Decagon’s Post

The voice of the customer has never mattered more. Surveys and NPS scores capture only fragments of how customers feel, and often too late to make a difference. In our new eBook “Why Voice of the Customer Matters More Than Ever”, we explore how AI is transforming everyday customer conversations into real-time intelligence that drives better decisions, stronger loyalty, and faster growth. Inside, you’ll learn how to: ✅ Turn every support interaction into structured, actionable insights ✅ Give product teams direct access to customer “ground truth” ✅ Transform support from a cost center into a strategic growth engine Download the full eBook below. ⬇️