Due to ongoing economic uncertainty and in order to strengthen our position for long-term growth, we made the very difficult decision to reduce the size of our team by approximately 15%. We are deeply grateful for the contributions of our departing team members and are committed to treating them with empathy, respect, and support throughout this transition. A number of them have opted into us sharing their profiles (list linked below) with our networks in hopes that they might be a good match for one of your open roles. Turo remains in a strong financial position and we continue to invest in initiatives that enhance the experience for our hosts and guests across the US, Canada, the UK, France, and Australia. With a sharpened focus, our team will move forward -- united in our mission to put the world’s 1.5 billion cars to better use. https://lnkd.in/d8mGhW5e
Angelo A.
7mo
I love that you have gone above and beyond to help them land on their feet by sharing information via Google Docs publicly.
Guillaume Daunac
7mo
This isn’t a matter of 'economic uncertainty'. If you actually supported your car owners and listened to their feedback, you wouldn’t be in this situation. Instead, you act carelessly and think you know everything. Now you're paying the price for your poor management and pathetic customer service. I feel sorry for the people losing their jobs, but I don’t feel sorry about the coming end of Turo.
Joel Embry
6mo
I need to delist my car but your website doesn't WORK. It keeps saying it will send me a text message so I can login but I never get the text. Do you ever TEST your processes??
Niral Koradia
7mo
Message to those who have been impacted - This too shall pass. Fellow Turist, please let me know if you need any help/reference or move forward strategies.
Dill R.
3mo
HOSTS & CAR OWNERS – BE WARNED ABOUT TURO 🚨 In March this year, my £35,000 car was stolen during a Turo booking. I followed every step of the process, submitted the police report, and complied with all requests — yet Turo has still not compensated me. After 140+ days of silence, Turo is now trying to escape liability by claiming their UK company (TuroUK Ltd) isn’t responsible — even though I used their UK site, was paid in the UK, and had UK-based support. To make matters worse: • They’re now questioning my integrity, requesting personal phone records and digging up irrelevant history to delay the process. • Their own documents say claims should be processed after 30 days — I’m still waiting 4+ months later. • Turo calls it a “host protection plan”, but it’s not insurance — it’s an excuse to avoid paying out. I’ve hosted dozens of trips, earned 5-star reviews, and trusted this platform. But when it mattered most, Turo left me out of pocket and unsupported. I’m now taking legal action — but I’m also sharing this publicly to warn other hosts: If your car gets stolen on Turo, you might end up with NOTHING.
Nick Madrid, CFA
7mo
This is always tough to see, but people should know they aren't alone. Kathryn Montbriand has some great resources, including a free layoff clinic, designed to help people process their emotions, rethink their next steps, and build a solid action plan. Anyone interested should check it out https://www.linkedin.com/posts/kathryn-montbriand_may-layoff-clinic-dates-%F0%9D%97%A1%F0%9D%97%AE-activity-7323322747298754560-I1m3
I truly respect the hard decisions companies have to make in challenging times, but I have been struggling for over two weeks to get my Lamborghini Urus listed on Turo with no success. Despite constant follow-ups and promises of resolution within 24 to 48 hours, nothing has happened and no one has followed up properly. I’m a committed host actively trying to bring more business and premium vehicles to Turo, yet this process has been incredibly frustrating and disappointing. Can someone from the team kindly step in and help me resolve this? This is seriously holding back my business and I would appreciate urgent support. Please message me directly or point me to someone who can help immediately.
Michael Byrne
7mo
Hang in there everyone.
Andrew McGrath
6mo
I am not surprised by this behavior. I have been a loyal customer for a couple of years, spending thousands of dollars, not for any vacation or vapid lifestyle adventures, but for getting my children to school. I actively engaged and rated those from who I Turoed and remained attentive to timelines and user obligations. Out of the blue on Sunday, as I was at the car lot trying to swap my car because the original car was dead when I arrived, I was restricted. I spent hours talking to customer service and higher tier specialists and they could not tell me what I had done wrong to incur this restriction. They could only say that someone will review my account and help resolve the issue. I was frustrated, but I was patient. Never mind that this had tanked my wife’s Mother’s Day, I just looked forward for an explanation and apology, or maybe an opportunity to rent a car so that I could get my children to school… A couple of hours after the issue was flagged for higher level review, I received an email. Turo said that they knew that I was disappointed that I couldn’t rent their vehicle, but that they were going to permanently restrict my account. They stated that they knew that I wanted a reason, but per their user agreement and
Mark43 is hiring a variety of roles remotely. Join our mission to improve public safety. We’d love to help anyone find a new spot 🙏