Handling Workplace Frustrations

One of my former counselors, Carolyn, spent time in an addiction trauma unit early in her career... She learned that when a situation is chaotic, it is important to slow down, slow way down. There is so much wisdom in that. I still remember Carolyn sharing that the unit tended to feed off frenzy. When one patient was having a problem or incident, it would often cause others anxiety, and within a few minutes, the entire unit would be in chaos. She told me that in moments like that, it is so critical to not feed off the energy around you and to slow down to at least half speed, or else life-altering mistakes can happen. She shared that one night, they were short-staffed, and a patient was having a severe episode while a new patient was going through intake. They wanted Carolyn to rush the intake process to assist, but something in her told her to slow down, and she redid the intake process twice. She found a knife hidden in the new patient's luggage — something she missed on the first spot check. Her advice is essential for all of us. In workplaces, we tend to think of all crises as urgent and important. If our boss is upset because a client or an executive is annoyed, the whole team can be in a frenzy. As a team leader or member, it is important to be responsive but also keep your cool and check everything twice. Mistakes are more likely to happen when the situation is volatile or stressful. Being able to stay calm in a crisis is such an important skill. #leadership #leaders #workplace

Stop dreading tough talks. Master them with these 21 phrases instead: I once snapped when a colleague questioned my timeline. My defensive reaction created a week of tension. That day I realized emotional responses solve nothing. They only create new problems. We've all been there: Feeling defensive Reacting without thinking Watching a simple disagreement turn into a lasting conflict But I've learned the shift from reactive to constructive changes everything ✨ 21 ways smart people handle difficult conversations: 1) Lead with Curiosity ↳ "Tell me more about your perspective on this" ↳ Questions defuse tension faster than statements 2) Name the Energy ↳ "I notice there's tension here, let's address it" ↳ Acknowledgment creates safety 3) Find Common Ground ↳ "We both want what's best for the project" ↳ Alignment before action 4) Set Clear Expectations ↳ "Here's what I need, what do you need?" ↳ Clarity prevents future conflict 5) Pause the Escalation ↳ "Let's take a step back and break this down" ↳ Breathing room creates solutions 6) Mirror Their Language ↳ Use their exact key words when responding ↳ Matching builds instant connection 7) Acknowledge Impact ↳ "I see how this affects your priorities" ↳ Understanding beats defense 8) Own Your Part ↳ "Here's where I could have done better" ↳ Accountability creates trust 9) Focus Forward ↳ "How can we prevent this next time?" ↳ Solutions beat blame 10) Check Understanding ↳ "Here's what I'm hearing - am I getting it right?" ↳ Clarity prevents escalation 11) Create Space ↳ "Let's revisit this when we're both fresh" ↳ Time transforms tension 12) Stay on Topic ↳ "Let's focus on solving this specific issue" ↳ Boundaries keep talks productive 13) Express Confidence ↳ "I know we can figure this out together" ↳ Belief shifts energy 14) Share Context ↳ "Here's what led to my decision" ↳ Understanding reduces resistance 15) Invite Solutions ↳ "What ideas do you have for this?" ↳ Collaboration beats control 16) Set Timelines ↳ "When should we check in on this?" ↳ Structure creates safety 17) Validate Concerns ↳ "That's a legitimate worry - let's address it" ↳ Recognition reduces defense 18) Stay Factual ↳ "Here's what the data shows us" ↳ Evidence beats emotion 19) Close with Action ↳ "Let's clarify next steps together" ↳ Progress prevents repeat issues 20) Follow Through ↳ "As we discussed, here's what I've done" ↳ Action builds credibility 21) Document Growth ↳ "Here's how we'll work differently now" ↳ Learning beats repeating Difficult conversations aren't obstacles to success. They're the moments where true connection happens ✨ Which strategy will you try in your next challenging conversation? -- ♻️ Repost to help your network transform difficult conversations into opportunities 🔔 Follow Dr. Carolyn Frost for more practical tools to succeed with confidence

Work can empower you—or it can erode your self-esteem. Some of my #coaching clients struggle with impostor syndrome and/or the self-doubt that can arise from the lack of recognition that prevails in some workplaces. If you face this challenge, read on. To stay confident in challenging professional environments, shift from seeking validation from others to nurturing your internal self-worth. Here are some tips for doing so from Dina Denham Smith.   🤔 Normalize insecurity. Doubting yourself isn’t a flaw; it’s often a rational response to unclear expectations, bias, or workplace pressures. Instead of criticizing your insecurities, acknowledge them as natural and reframe your self-talk to focus on your commitment to growth.   💪 Focus on your strengths. Redirect energy from fixing weaknesses to amplifying strengths. Identify your natural talents by seeking feedback from trusted colleagues and keeping a file of your wins and positive attributes. Review it when self-doubt creeps in.   🎯 Redefine #success. Move beyond societal and workplace metrics. Define success on your terms, balancing professional and personal goals that reflect your values. This ensures your achievements align with what truly matters to you.   🫶 Audit your relationships. Surround yourself with colleagues who uplift and inspire you. Minimize interactions with those who drain your energy or undermine your confidence. Supportive connections are vital for #resilience and well-being.

As a psychologist, I often emphasize the importance of how individuals respond to periods of stagnation or adversity. The phrase "When fishermen cannot go to sea, they repair nets" perfectly illustrates a healthy psychological response to life’s inevitable setbacks. Just as fishermen use rough seas as an opportunity to mend their tools, people can use challenging times to reflect, adapt, and strengthen their mental and emotional resilience. This proactive approach prevents feelings of helplessness and fosters a sense of control, which is essential for psychological well-being. From a cognitive-behavioral perspective, engaging in purposeful activities during difficult times helps break the cycle of negative thinking and emotional distress. Instead of viewing obstacles as dead ends, reframing them as opportunities for growth encourages adaptive coping mechanisms. Whether it’s developing new skills, nurturing relationships, or simply taking time for self-reflection, these actions prepare individuals to navigate future challenges more effectively. This mindset not only promotes resilience but also supports long-term mental health and personal development. #wellbeing #emotionalwellbeing #mindset #CBT #Psychology

Conflict in teams isn’t the problem. The real issue? How it’s handled. When emotions run high, our instinct is often to argue, defend, or shut down. But there’s a far more effective approach—one used by FBI negotiators to de-escalate high-stakes situations. 💡 Try the ‘Looping Technique.’ Instead of reacting, reflect back what the other person is expressing before you respond. Example: A team member says: 🗣️ “No one ever listens to my ideas in meetings.” Instead of dismissing or debating, you may say: 🗣️ “So you feel like your input isn’t valued?” This simple shift reduces defensiveness and makes people feel heard. It also creates space for real problem-solving and psychological safety, followed by higher engagement and productivity. 🔎 In my work with high-performing teams, I see this technique transform tense moments into breakthroughs. It leads to stronger collaboration, not deeper divides. P.S.: What other tips do you use to handle conflict in a team? Drop your thoughts in the comments!  --------------------------------- Hi, I’m Susanna. I help leaders and organizations build high-performing teams through psychological safety and inclusive leadership. 🚀 Visit my website to book a free discovery call!

The Case of the Costly Error Once upon a time, a critical bug in a bustling software company was reported in their flagship product just days before a major release. Panic spread through the team like wildfire. The bug was complex, and time was running out. At first, the team tried the usual approach—frantic debugging and patching. But the bug kept reappearing like a stubborn ghost. As deadlines loomed closer, frustration mounted. That's when Jane, one of the senior developers, stepped in. She suggested a different approach: structured problem-solving. She gathered the team in a meeting room and laid out a plan: 01. Define the Problem: They dissected the bug, identified its specific behaviors, and defined the problem statement clearly. 02. Collect Data: They gathered data on when the bug occurred, what actions triggered it, and the system conditions at that moment. 03. Generate Hypotheses: The team brainstormed potential causes, generating multiple hypotheses. 04. Test Hypotheses: They systematically tested each hypothesis individually, isolating variables and gathering more data. 05. Analyze Results: Based on the data collected, they analyzed the results of each test and eliminated hypotheses that didn't hold up. 06. Implement Solution: Finally, they identified the root cause and implemented a solution that fixed the bug once and for all. The bug was squashed, and the release went off without a hitch. What could have been a disaster turned into a valuable lesson. Structured problem-solving saved the day! → When faced with a daunting challenge, don't rush into solutions. Take a structured approach. #dhandhekafunda ps: Structured problem-solving approach acts as a compass when you are not emotionally trapped in the situation. If you are, have another competent individual take the lead. At least be that structured ;)

As a passionate advocate for career resilience, I often meet professionals who wrestle with the impact of workplace trauma. Fact: Workplace trauma originates from the loss of control—whether it's due to reorganization, layoffs, or struggle to find a new job. 🚧 But changing the narrative is possible. We need to recognize that every challenging experience also brings new skills, reshaping our professional journey with richer accomplishments. Companies need to guide this narrative by helping employees see changes as opportunities rather than setbacks. Individuals should use adversity to fuel their ability to do and be more. 🌱 Hey, I've been there and can proudly say that after staying with a company that laid off half its staff, I acquired invaluable skills in leading and motivating teams through the toughest of times—skills I can confidently carry forward and that I'm proud to share. Change is a gift, an opportunity to gain new skills, titles, and connections. How have you turned workplace challenges into opportunities?

Ever felt your mind go completely blank right when it mattered the most? You’ve prepared, practiced, and yet—under pressure—you freeze. During a recent training session, a participant vulnerably shared: “In high-stakes moments—tight deadlines, crisis meetings—I just go numb. I forget what I had to say or do. And every failed attempt makes the next one harder.” Sounds familiar? Staying calm under pressure is not a natural skill—it’s a learned one. Here are 6 quick strategies I shared that can help break this cycle: ✅ Breathe before you act – Slow, deep breaths signal your brain to stay calm. ✅ Anchor yourself – A small gesture (like touching your thumb and index finger) can become a calming ritual. ✅ Practice with distractions – Train yourself in noisy or time-bound situations to build real-time focus. ✅ Reframe the situation – Instead of "I have to deliver", say "I get to express myself". ✅ Visualize success – Picture yourself handling the situation calmly and confidently. ✅ Be mindful, not mind full – Just being present in the moment can help cut out panic and past baggage. Remember: the goal is not to avoid pressure, but to build your muscle to stay composed within it. What helps you stay grounded when pressure peaks? #EmotionalResilience #CalmUnderPressure #CorporateTraining

“Why are you doing this?” vs. “How can this move us forward?” One shuts people down. The other sparks progress. A few months ago, I sat in on a tense team meeting. A deadline had been missed, and frustration filled the room. The manager, arms crossed, looked directly at one team member and asked, “Why are you doing this?” Silence. One looked down, scrambling for an answer. Others shifted uncomfortably. The energy in the room had shifted—from problem-solving to blame. I’ve seen this happen countless times. When conflict arises, our instinct is to question, defend, or assign blame. But what if, instead of shutting the conversation down, we opened it up? Now imagine if the manager had asked instead: “How can doing this progress us forward?” The impact is immediate. This simple shift in words changes the energy from defensive to constructive, from looking at the past to focusing on the future. Conflict isn’t the problem, it's how we approach it. Teams that handle conflict well don’t avoid it—they reframe it. They shift from blame to solutions, from frustration to collaboration. This approach is backed by research—high-performing teams aren’t the ones with zero conflict, but the ones that use conflict to drive clarity, alignment, and better decisions. Try this the next time conflict arises: 1️⃣ Pause before reacting – ask yourself: am I looking for blame or a way forward? 2️⃣ Reframe the question – instead of “Why are you doing this?” try “How can we solve this together?” 3️⃣ Turn conflict into clarity – use tension as a signal that something needs adjusting—not a reason to divide. This is part of the COMBThrough series, where we help teams untangle real challenges and turn them into opportunities for collaboration, agility, and performance. So, the next time frustration builds in your team, ask: Are we stuck in the problem, or are we working toward the solution? Would love to hear—how does your team handle tough conversations? ********************************************************************************* Hi! I’m Cassandra Nadira. I help teams unlock their potential to increase performance with proven tools and practices. 🚀 Let’s elevate your team: ✅ Workshops & Trainings – Build self-awareness and leadership agility ✅ Custom Programs – Enhance team dynamics and performance ✅ Speaking Engagements – Inspire with actionable insights 📩 Message me to explore how we can work together! #team #humanresources #workforce #challenges #leadership #learn #development #cassandracoach

While lying in the hospital bed, unable to stand up on my own due to catheter insertion and low hemoglobin, I thought to myself, what would I do if I am crippled for life? The answer is simple: Find other ways to contribute to the world so you’re not focused on yourself. When you take yourself out of the mental equation, detachment becomes easier. One of my favorite creators of all time, Jon Morrow, suffers from Spinal Muscular Atrophy. He is disabled from the neck down, and yet found his own version of success contributing to the world with his blog. Instead of lamenting at his plight, Jon decided that he has a message for the world. His story deeply impacted me and shaped how I looked at adversities. It sounds cliché but the way you interpret your situation determines the result, not the actual event itself. And that’s the reason why I chose to look at my current situation as a gift. Simply from posting about it, people have reached out to me saying that they have gotten inspiration and renewed spirits for their lives. That brings me meaning. And that’s why I continue to post. Because if I can just help one more person become more aware of their own health or gain a new zest for life, that’s one more impact. And one by one, it’s a compounding factor. If you’re facing some tough times yourself, I’d like you to try this: Write down what the situation is on a paper or journal. State the facts. Then state what the silver linings are. If you can’t find one, then state what lessons are being learned. If you choose to share them on social, share the facts and share the learnings. I promise you that this sharing of your learnings will be the factor that changes your own thinking. Because when you are in the pits, a deliberate reflection like this will force your mind to stick out of the abyss, and find the good in the situation. One will lead to two, two will lead to four, then to eight and so on. Call it compounding, or snowball if you will. I wish you a great rest of the week.