Name: Most companies don’t want to limit their support teams. They want to show up for every customer, but the reality of finite resources often gets in the way. Decagon changes what’s possible by making… | Decagon
Uploaded: 2025-11-25T17:09:55.601Z
Duration: 46 s
Channel: Decagon

Decagon

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Most companies don’t want to limit their support teams. They want to show up for every customer, but the reality of finite resources often gets in the way. Decagon changes what’s possible by making high-quality, real-time support dramatically more efficient. When the cost and complexity of each interaction drop, teams can extend hours, reach more customers, and finally build the level of service they’ve always aimed to deliver. It’s a shift that leads to happier users, stronger retention, and support experiences that exceed expectations. This week, our Co-founder and CTO, Ashwin Sreenivas, joined Nataraj Sindam on the Startup Project Podcast - AI Startups with Product Market Fit to dig into how companies are making that shift today. Full episode in the comments below. ⬇️

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Transcript

A lot of these companies then expanded the amount of support that they offered. Now it's not that companies want to minimize the amount of support that they offer, right? Like they want to give it much support as they can economically, right? And so before, if it cost me, you know, $10.00 for one customer interaction and all of a sudden that has become $0.80 instead of I as a business, I'm not saying, OK, now I'm going to just save all that money, but I'm going to reinvest some of that in permitting more support to my and customers. And what we've noticed is. To their end, customers actually want that increased level of support. So now rather than saying, OK, you know, the phone lines are only from 9:00 AM to 5:00 PM Monday through Friday, it becomes 24 hours a day. Instead of saying we only offer support to paid members of this tier, it's we offer support to everybody.

Decagon

Full episode: https://open.spotify.com/episode/5wJrcVrHgCXRJyYWADCWYI?si=f7ac4031ca6e4171&nd=1&dlsi=64db31eaad8e4c83 youtube.com/watch?v=4ZdtlHrd9qk&feature=youtu.be

3 Reactions

Jesse Zhang

🙌

Richard Johnson

Game changer. When support gets more efficient, teams can finally show up for customers the way they’ve always wanted to.

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