Operational Readiness Reviews

70 roles. 2000 people. One readiness mistake that nearly broke a manufacturing giant. On paper they were thriving. But from the inside, things were falling apart. ⤷ No shared definition of success.  ⤷ No competency benchmark.  ⤷ No journey to help people grow into their roles. They didn’t have a leadership problem. They had a readiness problem. So when myDayOne collaborated with them… We didn’t roll out another LMS or workshop. We rebuilt their teams from the ground up with a “readiness-first” approach. Here’s how- 1. We defined what ready means. And built a competency framework aligned to their business strategy. 2. We mapped out how someone grows into a role and what signals true readiness. 3. We designed personalized readiness journeys using our 5S model (Skills, Self-awareness, Speed, Situational adaptability, and Scope & Scale) Within 6 months they experienced 70% drop in performance ambiguity. 80% improvement in HR efficiency. But the real win- Leaders stopped second-guessing their team's strengths. Because readiness wasn’t a hope anymore. It was a system.

When the Plane Takes Off Without a Landing Plan Imagine this... You board a brand-new aircraft, built by a world-class team. The engines roar. The crew celebrates. You take off but there’s one problem: Nobody built the landing strip. No air traffic control. No ground crew. No emergency response. Just a beautiful plane flying into the unknown. This is how many organizations launch business applications and systems. 🚫 The Business Application is barely registered. 🚫 The Service Instance is missing. 🚫 The Support Group isn’t created. 🚫 No Approval Group, no Change Group. 🚫 Service Offering does. 🚫 No CMDB relationship defined. Then reality hits... - The Service Desk is flooded with tickets. - #IT Operations can’t trace issues. - Impact analysis becomes a guessing game. - And #CMDB? Empty. No traceability. No accountability. No control. Why does this keep happening? Because in most cases... - IT Application Owners and Business Owners are unaware of their onboarding responsibilities. - The Service Design Lead ends up doing the heavy lifting again. And all of this happens after the project team already declared success. In global and regional-driven organizations, the problem gets worse. Each region has its own "workaround," Its own template, Its own rhythm. And the #ServiceNow platform? It becomes a fragmented reflection of inconsistent truths. So what’s the fix? 1. Operational Readiness must be a defined milestone. Not just technical delivery. Not just go-live. 2. Project Governance should include Service Design by default and ensure collaboration with IT Application Owner and Service Managers ensuring safe landing in IT operations. Not as an afterthought. Not just for review. But accountable. 3. Business & IT Owners must be enabled with tools & accountability. Not dumped with forms. But educated, guided, and supported. 4. Success should be measured by Post-Go-Live Stability: ✅ Support model activated ✅ Group structure operational ✅ CMDB relationships traceable ✅ First 30 days with < 5% reactive issues ✅ Employee satisfaction with new app > 85% If you’ve seen this happen before, share your story. Where did it break down? What saved the day or what made it spiral? Let's chat about how you move from launching systems to operationalizing success. #DigitalTransformation #IT #ServiceNow #CMDB #ITLeadership #UX #CX #EmployeeExperience #Future

🔍 The Role of PSSR & ORR in Ensuring Safe Startups In the world of Process Safety Management, Pre-Startup Safety Reviews (PSSR) and Operational Readiness Reviews (ORR) are critical safeguards designed to ensure that facilities are ready to operate safely—yet their effectiveness depends on rigorous and honest execution. Here are four key practices that reinforce the value of PSSR/ORR and uphold the integrity of safe operations: ✅ *Verify, Don’t Just Check the Box* Each item on a PSSR or ORR checklist exists for a reason. Taking the time to physically verify its completion before signing off can prevent serious incidents. 🚩 *Raise Concerns Early* If something is incomplete or unclear, flag it. Alerting supervisors ensures issues are resolved before startup, not after a costly failure. 🔐 *Respect Isolation Protocols* Always follow your company’s *LOTO* (Lockout/Tagout) and *line break* procedures when removing isolations. These steps are not optional—they’re lifesavers. 📝 *Document Clearly* Use the PSSR form and unit logbook to record actions taken. Accurate documentation enhances team awareness and provides traceability. Let’s treat PSSR and ORR not as paperwork, but as powerful tools to protect people, assets, and the environment. #CCPS #ProcessSafetyBeacon #PSSR #ORR #ProcessSafety #PSM #ChemicalSafety #StartUpSafety

During hook-up and commissioning in the oil and gas industry, both Operation Readiness and Interface roles are crucial and highly critical for the success of the project. Here's why: Importance of Operation Readiness Role During Hook-up & Commissioning: - Ensures System Preparedness: The Operation Readiness Engineer verifies that all systems, equipment, and support processes (e.g., procedures, safety protocols) are fully prepared for actual commissioning activities. - Risk Mitigation: By planning and executing thorough testing and validation beforehand, they reduce the risk of costly delays, safety incidents, or equipment failures during critical startup phases. - facilitates smooth transition to operation: They coordinate with operational teams to ensure personnel are trained and procedures are clear, enabling a seamless move from system installation/commissioning to production. Importance of Interface Role During Hook-up & Commissioning: - Critical for Integrations: The Interface Engineer ensures that all interconnected systems (e.g., process, control, safety, electrical) are correctly integrated and communication protocols function properly. - Troubleshooting and Issue Resolution: During hook-up, unexpected interface issues can arise. The Interface Engineer’s quick troubleshooting can prevent delays or safety hazards. - Prevents System Failures: Proper interface management ensures that systems operate cohesively, preventing failures that could lead to safety hazards, environmental issues, or costly shutdowns. Why The Roles Are Critical: - Interdependency: The Interface Engineer’s work underpins the Operation Readiness of the system—without proper interfaces, the system cannot operate safely or efficiently. - High Stakes During Hook-up & Commissioning: This phase involves physically connecting systems and verifying their operation under real conditions. Any oversight or interface mismatch can cause: - Delays in commissioning - Safety incidents - Equipment damage - Environmental hazards - Increased operational costs - Collaborative Effort: The success of hook-up and commissioning depends on close collaboration between both roles, with each addressing different but complementary concerns—interface integrity and operational preparedness. In Summary During hook-up and commissioning, both roles are critically important: - Operation Readiness ensures systems are technically ready and personnel are prepared. - Interface Engineers guarantee that complex system interactions are correctly managed and issues are resolved promptly. Both combined efforts directly influence the safety, timing, and success of bringing a facility into full operational status. Neglecting either can lead to significant delays, safety risks, or operational inefficiencies.