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Sugar Factory - Tampa, Tampa, FL

Sugar Factory - Tampa

3.9 (2234)
$31 to $50
Bar / Lounge / Bottle Service
5223 Orient Rd, Tampa, FL 33610

Make a booking

A photo of Sugar Factory - Tampa restaurant

Sugar Factory - Tampa

3.9
$31 to $50
Bar / Lounge / Bottle Service
Tampa

Make a booking

2 people
7:00 pm
Booked 21 times today

About this restaurant

  • Good for special occasions
  • Lively
  • Great for creative cocktails
Sugar Factory Tampa will be located at the Seminole Hard Rock Hotel & Casino at 5223 Orient Road, Tampa, FL 33610. Sugar Factory American Brasserie will be open weekdays from 11 a.m. – 11 p.m. and weekends from 11a.m. – 1a.m. Breakfast, lunch and dinner will be served daily and brunch will be available on Saturdays and Sundays. Sugar Factory Tampa will be located on the Mezzanine level of the casino, overlooking the grand entrance, within the newly opened hotel and casino. The 120-seat full-service restaurant will feature the brand’s signature confectionary, which boasts a 200 square-foot, floor-to-ceiling candy wall with over 100 types of candy, including a selection of bulk and novelty candy like the world-famous Couture Pops. Complementing the candy, the café will also offer coffees, hot chocolate, frozen hot chocolate, homemade specialty rainbow doughnuts and pastries in addition to homemade gelato and ice cream.

Dining areas

Additional information

  • Dining style
    Casual Dining
  • Price
    $31 to $50
  • Cuisines
    Bar / Lounge / Bottle Service, Contemporary American, Dessert
  • Hours of Operation
    Mon–Thu 11:00 am–12:00 am Fri 11:00 am–2:00 am Sat 10:00 am–2:00 am Sun 10:00 am–12:00 am Brunch Sat, Sun 10:00 am–2:00 pm Happy Hour Mon–Thu 3:00 pm–6:00 pm Mon–Thu 10:00 pm–12:00 am
  • Phone number
  • Payment Options
    AMEX, Discover, Mastercard, Visa
  • Dress Code
    Casual Dress
  • Private party facilities
    Sugar Factory Tampa brings its world-famous sweets, over-the-top eats, and celebrity-favorite goblets to the city's lively dining scene. We love to celebrate at Sugar Factory Tampa! Offering semiprivate, private and full location buy out options. We look forward to creating your event with you!
  • Private party contact
    Private Event Coordinator: (813) 521-4262
  • Area
    Tampa
  • Parking Details
    Parking Lot / "Lucky Street" parking garage is closet to restaurant entrance Next best parking garage will be Orient and we are on Level 2
  • Additional
    Beer, Full Bar, Non-Smoking, Takeaway, Wheelchair Access, Wine
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Private dining

Concierge
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What 2,234 people are saying

Sugar Factory - Tampa reviews from people who’ve dined at this restaurant. Based on recent rating.

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.9
3.9 based on recent ratings
  • 3.8Food
  • 3.9Service
  • 4.2Ambience
  • 3.4Value

NoiseEnergetic

Review summary

AI-generated from verified diner reviews
Sugar Factory in Tampa offers a vibrant atmosphere with "energetic and turnt" staff, making it a popular choice for celebrations. The fun decor and signature drinks, including "amazing" milkshakes, stand out. While the service can be "awesome," some diners note inconsistencies in food quality and service efficiency.
2,234 Reviews
  1. Allison Gold

    New York City3 reviews

    1.0

    Dined 1 day ago

    1. Overall 1
    2. Food 1
    3. Service 2
    4. Ambience 5
    We ordered the sampler and the mozzarella sticks were huge and cold. The Christmas sliders had nothing on them and meat was overdone. Waitress did not ask how we wanted them cooked not offered to take them off the bill. The drinks had too much whipped cream and not enough drink for dessert drinks. Food was horrible.

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  2. D’Andre

    Jacksonville12 reviews

    5.0

    Dined on 15 November 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    This was an amazing experience. We took my daughter for her 13th birthday and she had a wonderful time. The staff was great and made her day so special. The manager took great care of my entire family and they had a blast. My daughter eyes lit up when they brought out the King ice cream bowl and started playing one of her favorite songs. This experience was a 100/10 10 starts across the board.

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  3. Estefania

    San Antonio1 review

    5.0

    Dined on 9 November 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    It was so much fun!!! I’ve been going to the sugar factory ever since I was little. I recently just moved here and didn’t know Tampa had one. I have to say it brought back memories from when I was in Vegas. The food is amazing and the staff was so friendly!!

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  4. Tiffany

    Tampa1 review

    2.0

    Dined on 4 November 2025

    1. Overall 2
    2. Food 3
    3. Service 2
    4. Ambience 2
    Service was very poor food wasn’t made the way I asked and prices are extremely high for the service and quality

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  5. Danielle

    Tampa1 review

    1.0

    Dined on 29 October 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    I don’t like how every time I called on the server he didn’t pay me any attention . I waited 15 minutes for him to come to my table every time . The chicken tenders was was hard and was not tasty at all.

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  6. Pattie

    Philadelphia5 reviews

    5.0

    Dined on 23 October 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Good burgers, milkshakes. Noisy due to live music at The Rez

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  7. Geneva

    Tampa1 review

    4.0

    Dined on 12 October 2025

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 5
    Our waitress was great, very sweet and professional .. I gave it 4 stars because I’ve been to this sugar factory before and they pulled out all the stops for birthdays and this time they didn’t and it was a little disappointing I likely won’t be back. But the food was good.

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  8. Amanda

    Tampa1 review

    3.0

    Dined on 11 October 2025

    1. Overall 3
    2. Food 2
    3. Service 3
    4. Ambience 4
    My food was not brought out when the rest of the tables was. They couldnt find it. When it finally got there, everyone else was almost done. Then it tasted terrible. Chicken parm sauce should not be orange or sour. My daughter’s spaghetti marinara was the same way. Pasta was dried out and sauce was orange and sour tasting. No offer to comp for my troubles or or wait. Its outrageous to charge what is charged for food that tastes like it came from a frozen meal from the grocery store

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  9. Amanda Gold

    Tampa18 reviews

    1.0

    Dined on 11 October 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 3
    We were really disappointed with our visit. The restaurant itself looks great, the Halloween decorations were fun and the atmosphere was cool, but that’s where the positives end. The service was painfully slow, and our food was terrible. The burgers tasted cheap, and the flatbread was soggy and bland. To make matters worse, they forgot our flatbread entirely and brought it out about 15 minutes later, just as we had to leave. They didn’t charge us for it, which we appreciated, but honestly, we wouldn’t have wanted to pay for it anyway. The drinks were expensive, which I expected since it’s a themed place inside a hotel casino, but the food quality was far below average. Overall, we would never go back. Maybe stop by for one of their signature drinks, milkshakes, or desserts if you’re curious, but I’d definitely skip the rest of the menu.

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  10. Jack

    Tampa9 reviews

    4.0

    Dined on 11 October 2025

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 5
    Food service staff everything was great as always granddaughter 12th birthday she will never forget thank you sugar factory

    Is this helpful?

Dining areas

Additional information

  • Dining style
    Casual Dining
  • Price
    $31 to $50
  • Cuisines
    Bar / Lounge / Bottle Service, Contemporary American, Dessert
  • Hours of Operation
    Mon–Thu 11:00 am–12:00 am Fri 11:00 am–2:00 am Sat 10:00 am–2:00 am Sun 10:00 am–12:00 am Brunch Sat, Sun 10:00 am–2:00 pm Happy Hour Mon–Thu 3:00 pm–6:00 pm Mon–Thu 10:00 pm–12:00 am
  • Phone number
  • Payment Options
    AMEX, Discover, Mastercard, Visa
  • Dress Code
    Casual Dress
  • Private party facilities
    Sugar Factory Tampa brings its world-famous sweets, over-the-top eats, and celebrity-favorite goblets to the city's lively dining scene. We love to celebrate at Sugar Factory Tampa! Offering semiprivate, private and full location buy out options. We look forward to creating your event with you!
  • Private party contact
    Private Event Coordinator: (813) 521-4262
  • Area
    Tampa
  • Parking Details
    Parking Lot / "Lucky Street" parking garage is closet to restaurant entrance Next best parking garage will be Orient and we are on Level 2
  • Additional
    Beer, Full Bar, Non-Smoking, Takeaway, Wheelchair Access, Wine
Gift card

Gift card

Send gift cards instantly by email or print to present in person.

Send a gift card

FAQs

The Sugar Factory Tampa lists regular hours: weekdays from 11:00 a.m. to 11:00 p.m., and weekends from 11:00 a.m. to 1:00 a.m. They serve breakfast, lunch and dinner daily, with weekend brunch available on Saturdays and Sundays. For holiday hours or special events inside the Hard Rock Hotel & Casino, call ahead.

Family-friendly seating is available, many guests celebrate kids’ birthdays here and families frequently dine for dessert and special occasions. The restaurant accepts large parties and private events, making it suitable for family gatherings. Accessibility details (ADA seating, ramps, etc.) aren’t listed in the provided information, so call the location ahead if you need specific accessible seating or accommodations.

Yes, if you want a high-energy, celebratory date night with over-the-top desserts and creative drinks. Guests frequently praise the fun, Instagrammable vibe, wild milkshakes and large goblet drinks, and many report excellent service from standout servers and bartenders. If you prefer a quiet, intimate evening, be aware this location is often loud, crowded and nightclub-like; many guests say the music and volume make conversation difficult. Consider an early weeknight or lunch for a calmer experience.

Go early or for lunch/brunch if you want a more relaxed visit, guests often recommend daytime or early weeknights to avoid the party crowd. Evenings, weekends and casino-peak hours are loud and busy, with long waits reported even for reservations. If you're after the dessert-and-drink spectacle, evenings and weekends deliver the full high-energy experience.

The Sugar Factory Tampa features a main dining room and bar seating on the mezzanine level overlooking the casino entrance, with roughly 120 seats and a large candy wall centerpiece. Guests report some tables open to the casino walkway (city-cafe style) and close table spacing. The restaurant also accepts private parties, contact them to discuss group layouts or reserved spaces.

Expect a loud, upbeat, party-style atmosphere, colorful, energetic and very Instagram-friendly. Guests frequently mention loud music, a club-like vibe when the lights/dj moments happen, and a festive environment ideal for birthdays and celebrations. The décor and dessert presentations get high marks, though some guests find the noise level and crowds overwhelming for a quiet meal.

Casual dress is the recommended dress code. Guests typically arrive in casual to smart-casual attire appropriate for a lively dining and entertainment venue inside the Seminole Hard Rock Hotel & Casino.

Yes, call ahead to discuss special requests. Guests report staff often help arrange birthday surprises and take special care for celebrations, and the restaurant accepts private parties and large group bookings. Note that some guests mention limited allergy/gluten-free options, so ask about dietary needs in advance to confirm menu flexibility.

Weekdays, especially weekday lunches or early dinners, are the best bet for a less crowded, more relaxed visit. Guests often recommend weekday or daytime visits to avoid the busy, loud weekend nights that create a party atmosphere.

Yes, families and kids are frequent guests, especially for birthdays and the over-the-top desserts and shakes that kids love. Many guests bring children and celebrate milestones here. Keep in mind there isn’t a widely reported kids’ menu and the environment is often very loud and nightclub-like, so an early seating is recommended for younger children.

Busiest: evenings, weekends and casino-peak times, guests commonly report crowded weekend nights, loud music and long waits. Quietest: weekday lunches, early dinners and brunch hours are generally calmer. If you want the full party experience (singing, lights, big goblet drinks), pick a weekend night; for a quieter meal, aim for weekday daytime or early evening.

There’s no explicit public waiting-list policy in the provided information, but guests often report long waits, even with reservations, during busy nights and weekends. Because the restaurant can get slammed, reservations are recommended and calling ahead on peak nights is wise. If you have a reservation, expect possible delays and confirm with the restaurant before arrival.

Yes, the Sugar Factory Tampa accepts private parties and large group bookings. Guests and the owner information indicate the venue accommodates celebrations and special events; contact the restaurant directly to discuss private dining options, capacity, menus and pricing.

Yes, there are guest reports of the restaurant being open on holidays (for example, guests visited on Christmas Day), and its location inside the Seminole Hard Rock Hotel & Casino makes holiday service likely. Holiday hours can vary, so call ahead to confirm hours for specific public holidays.

There’s no clear evidence of outdoor seating in the provided information. The restaurant sits on the mezzanine level inside the Seminole Hard Rock and several guests describe seating that opens to the casino walkway, but outdoor dining isn’t mentioned. Call the location if outdoor seating or patio options are important for your visit.

Sugar Factory - Tampa offers takeout which you can order by calling the restaurant at (813) 538-7224.

Sugar Factory - Tampa is rated 3.9 stars by 2234 OpenTable diners.

Sugar Factory - Tampa does offer gift cards which you can purchase here.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

How FAQ content is generated

  1. Home
  2. United States
  3. Tampa / Central Florida West
  4. Tampa
  5. Tampa

Make a booking

A photo of Sugar Factory - Tampa restaurant

Sugar Factory - Tampa

3.9
$31 to $50
Bar / Lounge / Bottle Service
Tampa

Make a booking

2 people
7:00 pm
Booked 21 times today
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