Diversity in the Workplace

A few years ago, I was in a high stakes meeting with colleagues from Japan. I presented my points confidently, thinking I was making a great impression. But as I scanned the room, I saw blank expressions. No nods. No engagement. Just silence. I panicked. Had I said something wrong? Was my idea unconvincing? After the meeting, one of my Japanese colleagues pulled me aside and said, “Sumit, we really want to understand you, but you speak too fast.” That was my light bulb moment. For years, I assumed that mastering English and business communication was enough to build strong global relationships. But the real challenge wasn’t just the language - it was the rate of speech! Most of us don’t realize that speaking speed varies drastically across cultures. Here’s an eye-opener: ·      In India, we typically speak at 120–150 words per minute. ·      The global standard for clear communication is around 60–80 words per minute. ·      In Japan, where English is not the first language, this rate drops even further. So, what happens when we, as fast speakers, communicate with someone who is used to a much slower pace? Our words blur together. The listener struggles to process. And instead of making an impact, we create confusion. We often assume that if people don’t understand us, we need to repeat ourselves. But the truth is, we don’t need to repeat - we need to slow down, simplify, and pause. If you work in a multicultural environment, here are three things that can dramatically improve your communication: a.   Control your pace: Consciously slow down when speaking to an international audience. What feels “normal” to you might be too fast for them. b.   Use simple language: Smaller sentences. Easier words (vocabulary). c.    Pause & check for understanding: Don’t assume silence means agreement. Ask, “Does that make sense?” or “Would you like me to clarify anything?” I’ve seen professionals struggle in global roles - not because they lack expertise, but because they fail to adjust their communication style to their audience. I’ve also seen leaders who thrive across cultures, simply because they master the art of respectful, clear, and paced communication. If you want to succeed in a global workplace, rate of speech is not just a skill - it’s a strategy. Have you ever faced challenges due to differences in speaking speed? Let’s discuss. #GlobalCommunication #CrossCulturalLeadership #EffectiveCommunication #SoftSkills #CareerGrowth #WorkplaceSuccess #HR

Some people don’t play fair at work. They play to win, and they weaponize perception to do it. They bait your emotions. They move the goalposts. They delegate complete chaos. They create confusion, then call it collaboration. And quitting isn’t always an option. Especially when you're rising. Here are 7 strategies to protect your power: 1. Silence is a strategy. Don’t rush to fill the space. Pauses signal self-trust. They expose games people try to play. i.e: When a peer tries to get you to defend your work in a meeting, don’t explain everything. Just say, “That’s noted,” and move on. Let their tone do the work of revealing the dynamics to others. 2. Divest your emotional labor. You’re not responsible for how other people feel about your boundaries, tone, or clarity. i.e: If your manager is in a mood or being short with you, don’t overfunction to smooth it over. Stick to the facts, keep your update short, and end the meeting on time. 3. Outshine the master carefully. Power loves proximity, so don’t disappear. Share your wins in public—but pair them with a compliment. i.e: If your director doesn’t like being outshined, say in a team update, “Thanks to [Director’s Name] for the support on this, I was able to close the contract two weeks ahead of schedule.” Tie your success to their influence while keeping your name attached to the win. 4. Speak to the pattern, not the person. Address repeat behaviors in clean, direct ways. Stick to the facts. i.e: If a colleague keeps delaying deliverables that impact you, say, “This is the third time the file has come late, and it’s caused downstream delays. I want to get ahead of this for next time.” It’s hard to argue with patterns. 5. Don’t reveal your intentions or your personal business. Say what you need, then stop talking. i.e: If you're asking for a project switch, say, “I’d like to be considered for X. I believe it’s a better use of my current strengths.” No need to mention burnout, your manager’s issues, or private goals. 6.Control access to yourself in levels. Not every colleague gets the same version of you. Boundaries are a form of emotional regulation. i.e: You don’t need to keep explaining your every idea to a critical coworker. Instead, share top-line updates in writing and save your full thinking for trusted allies or public spaces where misinterpretation is harder. 7. Exit the game entirely. Sometimes the real power move is not playing at all. This is how you protect your peace without losing your position. * If you resonate with this post, please repost it to your Linkedin page.* However, if you're a business coach, career coach etc., do not share this post or assume that tagging me in business groups, business pages or simply looking to grow your biz pages or on direct pages serves as permission. Do not post without my explicit permission*

"We watched a company video at our last leadership retreat and it's the first time I've seen my Korean and Japanese colleagues speak in their own languages with English subtitles." My client was excited as she told me this. I knew exactly what was coming next... "It was like they were completely different people!!" Suddenly her shy colleagues, who typically don't contribute much in meetings, were confident, knowledgeable, powerful even! I often tell Danish friends that if they haven't met me in English, they don't really know me. When I speak Danish: ❌ I don't raise my hand so quickly to speak and hardly contribute ✅ In English, you're 𝗹𝘂𝗰𝗸𝘆 if I raise my hand before jumping in ❌ I never volunteer to present ✅ Ummm... yeah, that's my whole career in English ❌ I second-guess my word choices and pronunciation, never fully confident, even though I'm basically fluent. ✅ I speak with nuance and eloquence, knowing how to fully adjust my language to context and culture without a second thought. I'm treated very differently in Danish, due in part to how I look and sound when I communicate... but, also due to people 𝗻𝗼𝘁 𝘀𝗲𝗲𝗶𝗻𝗴 𝗯𝗲𝘆𝗼𝗻𝗱 the way I look and sound to hear 𝗺𝘆 𝗺𝗲𝘀𝘀𝗮𝗴𝗲. On the flip side, I'm often given 𝘂𝗻𝗲𝗮𝗿𝗻𝗲𝗱 𝘀𝘁𝗮𝘁𝘂𝘀 and 𝗽𝗿𝗲𝘀𝘁𝗶𝗴𝗲 in English because I'm such an engaged and confident communicator. Linguistic inclusion goes beyond recognizing these biases. There are simple changes you can make within the organization (especially with the technology we have today) that can help you start meeting your colleagues in their own languages. Honoring your colleagues' identities by allowing them to speak their native languages in a company video (internal or external) is just a start. Does your company integrate translation/interpretation/captioning solutions (human or tech) to encourage freedom of linguistic expression? Is it time to consider doing so? #inclusion #linguistics #communication #unmuted

They weren't using the right pronouns, and I didn't know what to do. What do you do when you know someone's pronouns but you are with a group of people who don't? This is one of the most common scenarios I am asked about when I speak to teams about inclusion. Here's what you can do: - Ask the person directly: Maybe they aren't ready to share and don't want you to correct anyone, or maybe they want your support in correcting and guiding people. You won't know until you ask! - Use the person's name: If the person's name is correct but pronouns are not, use the person's name as much as you can. This scenario is about unintentional misusing someone's name or person what do you do if it is intentional? 1) Redirect: "Alex actually goes by they/them pronouns." 2) Rephrase: "I agree, Alex did such a great job on the presentation. Aren't they a great speaker?" 3) Raise awareness: Talk to your HR or people teams about including pronouns in email signatures and creating education initiatives about pronouns as part of a larger discussion on LGBTQ, gender, & trans inclusion at work Pronouns only seem trivial if you are someone who consistently has your pronouns used correctly all the time. Our pronouns are how we are referred to every day. It's how we most feel like ourselves. It's how we know we are valued at work and in our communities. It's non-binary awareness week. Respecting pronouns is not only one of the most accessible ways you can be an ally. It's also one of the most impactful. #NonBinaryAwarenessWeek #LGBTQ #Inclusion

𝐒𝐢𝐱 𝐠𝐞𝐧𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬. 𝐎𝐧𝐞 𝐰𝐨𝐫𝐤𝐟𝐨𝐫𝐜𝐞. 𝐔𝐧𝐢𝐟𝐢𝐞𝐝 𝐧𝐨𝐭 𝐛𝐲 𝐚𝐠𝐞—𝐛𝐮𝐭 𝐛𝐲 𝐩𝐮𝐫𝐩𝐨𝐬𝐞. I believed leadership meant setting direction and ensuring alignment. But over time—I’ve come to see that real leadership isn’t just about strategy. It’s about 𝘤𝘰𝘯𝘯𝘦𝘤𝘵𝘪𝘰𝘯. That truth has never been more relevant than it is today. For the first time in modern history, 𝐬𝐢𝐱 𝐠𝐞𝐧𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐜𝐨𝐞𝐱𝐢𝐬𝐭 𝐢𝐧 𝐭𝐡𝐞 𝐰𝐨𝐫𝐤𝐟𝐨𝐫𝐜𝐞. It’s a leadership challenge few of us were trained for. 🔹 𝐒𝐢𝐥𝐞𝐧𝐭 𝐆𝐞𝐧𝐞𝐫𝐚𝐭𝐢𝐨𝐧 (pre-1946): Still serving on boards; shaped by duty and discipline. 🔹 𝐁𝐚𝐛𝐲 𝐁𝐨𝐨𝐦𝐞𝐫𝐬 (1946–1964): ~12% of today’s workforce; value stability, loyalty, and legacy. 🔹 𝐆𝐞𝐧 𝐗 (1965–1980): ~27%; independent, pragmatic, delivery-focused. 🔹 𝐌𝐢𝐥𝐥𝐞𝐧𝐧𝐢𝐚𝐥𝐬 (1981–1996): ~34%; purpose-driven, collaborative, growth-oriented. 🔹 𝐆𝐞𝐧 𝐙 (1997–2012): ~27%; inclusive, tech-native, values transparency. 🔹 𝐆𝐞𝐧 𝐀𝐥𝐩𝐡𝐚 (post-2012): The emerging workforce—digital-first, fast-learning, entrepreneurial. These differences show up in how we work: → Senior leaders value hierarchy; Gen Z favors flat structures. → Boomers seek recognition; Gen X wants autonomy; Millennials want meaning; Gen Z asks, “𝘞𝘩𝘺?” → Gen Alpha? They're learning, building, and questioning earlier than ever. What feels like friction is often just generational dissonance. In a recent HBR piece, put it well: “𝘠𝘰𝘶 𝘤𝘢𝘯’𝘵 𝘪𝘯𝘴𝘱𝘪𝘳𝘦 𝘢 𝘮𝘶𝘭𝘵𝘪𝘨𝘦𝘯𝘦𝘳𝘢𝘵𝘪𝘰𝘯𝘢𝘭 𝘸𝘰𝘳𝘬𝘧𝘰𝘳𝘤𝘦 𝘶𝘯𝘭𝘦𝘴𝘴 𝘺𝘰𝘶 𝘶𝘯𝘥𝘦𝘳𝘴𝘵𝘢𝘯𝘥 𝘸𝘩𝘢𝘵 𝘪𝘯𝘴𝘱𝘪𝘳𝘦𝘴 𝘵𝘩𝘦𝘮.” That’s the shift we need as leaders: From uniformity → to personalization From authority → to empathy From legacy leadership → to 𝘭𝘪𝘷𝘪𝘯𝘨 leadership I now ask myself not just, “Am I leading well?” but “Am I leading 𝘳𝘦𝘭𝘦𝘷𝘢𝘯𝘵𝘭𝘺?” Because when we adapt our style—not our standards—we help every generation contribute at their best. Great leadership today means adapting with intention and embracing what makes each generation thrive. 𝐏𝐮𝐫𝐩𝐨𝐬𝐞 𝐀𝐥𝐢𝐠𝐧𝐦𝐞𝐧𝐭: Connecting individual roles to a broader organizational mission fosters engagement across all generations. 𝐂𝐮𝐬𝐭𝐨𝐦𝐢𝐳𝐞𝐝 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧: Recognize and adapt to the preferred communication styles of each generation to enhance collaboration. 𝐅𝐥𝐞𝐱𝐢𝐛𝐥𝐞 𝐖𝐨𝐫𝐤 𝐀𝐫𝐫𝐚𝐧𝐠𝐞𝐦𝐞𝐧𝐭𝐬: Offering flexibility can address the diverse needs and expectations of a multigenerational team. 𝐂𝐨𝐧𝐭𝐢𝐧𝐮𝐨𝐮𝐬 𝐋𝐞𝐚𝐫𝐧𝐢𝐧𝐠 𝐎𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐢𝐞𝐬: Promote a culture of lifelong learning to support professional development for all age groups. What shift have you made to better lead across generations? #HarveysLeadershipRhythms #ThoughtsWithHarvey #ExecutiveLeadership #TheLeadershipSignal #GenerationalLeadership #LeadershipReflections #LeadWithIntention #MultigenerationalWorkforce #LeadershipCue #Mentorship

“A brilliant VP offended a Japanese client without realizing it.” The meeting room in Tokyo was a masterpiece of minimalism—soft tatami mats, the faint scent of green tea, walls so silent you could hear the gentle hum of the air conditioner. The Vice President, sharp suit, confident smile, walked in ready to impress. His presentation was flawless, numbers airtight, strategy compelling. But then came the smallest of gestures—the moment that shifted everything. He pulled out his business card… and handed it to the Japanese client with one hand. The client froze. His lips curved into a polite smile, but his eyes flickered. He accepted the card quickly, almost stiffly. A silence, subtle but heavy, filled the room. The VP thought nothing of it. But what he didn’t know was this: in Japanese culture, a business card isn’t just paper. It’s an extension of the person. Offering it casually, with one hand, is seen as careless—even disrespectful. By the end of the meeting, the energy had shifted. The strategy was strong, but the connection was fractured. Later, over coffee, the VP turned to me and said quietly: “I don’t get it. The meeting started well… why did it feel like I lost them halfway?” That was his vulnerability—brilliance in business, but blind spots in culture. So, I stepped in. I trained him and his leadership team on cross-cultural etiquette—the invisible codes that make or break global deals. • In Japan: exchange business cards with both hands, take a moment to read the card, and treat it with respect. • In the Middle East: never use your left hand for greetings. • In Europe: being two minutes late might be forgiven in Paris, but never in Zurich. These aren’t trivial details. They are currencies of respect. The next time he met the client, he bowed slightly, held the business card with both hands, and said: “It’s an honor to work with you.” The client’s smile was different this time—warm, genuine, approving. The deal, once slipping away, was back on track. 🌟 Lesson: In a global world, etiquette is not optional—it’s currency. You can have the best strategy, the sharpest numbers, the brightest slides—but if you don’t understand the human and cultural nuances, you’ll lose the room before you know it. Great leaders don’t just speak the language of business. They speak the language of respect. #CrossCulturalCommunication #ExecutivePresence #SoftSkills #GlobalLeadership #Fortune500 #CulturalIntelligence #Boardroom #BusinessEtiquette #LeadershipDevelopment #Respect

If organizations get this right, employees will start to feel seen. Perhaps you wish that someone told you this before, I’ve certainly heard clients say that. So I’m offering you today some of these bold but caring 💙 truths that I share with organizations before I audit their internal communication. Your organisation may have swapped the “chairman” with the “chairperson” in every single document but if: 🖊 a non-binary person needs to choose “I prefer not to say” in an employee survey because that’s the only third option that is provided 🖊 you still put people on “white“ or “black” lists 🖊 you use idioms and references that non-natives rarely get 🖊 employees use gestures that are culturally insensitive to their collegues 🖊 CEO greets people with a “Good morning” at a town hall even though for half of the employees it’s rather a “Good evening” and they skip family dinner to connect for this… …then the inclusive communication in your organization may not be as inclusive as you assume it is. You are not building the feeling of belonging for all your employees as you could. And it shows: it impacts their mental health, engagement and performance. It doesn’t attract new talent to your organization neither. There is no inclusive communication without: ⭐ accessibility ⭐ representation ⭐ cultural awareness ⭐ de-colonization of the language ⭐ room for self-identification Language is a very powerful tool to express your true commitment to DEI. If you need support in getting your organization and your employees to truly start communicating inclusively – let me know, I’d be happy to get you started. What are your thoughts? What aspects of inclusive communication are often neglected, in your opinion? Please share in the comments 👇 ___ 📬 Looking for more content on DEI? Download my free ebook on inclusive leadership: https://lnkd.in/dDXhHe6H

Using exclusionary language isn’t just about offending others; research has made its harmful effects clear. To create a truly inclusive culture, it’s critical that you take a hard look at how people in all areas of your company are using language. The authors present four ways you as leader can encourage the use of inclusive language in your company. First, make sure your recruiters and hiring managers slow down and pay attention to the language they use when drafting job postings, with an eye toward removing non-neutral terms. Second, create a list of words that are forbidden in product development. Third, pair internal company guidance that includes practical, accessible tips that can be put into immediate action (for example, an inclusive vocabulary reference guide) with straightforward tools, such as the “inclusive language” feature available in Microsoft Office, which suggests neutral alternatives to biased language used in professional communications. Finally, choose ambassadors who are highly visible in the company to support your inclusive language initiatives. #diversity #equity #inclusion

Old teaches young – that’s how it went. Now, for the first time, generations teach each other.  For me that means staying open to different ways to get things done. And different ways of communicating Senior leaders often ask me how best to present to an audience of Millennials and GenZ. Here are 11 tips to communicate to younger audiences: 1 - Stay authentic  GenZ in particular values authenticity and can easily detect insincerity. 2 - Start with the audience   What’s their narrative landscape? 3 - Use relatable examples and stories  What resonate depends on who listens. 4 - Dress for the occasion  Stay true to yourself, but be aware that your first impression matters. 5 - Keep It short and engaging Younger audiences value brevity. 6 - Incorporate tech and multimedia  Add videos, Gifs, emojis, social media posts and interactive elements. 7 - Prioritize visual and aesthetic appeal Avoid cluttered slides and excessive text. 8 - Encourage interaction and participation Expect more explaining, more discussion, more listening. That’s a good thing. 9 - Highlight innovation and future trends Showcase how your topic is relevant to the future. 10 - Use inclusive language  Younger generations are more likely to hold you accountable if you don’t. 11 - Have a sounding board  Run your presentation by a younger colleague for feedback and a sense-check. Sure, there are differences, but we all have one thing in common: We crave and expect mutually respectful communication. ❓What am I missing?  ♻ Follow me Oliver Aust and please share to help your network.