Dust’s Post

GenAI and Agentic AI are enabling hyper-personalization at scale—transforming static HR tools into dynamic, responsive systems. From curating tailored learning paths and promoting well-being to enabling inclusive decision-making, AI empowers employees while fostering trust and equity. In his latest byline featured in Express Computer - bit.ly/4nUwzy2, Shishank Gupta (Infosys) explores how AI is reshaping employee experience—moving beyond productivity to deliver hyper-personalized, inclusive, and human-centric workplaces. #DigitalWorkplace #AIInnovation #FutureOfWork Anand Iyer | Madhusudhan Ravichandran | Vivin George

𝐖𝐞’𝐫𝐞 𝐬𝐞𝐞𝐢𝐧𝐠 𝐚 𝐬𝐡𝐢𝐟𝐭 𝐢𝐧 𝐡𝐨𝐰 𝐞𝐦𝐩𝐥𝐨𝐲𝐞𝐞𝐬 𝐢𝐧𝐭𝐞𝐫𝐚𝐜𝐭 𝐰𝐢𝐭𝐡 𝐇𝐑 𝐬𝐲𝐬𝐭𝐞𝐦𝐬. The focus is moving from juggling multiple integrated tools to something far more intuitive: a single chat window powered by AI, where employees can instantly access everything they need. Payslips, time-off requests, training, policies - all just a message away. No multiple clicks. No hunting for links. The real differentiators will be? 💡 A reliable system that never goes down 💡 Easy adoption for HR teams, with no external dependency 💡 A human-like, conversational experience for employees We’ve entered the phase where ease of access defines engagement, and the HR platforms that can deliver instant, frictionless support will quietly win the adoption game. Use case: An AI-driven HR chat assistant will handle everyday employee needs, from leave balance checks to expense claim updates. The shift may reduce HR support tickets by 80%, cut response times from hours to seconds, and give employees a single, friendly touchpoint for all HR interactions, redefining what “self-service” truly means. #HRTech #AIinHR #EmployeeExperience #DigitalHR #FutureOfWork #PeopleTech #HR #AI

Frontline employees are driving the adoption of agentic AI in the workplace, shaping real solutions from the ground up: 91% of IT leaders saw AI initiatives sparked by frontline workers 78% said support or non-leadership staff are leading these projects But 73% of execs warn companies may be underestimating the cultural and structural shifts this change brings Giving everyday workers the tools to build with AI is fueling more meaningful, relevant innovation—not just top-down automation. #AgenticAI #Innovation #FutureOfWork #EmployeeEmpowerment #AIAdoption

For me this is the ideal starting point to take all employees on the AI journey 👣 - Empowering Employees with Self-Service AI Imagine a workplace where routine HR and admin tasks no longer slow you down. That’s the promise of the Employee Self-Service Agent – an AI-powered solution designed to simplify everyday processes. ✅ What it does: Handles common requests like leave applications, payroll queries, and onboarding steps. Provides instant answers from internal policies and knowledge bases. Automates ticket creation and status updates without human intervention. ✅ Why it matters: Efficiency: Employees get what they need in seconds, not days. Consistency: Answers are accurate and aligned with company policies. Scalability: Frees HR teams to focus on strategic initiatives. This is more than a chatbot – it’s a Copilot for your workforce, integrated with Microsoft 365 and enterprise systems to deliver secure, personalized support. 💡 Future-ready organizations are already leveraging AI to transform employee experience. Are you ready to join them? #AI #EmployeeExperience #CopilotStudio #DigitalTransformation #FutureOfWork

Tomorrow’s HR teams won’t just manage people, they’ll manage digital coworkers. Agentic AI is reshaping how work gets done. Repetitive tasks, policy questions, and admin handoffs are handled by intelligent digital agents, freeing HR to focus on what really matters: people, culture, and strategy. This shift is already underway. So, as HR leaders, how do you feel about the move toward managing AI as part of your team? #applaudhr #employeeexperience #hrtech #ai

Over 500 AI tools now handle what HR teams spent months coordinating. Alight and IBM just made benefits management feel effortless for millions of workers. The partnership brings IBM's watsonx technology into Alight's employee benefits platform. This isn't just automation. It's transformation. Here's what's changing: 🔸 Hyper-personalized benefits recommendations 🔸 Automated workflows that eliminate data silos 🔸 AI assistants handling complex HR queries 🔸 90%+ productivity boost in early prototypes The impact goes beyond efficiency. Employees get faster, more accurate support. HR teams focus on strategy instead of administrative tasks. Alight's Worklife platform already serves millions. Adding AI means every interaction becomes smarter and more helpful. Full pilots launch in early 2026. The rollout follows in the first half of the year. This partnership shows how AI transforms entire industries. Not by replacing people. By making their work more meaningful. When technology handles the routine, humans can focus on what matters most. How is AI changing your workplace experience? #AI #EmployeeBenefits #DigitalTransformation 𝐒𝐨𝐮𝐫𝐜𝐞: https://lnkd.in/gYw6K6Vx

AI is changing the benefits game and not using it can be detrimnetal to your team and employees. ~40% of HR leaders now use AI to personalize and streamline benefits administration. Virtual assistants, predictive analytics – technology is making benefits more accessible and data-driven. Apex embraces these innovations to help our clients enhance the employee experience. We leverage cutting-edge tools while always putting people first. If you haven't had a conversation with your broker about leveraging AI in a sustainable way, reach out to our team! #AI #technology #employeebenefits #hr #humanresources #employeemanagement #leadership #innovation #clientscomefirst

⚙️ HR + AI ≠ Efficiency. It is = Ecosystem. Too many conversations about AI in HR focus on speed. 🕒 Faster recruiting 📈 Quicker onboarding 📥 Automated answers But speed without systems thinking is chaos in disguise. Here’s what’s emerging now: The most successful AI-in-HR efforts aren’t driven by tools — they’re driven by ecosystem design. 🧠 Consider this: AI models don’t fix broken workflows. Chatbots can’t replace clarity. Predictive insights are useless without decision-makers trained to act on them. As AI becomes more embedded in HR, the real differentiator will be how well we orchestrate data, people, policies, and platforms. Not a sprint. Not a plugin. But a designed, evolving HR ecosystem — where AI enhances awareness, agility, and alignment. 💡 Final reflection: We don’t need HR that works faster. We need HR that thinks smarter and adapts faster — and that means designing systems, not just adding software. #ReimaginingHR #AIinHR #HRTransformation #PeopleStrategy #HumanReinvention #WorkforceDesign #HRLeadership #DigitalHR #SystemThinking

"AI isn't just reshaping how we work, it's transforming how we live." This couldn't be more true. From reactive chat bots to agentic agents, AI is transforming our lives. But, there's a lot of misunderstanding out there related to AI. As part of a recent Orange County Employee Benefits Council (OCEBC)webinar, two of our best Jill Westhoff and Craig Rosenberg got to share both innovative and practical insights related to AI. As one more teaser, I loved this phrase, "This isn’t just automation, it’s intelligent, empathetic engagement. AI creates a benefits experience that’s connected, proactive and deeply personalized. It remembers past interactions, adapts to evolving needs and guides employees through life’s most important moments with clarity and care." Check out more below! Alight Solutions https://lnkd.in/eSkS5vA8

The next AI revolution is not unfolding in gleaming offices but on warehouse floors, in logistics centres and in retail supply chains. It is here – among the 2.7 billion deskless workers who keep economies running – that AI will determine whether technology becomes a force for resilience and inclusion or for deeper precarity. The pandemic showed us that frontline workers are essential. AI gives us the chance to finally treat them that way: by building systems that lower barriers, improve safety and stability, and allow businesses to thrive without passing volatility onto their people. https://lnkd.in/gadeGNyP