folder for an email with your return info.
- Search for your RMA number: The return confirmation email contains your RMA number, which is essential for tracking your return. You can search your email for this number to find the correct label and instructions.
If you still can't find the label: Go back to your Order Details page. You should find an option to print your shipping label and return slip there.
Once you have your label and return slip, print both.
Important: Transfer, back up, or erase all data on the item and then reset it to factory settings. Google isn’t responsible for the use or disclosure of data on the item.
- Before you return your device, back up data if needed.
- Pixel phone:
- Pixel Tablet: Back up your Pixel Tablet.
- Pixel Watch: Back up your Pixel Watch.
- Fitbit: Sync your Fitbit data.
- Fitbit premium subscription will be canceled as part of a return as it was included in the purchase.
- If necessary, factory reset your device and remove the SIM card.
- If you can't factory reset your device, log out of your Google Account on the device.
- Pixel phone: Factory reset your Pixel phone.
- Pixel Tablet: Factory reset your Pixel Tablet.
- Pixel Watch: Factory reset your Pixel Watch.
- Fitbit: How do I erase my Fitibit device?
- Smart Home Device: Factory reset your device.
- Before you ship, remove all Google Smart Home devices from your account in the Home or Nest app.
- If you activated any subscriptions, make sure to cancel them.
- Include these items in your package:
- The box your purchase came in.
- The item or accessory.
- If eligible for refund: Include other accessories, documentation, and anything else that came with the item.
- If eligible for replacement: Only include the item you’re exchanging.
- The return slip from your return confirmation email.
- Remove these items from your package:
- SIM card
- Item cases
- Extended batteries
- Accessories that didn’t come with the item
- Package your item securely: To protect the device during shipping, use a sturdy box with enough cushioning material.
- Make sure any old shipping labels on the box are removed or covered.
- Attach the shipping label: Securely attach the printed return label to the outside of the package.
- Use the correct shipping carrier: The return shipping label specifies which carrier to use, such as UPS or DHL.
- You must use these carriers, even if your original delivery was from a different one.
- Drop off the package: Take your package to an authorized drop-off location for the carrier listed on your label.
After your item is received and inspected:
- If eligible for refund: A refund can take about 1–14 business days.
- If eligible for replacement: A replacement item will be shipped.
Tip: You can't reuse a promotional code after an item is returned.
