From the course: Salesforce Business Analyst Cert Prep

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User stories practice question walkthrough

User stories practice question walkthrough - Salesforce Tutorial

From the course: Salesforce Business Analyst Cert Prep

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User stories practice question walkthrough

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- [Instructor] Now we have made it to the Practice Question Walkthrough lecture of the User Stories section. I really like doing these lectures specifically because they're not so much for testing your knowledge as it is understanding how someone would walk through a question and think out the question and how to answer the question. So you guys find it super helpful as the learners and the listeners of this course, and I've gotten a lot of feedback that it's a great tool. So let's go and go into the first question. "You are reviewing the following user story. I want to be able to create a customer service ticket from the homepage of Salesforce so that I can reduce the time the customer is waiting on the phone. What part of this user story is wrong?" "A, the user statement." "B, the benefit statement." "Or C, the goal statement." So feel free to pause this lecture to be able to think through the question a little bit longer. I will give you the answer in a few seconds. Alright, the…

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