We’ve got the answers to the Top 12 questions asked by wholesalers about prepping for peak season & how our technology can help. You won’t want to miss #9! We sat down with Charles Cawthorn, Strategic Lead at UPS, to get answers to your top questions.
I was sent a parcel from Durham to New York. My apartment number was written on the address, but the parcel was left in the lobby. The lobby has a clear sign saying do not leave parcels here because they get stolen. UPS even shared a photo showing they left it in lobby. My parcel was stolen because it was not delivered to my apartment door. A claim was filed twice. Both claims were rejected. This makes no sense. I never received the delivery. How am I not eligible for the claim? I need this resolved.
As a small business owner who has been failed by UPS, it’s frustrating to see this guidance and “advice” offered to shippers instead of real support and real solutions for the issues UPS itself has created. UPS says it makes small businesses “unstoppable.” My experience has been the exact opposite. I implore leadership to put meaningful energy toward fixing the operational failures, technical and communication gaps, and customer service breakdowns that are actively hurting the very businesses you claim to champion, and that have (wrongly) placed their trust and business in your hands. Tagging leadership for accountability - my hope is that this post becomes more than another piece of feedback and instead, a catalyst for actual, tangible improvement. Can we make that happen? UPS Charles Cawthorn Bala Subramanian Nando Cesarone Matt Guffey
UPS Service Experience ( A Serious Concern ) I shipped a high-value parcel through UPS from Dubai to France, but unfortunately the package was never delivered, and the claim process was handled very poorly. What’s even more disappointing is that UPS simply stated that the “parcel cannot be located”, as if the customer’s shipment has no value at all. Based on this experience, I strongly advise all respected professionals to avoid using UPS for valuable shipments. Their lack of accountability, customer support, and transparency has been extremely disappointing.
This company grew by eating employee salaries.
UPS is the worst delivery company I have ever used. I shipped my personal belongings from the UK to Germany for my studies , and I had to wait nearly 4 months for delivery. The boxes arrived one by one, but none of them were intact — some were even severely damaged. All of my brand-new books were ruined, my keyboards, coffee machine, and other items arrived like a pile of TRASH, even though I had packed everything very carefully. The damage and losses amounted to over £1,000, and on top of that, they charged me nearly €1,000 for some kind of fee. When I asked for an explanation, they completely ignored me. Now, my final box has gone missing. When I emailed them, they claimed it had already been delivered on September 3, 2025, but I never received any prior delivery notification. For such a large company, the service is absolutely DISGRACEFUL.
UPS Peak Season Dates Peak Season Surcharges Delivery Time Expectations Guaranteed Delivery Availability Peak Season Pickup Delays Preparing for Higher Shipping Volumes Additional Trucks for High-Volume Days Weekend Deliveries During Peak Season Reducing Shipping Costs Packaging Guidelines Bulk Shipment Tracking Tools Peak Season Support Contact
Yes, and that’s exactly how you lose 5 shipments at the same time. And no one is responsible aster 7 months!!
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The Role of Technology in Improving Efficiency Automation and Its Impact on Workforce Requirements How Advanced Tools Reduce Manual Labor Technology-Driven Cost Savings for Businesses The Risk of Job Replacement Through Automation Shifting Skill Demands in a Tech-Focused Environment Opportunities for Upskilling and Reskilling Employees Balancing Innovation With Workforce Stability The Importance of Human Oversight in Automated Systems Ethical Responsibility When Implementing New Technology
Great perspective. In peak season, technology delivers its real value only if the underlying logistics ecosystem is designed to absorb and amplify it. What I see in many projects across Europe is that wholesalers focus heavily on tools, but the real differentiator is flow architecture: – clear governance on inbound and slotting; – decision rules that reduce friction instead of escalating it; – warehouse networks designed to operate under stress, not just under average load. Technology accelerates what the system already is — strong or weak. A resilient, well-designed operational model makes peak predictable, not chaotic. UPS always brings powerful insights on this topic.