Online User Experience Troubleshooting

Ever tried to check out on a website… and just gave up? The absolute worst. Instant deal-breaker. Your customers shouldn’t need a PhD in navigation to find the checkout button. Here’s how we fixed a broken e-commerce experience ➝ The case of Starfire Direct, an online retailer specializing in outdoor living products. Their website had a few key issues that were hurting both user experience and sales: 🔸 A broken cart icon: Shoppers couldn’t even check out properly. 🔸 Misaligned homepage elements: Images and text weren’t displaying right. 🔸 A messy menu & footer: Making navigation more confusing than it should be. The fix: Our team at EcomExperts jumped in to clean things up. We did a full audit, pinpointed the weak spots, and tackled them head-on: ✔ Restored the cart icon across all devices. ✔ Fixed misaligned images and sections for a cleaner look. ✔ Optimized the menu and footer for easy navigation. ✔ Updated site templates for a more consistent experience. ✔ Added a Sticky Add to Cart button to help boost conversions. The results… A smoother shopping experience, higher customer satisfaction, and a major drop in cart abandonment. More people were able to find what they needed, and ACTUALLY fully complete their purchases. Great UX isn’t just about looking good. It’s about removing friction so customers don’t have to think twice about buying. And when you get that right? The sales follow. If your e-commerce store has frustrating quirks that could be hurting conversions, it’s worth fixing now, before it costs you even more.

Users make mistakes—it’s inevitable. But what happens when they come across an error message that’s vague or confusing? Picture this: 👉 you’re trying to reset your password, and all you get is, 'Invalid entry.' but what does that even mean? 🤔 No clue what’s wrong, no hint on how to fix it. Now users are stuck, just guessing their way through. And yeah, those moments? 😩 They kill trust and tank user engagement real quick. Instead of leaving users frustrated, let's go over some key tips for handling errors the right way in your design. 1️⃣ Minimize Errors: The best error message? The one you never have to show! Focus on preventing errors before they even happen. 2️⃣ Make Errors Obvious: When things go off track, ensure users notice it right away. Use clear visuals, icons, or animations to grab their attention. 3️⃣ Explain What Went Wrong: Don’t just say “Error.” Clearly explain what happened and why, using simple, straightforward language. Avoid jargon that could confuse users even more. 4️⃣ Help Users Fix It: Be proactive—provide clear, actionable steps to guide users through resolving the issue. 5️⃣ Be Kind, Not Blameful: Mistakes happen, but it’s not the user’s fault. Use a friendly, positive tone in your error messages. This goes a long way in making users feel respected and supported. 6️⃣ Consistency is Key: Keep error messages consistent throughout your platform. Track these errors to identify patterns for continuous improvement. 7️⃣ Test with Real Users: Always test your error messages in real-world scenarios to see how users respond. Feedback is your best friend for refining your UX! On the other hand, errors aren't just interruptions; they're opportunities to build trust and improve your app's user experience. 👉 Did you find these tips helpful? let's share them with your friend #ui #ux #fikristudio #designtips #uitips #uxtips #fikrimicroblog

👩💻 A customer submits a ticket. 🛑 “𝘛𝘩𝘦 𝘢𝘱𝘱 𝘤𝘳𝘢𝘴𝘩𝘦𝘴 𝘦𝘷𝘦𝘳𝘺 𝘵𝘪𝘮𝘦 𝘐 𝘶𝘱𝘭𝘰𝘢𝘥 𝘢 𝘧𝘪𝘭𝘦.” The agent runs a quick test in their environment. Everything works fine. So they reply: "𝘑𝘶𝘴𝘵 𝘵𝘳𝘪𝘦𝘥 𝘪𝘵, 𝘢𝘯𝘥 𝘪𝘵’𝘴 𝘸𝘰𝘳𝘬𝘪𝘯𝘨 𝘰𝘯 𝘮𝘺 𝘦𝘯𝘥." The agent moves on. The customer pushes back. At this point, the issue isn’t just a bug. 𝐈𝐭’𝐬 𝐧𝐨𝐰 𝐚 𝐭𝐫𝐮𝐬𝐭 𝐢𝐬𝐬𝐮𝐞. And trust issues 𝐝𝐨𝐧’𝐭 𝐠𝐞𝐭 𝐬𝐨𝐥𝐯𝐞𝐝 𝐰𝐢𝐭𝐡 𝐚 𝐛𝐮𝐠 𝐟𝐢𝐱. 𝐓𝐡𝐞 𝐇𝐢𝐝𝐝𝐞𝐧 𝐏𝐫𝐨𝐛𝐥𝐞𝐦 𝐰𝐢𝐭𝐡 “𝐈𝐭’𝐬 𝐖𝐨𝐫𝐤𝐢𝐧𝐠 𝐟𝐨𝐫 𝐌𝐞” Most agents don’t realize: ✔️ The customer is in a completely different environment. ✔️ They might be using a browser you never tested. ✔️ A hidden plugin or ad-blocker could be interfering. ✔️ Their internet may have briefly dropped mid-upload. But here’s the real kicker: 👉 𝐈𝐟 𝐲𝐨𝐮𝐫 𝐭𝐞𝐬𝐭 𝐞𝐧𝐯𝐢𝐫𝐨𝐧𝐦𝐞𝐧𝐭 𝐢𝐬 “𝐜𝐥𝐞𝐚𝐧,” 𝐢𝐭’𝐬 𝐧𝐨𝐭 𝐚 𝐫𝐞𝐚𝐥 𝐭𝐞𝐬𝐭. Real customers don’t live in a pristine test lab. They live in 𝐦𝐞𝐬𝐬𝐲, 𝐮𝐧𝐩𝐫𝐞𝐝𝐢𝐜𝐭𝐚𝐛𝐥𝐞 𝐬𝐞𝐭𝐮𝐩𝐬—and that’s where the issue actually exists. 𝐇𝐨𝐰 𝐭𝐨 𝐅𝐢𝐱 𝐈𝐭: 𝐃𝐢𝐚𝐠𝐧𝐨𝐬𝐞 𝐢𝐧 𝐭𝐡𝐞 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫’𝐬 𝐑𝐞𝐚𝐥𝐢𝐭𝐲 1️⃣ Never stop at “It works for me.” If a customer says there’s an issue, trust them. Instead of closing the case, start investigating. 2️⃣ Ask better questions upfront. ❌ “It’s working on my end.” ✅ “I see it’s working here, but let’s dig deeper—what browser are you using?” ✅ “Any extensions running?” ✅ “Would you mind sharing a quick screen recording so I can see what’s happening?” 3️⃣ Capture their environment before guessing. - Console Logs. - Network activity. - Device and browser metadata Because 𝐢𝐟 𝐲𝐨𝐮 𝐜𝐚𝐧’𝐭 𝐬𝐞𝐞 𝐰𝐡𝐚𝐭 𝐭𝐡𝐞 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐞𝐞𝐬, 𝐲𝐨𝐮’𝐫𝐞 𝐧𝐨𝐭 𝐭𝐫𝐨𝐮𝐛𝐥𝐞𝐬𝐡𝐨𝐨𝐭𝐢𝐧𝐠—𝐲𝐨𝐮’𝐫𝐞 𝐠𝐮𝐞𝐬𝐬𝐢𝐧𝐠. 📌 This is exactly what we’re solving at Birdie. 𝐁𝐞𝐜𝐚𝐮𝐬𝐞 𝐟𝐢𝐱𝐢𝐧𝐠 𝐚 𝐛𝐮𝐠 𝐢𝐬𝐧’𝐭 𝐭𝐡𝐞 𝐡𝐚𝐫𝐝 𝐩𝐚𝐫𝐭. 𝐅𝐢𝐧𝐝𝐢𝐧𝐠 𝐭𝐡𝐞 𝐫𝐞𝐚𝐥 𝐩𝐫𝐨𝐛𝐥𝐞𝐦 𝐢𝐬.

Take a break from all the AI tactics. Set aside the SEO news. Let's take a moment to find (and fix) problems on our website. These are quick wins that anyone with a GA4 account can do today. We're sharing a list of methods for using Google Analytics to quickly spot problems that are hurting your visitors' experience and your reputation. You're about to find... ⚠️ Bad URLs (every site has a few) ⚠️ Broken links (embarrassing) ⚠️ Browser issues (spot compatibility issues quick) ⚠️ Shopping cart issues (for our ecommerce friends) ⚠️ Device issues (does the site work well on every phone?) ⚠️ Searches with no search results ("The Report of Broken Dreams") This handy little guide has the step-by-step for each report (most are just a few clicks) and suggestions for quick remedies. Spend a few minutes on this and then get back to your day knowing that you did your website (and your visitors) a favor. Job done! #GA4 #UX

Your website isn’t converting?  These 3 UX mistakes are likely the reason. The problem isn’t how your site looks. It’s how users feel when they land on it and what happens next. Here’s what we fixed for ELITE (and what you might need to fix too): 1. Clutter is killing your conversions  ↳ ELITE old site was trying to say everything at once.  ↳ And when everything feels important nothing stands out. The fix: → One message per screen → One clear call to action → A clean, focused layout Clarity wins. Simplicity converts. 2. Generic visuals make your brand forgettable  ↳ Stock icons. Mismatched colors. Zero brand personality.  ↳ Users couldn’t feel the brand. So they bounced. The fix: → Bold, custom images → High-contrast, modern design → A visual style that actually reflects the brand Want users to remember you? Show them who you are visually. 3. Walls of text don’t get read  ↳ Most websites still write like it’s 2010. Long paragraphs. No structure.  ↳ But users scan. If they don’t get answers fast they leave. The fix: → Clear headings → Short, swimmable sections → Copy that’s easy to follow, built for quick decisions Good design grabs attention. Good copy keeps it. This wasn’t just a visual upgrade for ELITE. It was a complete user-first transformation. ✔ Clear messaging ✔ Stronger visual identity ✔ Faster, easier decisions for users Still making one of these mistakes on your site? Let’s fix it. Drop your thoughts or questions below 👇 Which of these 3 problems do you still see on websites today?

Your Website is Losing Clients—Here's Why! Most websites have a secret problem—they're driving away potential clients without even knowing it. You've worked hard to get traffic, but if your user experience (UX) falls short, visitors leave fast. In fact, 94% of first impressions are based on design and usability alone. I've seen it happen time and again—businesses with great products but websites that feel like a maze. Visitors get confused, frustrated, and leave for a competitor's site that's easier to use. Here's what might be turning people away: 👉 Confusing Navigation: If visitors can't find what they need in seconds, they're gone. 👉 Mobile Trouble: More than half of traffic is mobile, but most sites aren't optimized for it. 👉 Slow Load Times: 40% of visitors leave if a site takes longer than 3 seconds to load. The good news? These mistakes are fixable—often with just a few small tweaks. Your website should guide visitors smoothly—like a GPS that leads them to their destination without wrong turns. By fixing these UX mistakes, you're not just keeping visitors—you're turning them into leads. Want to see how your site measures up? Download our 7 Pillars of a High-Performing Website guide to get started! 🔗 https://lnkd.in/eH38g3bQ

𝐒𝐭𝐫𝐮𝐠𝐠𝐥𝐢𝐧𝐠 𝐭𝐨 𝐓𝐮𝐫𝐧 𝐕𝐢𝐬𝐢𝐭𝐨𝐫𝐬 𝐈𝐧𝐭𝐨 𝐋𝐨𝐲𝐚𝐥 𝐔𝐬𝐞𝐫𝐬? 𝐋𝐞𝐭’𝐬 𝐅𝐢𝐱 𝐓𝐡𝐚𝐭. 🚨 Did you know that 88% 𝒐𝒇 𝒖𝒔𝒆𝒓𝒔 𝒘𝒐𝒏’𝒕 𝒓𝒆𝒕𝒖𝒓𝒏 𝒂𝒇𝒕𝒆𝒓 𝒂 𝒃𝒂𝒅 𝒆𝒙𝒑𝒆𝒓𝒊𝒆𝒏𝒄𝒆? Poor design isn’t just frustrating it’s expensive. Here are 4 𝒄𝒓𝒊𝒕𝒊𝒄𝒂𝒍 𝒎𝒊𝒔𝒕𝒂𝒌𝒆𝒔 holding digital platforms back and 𝒉𝒐𝒘 𝒕𝒐 𝒇𝒊𝒙 𝒕𝒉𝒆𝒎: 1. 𝐎𝐯𝐞𝐫𝐜𝐨𝐦𝐩𝐥𝐢𝐜𝐚𝐭𝐞𝐝 𝐈𝐧𝐭𝐞𝐫𝐟𝐚𝐜𝐞𝐬 Clutter confuses. Users won’t stick around to figure things out. 𝑭𝒊𝒙: ↳ Simplify workflows. ↳ Focus on clean layouts and intuitive navigation. 2. 𝐋𝐚𝐜𝐤 𝐨𝐟 𝐚 𝐂𝐥𝐞𝐚𝐫 𝐔𝐬𝐞𝐫 𝐉𝐨𝐮𝐫𝐧𝐞𝐲 If users feel lost, they’ll leave. 𝑭𝒊𝒙: ↳ Map out user flows. ↳ Add clear CTAs to guide them naturally. 3. 𝐈𝐠𝐧𝐨𝐫𝐢𝐧𝐠 𝐒𝐩𝐞𝐞𝐝 Slow load times = lost opportunities. 𝑭𝒊𝒙: ↳ Optimize for faster performance. ↳ Use lightweight design strategies. 4. 𝐒𝐤𝐢𝐩𝐩𝐢𝐧𝐠 𝐅𝐞𝐞𝐝𝐛𝐚𝐜𝐤 𝐋𝐨𝐨𝐩𝐬 Design isn’t “set it and forget it.” Iteration is key. 𝑭𝒊𝒙: ↳ Gather real user insights. ↳ Continuously refine based on data. 𝐇𝐞𝐫𝐞’𝐬 𝐭𝐡𝐞 𝐩𝐚𝐲𝐨𝐟𝐟 𝐟𝐨𝐫 𝐠𝐞𝐭𝐭𝐢𝐧𝐠 𝐢𝐭 𝐫𝐢𝐠𝐡𝐭: ↳ Increased engagement ↳ Reduced churn ↳ Happier, loyal users At Exitstack, we focus on transforming platforms with user-first designs that drive real results. 📩 𝑳𝒆𝒕’𝒔 𝒄𝒉𝒂𝒕 𝒂𝒃𝒐𝒖𝒕 𝒐𝒑𝒕𝒊𝒎𝒊𝒛𝒊𝒏𝒈 𝒚𝒐𝒖𝒓 𝒅𝒊𝒈𝒊𝒕𝒂𝒍 𝒆𝒙𝒑𝒆𝒓𝒊𝒆𝒏𝒄𝒆 𝒃𝒆𝒇𝒐𝒓𝒆 2024 𝒆𝒏𝒅𝒔. What’s one design mistake you’ve seen that drives users away? Drop your thoughts below! 👇