Luke Voiles on the hidden cost of bad data at Money 20/20

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Pipe's Luke Voiles discussing the hidden cost of bad data yesterday at Money 20/20. A few key takeaways: - You need human thought. Build AI agents to automate what no longer requires humans so you can free your people to focus - Build technology to speed decisions and create a frictionless experience for your customers - The biggest challenge of his career has been building from 60% automated to 90% automated. Simplicity on the surface takes complexity in the background.

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Agreed - it takes lots of hard thoughtful work to make something look simple for your customer. I’d say this especially applies in SMB credit - but perhaps everywhere.

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