Lisa Popovici’s Post

we recently hit 100 billion tokens with OpenAI! 🥳🥳🥳 around 140 companies globally have crossed the 100 billion token threshold with OpenAI. Siena AI is one of them. OpenAI created this award to recognize companies using AI as core infrastructure, not just for experiments. when you process 100 billion tokens, you're running AI in production at scale. you're solving real problems for real customers, day in and day out. what makes Siena different in this group is what we're actually doing with those tokens. most companies in the 100 billion club are using AI internally - consultancies optimizing their own workflows, tech companies building tools for developers, enterprises automating back-office tasks. we're putting AI directly in front of customers. every single day, Siena agents handle hundreds of thousands of customer conversations for brands during their highest-stakes moments - product questions, order issues, returns, complaints. the margin for error is zero. the expectations are sky-high. and it all happens in real-time. that's a different game entirely. you can't fake your way to 100 billion tokens in customer experience. you get there by earning trust. one conversation, one brand, one customer at a time. by handling BFCM rushes without breaking. by resolving complex issues that would normally need three human handoffs. by actually increasing efficiency and reducing costs while improving customer satisfaction. the token count is just a milestone. what matters is what it represents: we've built AI that works in the messiest, highest-pressure environment there is. and we're just getting started!!! stay tuned. PS: so freaking proud of our team and customers!