Giving Constructive Feedback Effectively

#CEOLife #CEOTalks #Collaboration #DecisionMaking "Diversity in Opinion. Unity in Decision." This is one of the thoughts that I have been working on as a leadership style to drive good Decision Making with Collaboration. In many organizations, managers/leaders by default resort to a hierarchical way of Decision Making. In some, you just get stalled while people try to get to Consensus, which is not easy (and may not be right even). Very few teams and organizations are able to build a culture where people across levels feel free and encouraged to share their views openly but then once a decision is made demonstrate true unity even if their personal view was different. Getting this balance right is critical to get to right decisions for organizations (and not individuals) and create a collaborative culture. A few thoughts that I think are great for managers and leaders to reflect on as they try to get this balance right: - Build trust and mutual respect - you have a team with different expertise and experiences to ensure you look at an issue from multiple perspectives. So build the respect for them versus consider them as threats/challengers - Maintain focus on the Organization and the larger purpose during discussions - stop that voice in your head that tries to make views others express as a challenge to your authority or intellect! That's what they are paid to bring to the table! Stay focused on thought that your job is to get the right decision for the organization - Use the debate/discussion not so much to put your idea on the table as the boss but what the priorities (and why) are for the organization that others may not fully have visibility of. Remember your role is not necessarily to give the idea but to ensure the right idea is tabled, and selected. So remove the burden of trying to come up with the best ideas but focus on thinking through the options on merit - Closing the discussion in the right way is important and you need to ensure that why the final decision is being taken on a certain way is understood by all, and that you as a team acknowledge why done of the other options were dropped explicitly (else they will keep coming back, especially if things don't go as well!!) As a managerial/leadership team, building this culture of an open dialogue/debate but unity in the decision once taken is what perhaps differentiates great teams from others. #campustalks #careerwars #leadership #leadershipdevelopment #management #mentoring #coaching #buildingcareers

"Feedback is a gift. It's an opportunity to learn and grow" At Google, we believe in the power of feedback to drive improvement. Sometimes feedback can be tough to hear. But taking the time to unpack it, understand the perspective, and reflect on it is crucial. Why feedback matters: - It reveals blind spots we cannot see ourselves - It accelerates learning by shortcutting trial and error - It demonstrates that others are invested in your success - It creates alignment between perception and reality How to receive feedback effectively: 1. Approach with curiosity, not defensiveness When receiving feedback, your first reaction might be to justify or explain. Instead, listen deeply and ask clarifying questions: "Can you give me a specific example?" or "What would success look like to you?" 2. Separate intention from impact Remember that well-intentioned actions can still have unintended consequences. Focus on understanding the impact rather than defending your intentions. 3. Look for patterns across multiple sources Individual feedback may reflect personal preferences, but patterns across multiple sources often reveal genuine opportunities for growth. 4. Prioritize actionable insights Not all feedback requires action. Evaluate which points will have the greatest impact on your effectiveness and focus your energy there. 5. Follow up and close the loop Demonstrate your commitment by acknowledging the feedback, sharing your action plan, and following up on your progress. Creating a feedback-rich environment: - Model vulnerability by asking for feedback yourself - Recognize and celebrate when people implement feedback successfully - Make it routine through structured check-ins rather than waiting for formal reviews At Google, we've learned that organizations with robust feedback cultures innovate faster, adapt more quickly to market changes, and build more inclusive workplaces. Let's commit to seeing feedback not as criticism but as a valuable investment in our collective future. The discomfort is temporary, but the growth is lasting. #motivation #productivity #mindset

In the beginning of my career, when I got corrective feedback at work – I took it as a personal attack on me & my effectiveness. Being at the end of receiving critical feedback is certainly not fun but this is what I have learned to do over the years:   1) I stifle my urge to respond immediately – even if I ferociously disagree with the feedback, I now take time to reflect. I have become cautious of my urge to react. 2) Next, I think if my relationship with the person is affecting my response to the feedback. In the past I have noticed that if I didn't trust or respect the person, I would marginalize or completely ignore the feedback & that was dangerous. 3) Then I focus on the core message & not just the words. Sometimes things are said in anger/ frustration & it distracts us from the core issue. 4) Then I ask myself if I have heard the feedback in the past & if it is a recurring theme. If I still have doubts on the validity of the feedback or it confuses me, I check with someone I trust. 5) Finally, if I believe that there is something there, I think about how I can address it & ask for help.   Feedback is not about agreeing with everything that comes our way. We have every right to throw out the toxic feedback & retain what matters. But it is about listening openly; reflecting & using it in a way that makes sense to us. #Makingthemostoffeedback

“What’s wrong with me?” “I’m a stupid idiot.” “I can’t even get this done.” That’s my inner critic. The harsh judgemental voice that decimates me when I make a mistake. That magnifies my flaws, and undermines my abilities. I let it rip me apart because I thought I deserve it. The drained and awful feeling after that. There are many names for this condition. Some call it the perfectionist. Others call it the childhood trauma. I call it The Habit I am releasing. That critical voice inside our heads is the major obstacle to building self-confidence and achieving our goals. It was honed from past experiences but continues to fuel our fear and doubt. After coaching many senior executives on public speaking and confidence, I've seen how that harsh inner critic can hold them back from being their best, most confident selves. I've seen and felt the transformative power of learning to release it. I feel more energized and at peace. It’s a mindful work in progress. Here are some strategies I've found effective in releasing The Habit…gently. 🌟 Recognize the Critic The first step is to become aware of your inner critic. When you notice harsh or overly negative thoughts, pause and just observe it instead of being in it. 🌟 Name It. This allows separation from your true self. "That’s just Negative Nellie again" rather than accepting those thoughts as truth. 🌟 Challenge the Thoughts Question it. Is there actual evidence for this negative thought? Or what would you say to a friend in this situation? 🌟 Reframe Negative Self-Talk and use YET for a growth mindset. Instead of "I'm going to mess this up," say "This is an opportunity to learn and grow." Instead of "I can't do this," add the word "yet" to the end. "I can't do this... yet." 🌟 Embrace Self-Compassion Treat yourself with the same kindness you'd offer someone you love. When you make a mistake, instead of harsh self-criticism, offer yourself understanding and encouragement. Building an encouraging inner voice is a process that takes time and practice. With consistent effort, we can create an inner dialogue that lifts us up to achieve our biggest dreams and goals. What strategies have you found helpful in managing your inner critic? #Confidence #GeorginaChangCommunications

The best reflection habit I follow every month: The Monthly Audit. In the hustle of daily tasks and long-term goals, it's easy to lose sight of how far you've come and where you're truly heading. Here are 2 steps I follow in my monthly audit routine: 1. Review & Reflect: ↳ Gather your tools:  Grab your journal, planner, or any medium that resonates with you. ↳ Recap the month:  Briefly list your goals, intentions, and major events. ↳ Reflect on progress:  For each goal, honestly assess your progress. Did you achieve what you set out to do? What were the roadblocks? Celebrate your wins, no matter how small. ↳ Identify patterns:  Look for recurring themes, challenges, or areas where you consistently excel. 2. Analyze & Adjust: ↳ Evaluate effectiveness:  Were your goals realistic? Did your chosen strategies work? ↳ Acknowledge roadblocks:  What held you back? Were these external factors or areas within your control? ↳ Adapt and adjust:  Based on your reflections, refine your goals for the next month. Adjust your strategies or timelines if needed. Remember, flexibility is key! Now the next step is to plan and prepare based on these insights. This has helped me navigate life with intention and purpose! I hope this helps. #growthmindset #audit #linkedintips #personalbranding

When Is a brilliant jerk just a jerk? Why do we tolerate people who deliver results but leave chaos in their wake? Having worked in recruitment for years, I’ve seen it time and again: companies excuse flawed leaders simply because they’re high performers. Often, these individuals are promoted beyond their capabilities, amplifying their negative impact on their teams. I’ve frequently questioned how these behaviours align with our stated company values. Why do managers “turn a blind eye.” overlooking poor conduct simply because ‘Sam’ bills over $1 million a year? One of my more memorable career experiences involved a former CEO who loved quoting a famed All Blacks rugby player's book: “Guys, we have a no d**kheads policy here,” he’d proudly declare. Yet, as people shuffled out of the board room, whispers of his behaviour would follow. Ironically, he was perhaps the biggest d**khead in the company—a textbook brilliant jerk. Unchecked, these individuals kill company culture, sap morale, and erode trust. I know this all too well because I’ve been there. Looking back on my early leadership days, I cringe. Was I that jerk? The reflection hurt. But it’s true. I was a jerk. I needed to change. I recognised that leadership is more than results. Empathy. Communication. Adaptability. Emotional intelligence. Compassion. These aren’t just “soft skills” – they’re essential for thriving in the workplace and growing as a leader. The good news. You can develop them too. But one often overlooked skill is reflection. If you are serious about your leadership, you must "hold up the mirror." Self-reflection is the foundation for personal and professional growth. It allows you to: -- Assess your strengths, weaknesses, and behaviours. -- Identify blind spots. -- Make better decisions and solve problems more effectively. -- Stay aligned with your core values and goals. Research shows that the habit of reflection separates extraordinary leaders from mediocre ones. I’d go so far as to argue that it’s the cornerstone of all other leadership skills. Reflection takes courage. It’s intentional. Deliberate. Thoughtful. Reflection is a practice. You can make it a daily habit—a ritual. Yet reflection isn’t easy. It’s uncomfortable and ego-bruising. But it’s also necessary. Great leaders don’t just learn from their successes—they mine their failures for insights, using the lessons to shape a better future. Being at the “top of your game” only comes when you extract how to engage the future from your past. But go easy on yourself. Excellence comes from falling, standing up, and dusting yourself off. Study those failures, and you’ll be less likely to trip again. Flawed leaders will always exist, but without self-reflection, you might become one of them. Don’t let brilliance turn into arrogance. Instead, commit to growing into the kind of leader who elevates both results and relationships. You need reflection to avoid ending up being a jerk.

Let me share a moment from a team meeting I facilitated not long ago. The leader of the group started by laying out a big decision their team had to make. A few voices dominated the room, confident and loud, steering the discussion in a clear direction. The others? Silent. As an observer, it was clear there was more to the story. So, I asked: “What’s missing? Who else should we hear from?” It was like a light bulb went off. The quieter team members shared perspectives that completely shifted the decision-making process. What looked like the obvious choice moments ago suddenly seemed shortsighted. By the end of the meeting, they had a new, more innovative solution—one they wouldn’t have reached without that diverse input. Here’s the truth: Dominance doesn’t lead to better decisions—diversity does. Research backs this up: Teams with varied perspectives make more informed choices and foster greater innovation. Quick Wins for Better Decision-Making Today: 1️⃣ Pause before deciding: Ask, “Whose voice haven’t we heard yet?” 2️⃣ Encourage contrary views: Actively invite someone to challenge the majority opinion. 3️⃣ Normalize silence: Give space for quieter voices to think and then contribute. Now, your turn: Do you agree that diverse teams lead to better decisions, or do you believe too many perspectives can muddy the process? Let’s debate—drop your thoughts below. #DiversityInLeadership #TeamCollaboration #BetterDecisions #LeadershipInnovation

Any feedback no matter how constructive felt like a personal attack. Whether it was from a client pointing out a mistake, a friend offering advice, or even my own inner voice telling me I wasn't good enough, it stung. What I’ve realized over time is that I’ve been too attached to my work. Every piece of feedback felt like it was about me, not just the work I was doing. When a client pointed something out, I’d scramble to fix it, trying to make everything perfect. But when it came from friends, it was harder. I took their words to heart. And then there was that voice inside my head—the one that never seemed to be satisfied. Always pushing me to do more, to be more, to be perfect. I held myself to standards that were impossible to meet, thinking that if I wasn’t perfect, I was failing. But here’s the thing I’ve learned: criticism isn’t about who I am. It’s about what I’m doing. I’ve started to see feedback as just that feedback. A chance to grow, to improve, and to get better. There are moments when my first instinct is to get defensive or feel discouraged. But now, instead of reacting immediately, I take a moment to pause, breathe, and process. I’m learning to separate myself from my work, realizing that one doesn’t define the other. And you know what?  It’s been a game-changer. Criticism doesn’t hold the same weight anymore. I can accept it, learn from it, and move on. Because the truth is, criticism is part of the process. It’s part of growth. It’s how we evolve and build something meaningful. It’s about how we respond to it. P.S. Fellow founders, how do you handle criticism? 

You know *logically* that constructive feedback is supposed to be helpful and support your growth and YET - you can't help but take it so damn personally? ARGHHH... I feel this one to the CORE. As a recovering perfectionist, every piece of 'feedback' that wasn't 'glowing' Used to feel like a dagger. I'd use it as a reason to beat myself up. I'd use it as evidence that I was a failure. I'd interpret it that I was crap at just about everything. If you are currently taking feedback as a personal attack, You need to learn how to hear it *without* spiralling. Here's the steps I took to relieve the pressure ⤵️ 1️⃣ I Detached My Identity from the Feedback. Criticism isn’t about you as a person—it’s about the work. Stop making it mean more than it does. 2️⃣ I decided *who* I would Listen To. Not all feedback is worth your energy. Would you trade places with the person giving it? If not, don’t let it in. 3️⃣ I saw Feedback as Growth. The most successful leaders seek out constructive criticism because they know it’s their fastest path to improvement. 4️⃣ I Reframed It as a Power Move. The best leaders don’t crumble under feedback—they use it as fuel. Turn critiques into opportunities and invitations to uplevel. 5️⃣ I had to learn to drop the Perfection. If you never get feedback, you’re either not pushing yourself hard enough or you’re surrounded by the wrong people. Growth requires friction. 6️⃣ I got to Control the Narrative. Is the feedback too vague or unhelpful? Ask for specifics. Get clarity. Make it work for you. ➡️ Remember: Truly Confident Women are not afraid to Take. Up. Space. (THANK GOODNESS) If you’re getting feedback, it means you’re in the game. The only people who never get criticised are the ones too afraid to show up 🤷♀️ So next time someone gives you constructive feedback? Take what you need. Leave the rest. And keep leading like you mean it. Let's hear the feedback you didn't agree with ⤵️ (Mine is ridiculous!)

I stopped treating feedback like criticism and started treating it like free consulting. Because feedback isn’t about your worth. It’s about your blind spots. Most people waste feedback. They get defensive. They explain themselves. They ignore it. And then they wonder why nothing changes. ✅ How to treat feedback like free consulting (the real playbook): 1️⃣ Stop waiting for annual reviews. If you only hear feedback once a year, you’re already behind. Create your own feedback loop monthly, even weekly. 2️⃣ Ask sharper questions. Don’t ask “How am I doing?” Ask “What’s one thing I could do that would change the way you see me as a leader?” 3️⃣ Separate emotion from data. Feedback stings. That’s normal. But behind the sting is data. Extract it, use it, move forward. 4️⃣ Interrogate the source. Not all feedback is equal. Filter advice through one lens: Has this person achieved what I want to achieve? 5️⃣ Demand specifics. “Be more strategic” is useless. Push for examples. What did you say? What should you have said instead? Feedback without examples is noise. 6️⃣ Look for patterns, not one-offs. One person’s opinion is bias. Three people saying the same thing is truth. Patterns reveal where you need to act. 7️⃣ Stop explaining. The moment you start justifying, you close the door to honesty. Take it in, say thank you, move on. 8️⃣ Test it in real time. Don’t just collect notes. Try the new behaviour in your next meeting, pitch, or email. Feedback without testing is just theory. 9️⃣ Keep receipts. Document feedback and your response to it. When it’s time for promotion, you show the growth curve — not just claim it. 🔟 Flip the mirror. Give feedback as much as you take it. The best way to sharpen your own lens is to hold one up for someone else. We call it “feedback.” The unprepared call it “criticism.” The ambitious call it “an edge.” What’s the most valuable piece of feedback you ever received?