Howard Snape’s Post

Everyday Leadership at McCain: Safety, Quality & Customer Focus Over the past week, I had the opportunity to visit McCain Foods' manufacturing facilities in Othello, WA, Burley, ID, and Coaldale, AB, with our CEO, Max Koeune - it was nothing short of inspiring. Each stop offered a clear reminder of what sets McCain apart: our people. Every day, dedicated teams strive for excellence in safety, quality, and innovation. Customer obsession at McCain is more than talk; it's action, visible in the choices our people make each day. Seeing this level of care and forward-thinking reinforces my belief that leadership is found at every level, especially where our world-famous French fries and shareable snacks are made. At each plant visit, I witnessed team members thoughtfully solving problems, taking pride in making delicious food, and challenging the status quo for the better. From adopting AI to train new joiners, embracing the notion that a zero-accident safety record IS possible, to partnering closely with customers to make their vision of quality innovations a reality. These experiences made it clear: customer obsession can be an everyday practice, woven into decisions large and small at any McCain facility, in any role. Thank you to the Othello, Burley, and Coaldale teams for showing what’s possible when we put customers at the center of everything we do. #WeAreMcCain #PeopleFirst #Safety #ZeroIncidents #Innovation #Quality #DigitalTransformation #McCainProud