• Robert Sieber

    Providing services: Technical Support, Outsourcing, Customer Service, Customer Support, Network Support

    Dresden

    Summary: Bekommen deine Kunden den Support, den du als Kunde selbst gern hättest? Gerade einmal 2 von 10 Geschäftsführern von MSPs oder Systemhäusern beantworten diese Frage mit einem eindeutigen Ja. (Quelle: eigene Umfragen) Genau hier kommt mein Unternehmen MSP-Support GmbH ins Spiel: Gemeinsam sorgen wir dafür, dass deine Kunden den besten IT-Support bekommen. Den, den du als Kunde gern hättest. Ich unterstütze MSPs und Systemhäuser mit 5 bis 30 Mitarbeitern, die täglichen Herausforderungen im Support zu meistern: ▶ Annahme von Anrufen und Erstellen von qualifizierten Tickets ▶ Bearbeitung von Tickets im direkten Kundenkontakt ▶ Betrieb von Managed Services wie Monitoring, Backup oder Sicherheitsaudits ▶ Übernahme von Wartungsarbeiten ▶ Disposition und Steuerung des gesamten Ticketprozesses Das alles in deinen Systemen und 100 % White-label. Wenn ich die Geschäftsführer unserer Kunden frage, was sie an unserem Service schätzen, antworten diese: ▶ schnell, kompetent und freundlich am Telefon (knapp 80 % der Anrufe nehmen wir unter 20 Sekunden an) ▶ Tickets enthalten alle Informationen, die der Techniker benötigt, um mit der Bearbeitung zu starten ▶ maximal 4 Stunden, bis die Bearbeitung eines Tickets startet ▶ Entlastung der Mitarbeiter, die so ungestört am Projekt arbeiten können und zufriedener sind ▶ zufriedene Kunden, die jederzeit einen Menschen telefonisch erreichen Damit bleiben deine Kunden dauerhaft bei dir und vertiefen die Zusammenarbeit. Zusätzlich arbeiten wir mit jungen Unternehmen zusammen, die sich strategisch dafür entschieden haben, keinen eigenen Support aufzubauen. Für diese übernehmen wir den kompletten Support. Du möchtest deinen Kunden den Support bieten, den sie verdienen? Oben im Profil findest du einen Button, mit dem du uns einen Termin buchst. Wir nehmen uns dann 30 bis 60 Minuten Zeit und klären, wie dein Unternehmen, deine Mitarbeiter und du von einer Zusammenarbeit profitieren. Und ob das überhaupt sinnvoll für dich ist.

  • Kenny McLellan

    Providing services: Backup & Recovery Systems, Computer Networking, Computer Repair, Cybersecurity, Data Recovery, Home Networking, IT Consulting, Network Support, Custom Software Development, Information Security

    Little Elm, TX

  • Nitin Thomas

    Providing services: IT Consulting, Computer Networking, Network Support

    Dubai, United Arab Emirates

  • Jerusha Jayasooriya

    Providing services: Network Support, Telecommunications, Advertising, Content Marketing, Product Marketing, Public Relations, Data Entry, Personal Assistance, Typing, Customer Service

    Kuwait City Metropolitan Area

    Summary: I’m Jerusha— a creative marketer with a business edge. From leading sales teams to designing campaigns and managing social media, I love turning ideas into experiences that connect with people. Curious, adaptable, and always creating — I bring both strategy and creativity to every project.

  • Prashant Verma

    Providing services: Business Consulting, Cybersecurity, Non-profit Consulting, Pricing Strategy, Computer Networking, IT Consulting, Network Support, Telecommunications

    Noida

    Summary: Accomplished Business Leader with three decades of experience in leading IT and telecom Business with topmost IT and Telecom Multinational companies like HP,IBM, SAP and Reliance as CEO , Director and Business Head. Deep understanding of Enterprise business processes and all round expertise in digital transformation of large organisations An expert in Sales ,Business development & P&L management Specialties: General Business Management , Startup Growth Hacker, Strategic Planning, Team Building, Alliance Management ,Business Consulting.

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  • Robert Turnšek

    Providing services: Computer Networking, Cybersecurity, IT Consulting, Network Support

    Riyadh, Saudi Arabia

    Summary: CCIE No. 2388, gained his certification in 1997 and has since been recertifying as a Routing and Switching CCIE. He also has lots of experience in Microsoft, VMware and Lotus. As an advisor and implementer, he took part in planning, designing and implementing networks in Slovenia and abroad. Specialties: CCIE, VCP, MCSE, CLP

  • Troy Toukatly

    Providing services: Business Consulting, Management Consulting, Pricing Strategy, Cybersecurity, IT Consulting, Network Support, Telecommunications, Computer Networking, Market Research, Technical Writing

    Cary, NC

    Summary: 10+ years of management and operations experience in the federal sector supporting DoD, and Intel customers. Spotlighted on Top 30 under 30 in Federal Contracting Background includes full C5ISR and SETA, with strong technical background in Cybersecurity, Digital Transformation, AI/ML and infrastructure engineering. Strong ability to lead proposal development, capture management and business development strategy and implementation. 2B+ in total contract wins. Customers Including: Air Force, Army, Space Force, Navy, DoE, NGA, DLA, NRO, NSA, DIA, MDA etc. Experience with many large contracting vehicles including: OASiS+, RS3, ASTRO, STARS III, Alliant, DLA JETS, NIH CIO-SP3, GSA MAS, ITES-3s, Seaport NXG, etc SocioEconomic Status selling including: 8(a), HUBZone, Large Business, SDVOSB, and Minority Owned SB Currently possess a Top Secret security clearance with SCI eligibility. High level experience growing a sales team and creating successful "go to market" strategies to maximize company growth.

  • Shaheda Islam

    Providing services: Computer Networking, IT Consulting, Cybersecurity, Telecommunications, Backup & Recovery Systems, Network Support

    Dhaka, Bangladesh

    Summary: I am an individual with results-driven approach and relentless in pursuit of excellence from a business and organizational standpoint. Accomplished Sales and Business Development Executive who thrives on building technology ventures spanning diverse global markets. Experience with small start-ups, mid-sized, enterprises, large companies and across industries such as ICT, IT infrastructure development, IT consultancy, mobile communications, SAAS software solutions, cloud computing, cloud services, managed services, managed cloud services, artificial intelligence and machine learning solutions and services, system integration, data analytics solutions and services, applications modernization, networking, hardware, security etc. Managed all aspects of Business development & Sales cycle from product positioning, seeding projects, growing pipeline, closing deals and contracts negotiation, managing channel partners, managing P/L. Extensive experience in Southeast Asia, Africa and Europe.

  • Eric Ndivo

    Providing services: Technical Support, Custom Software Development, Software Testing, Backup & Recovery Systems, Network Support, Product Launch Events

    Nairobi County, Kenya

  • Sara Emad

    Providing services: Computer Networking, Computer Repair, Cybersecurity, Network Support, IT Consulting, Home Networking, Data Recovery, Telecommunications

    Cairo, Egypt