From the course: Salesforce Business Analyst Cert Prep
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Thank you for taking this course! - Salesforce Tutorial
From the course: Salesforce Business Analyst Cert Prep
Thank you for taking this course!
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Contents
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Introduction to discovery26s
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What is discovery?6m 47s
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Journey mapping4m 55s
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Build a journey map11m 14s
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Engaging stakeholders8m 7s
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Centers of excellence4m 25s
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Documentation4m 12s
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Overview of elicitation techniques2m 42s
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Whiteboarding4m 52s
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Interviews4m 26s
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Observation4m 35s
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Requirements workshop3m 32s
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Surveys3m 30s
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Create a dev org2m 43s
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Salesforce health check2m 49s
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Customer discovery: Key terms not covered thus far2m 15s
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Customer discovery practice question walkthrough3m 58s
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Introduction to collaboration with stakeholders51s
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Trust5m 43s
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Developing a positive relationship2m 52s
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Influencing styles8m 39s
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Sales enablement4m 12s
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Content strategy7m
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Responsible, accountable, consulted, and informed (RACI)5m 29s
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Demos2m 49s
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Demo strategies3m 23s
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Capability models2m 29s
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Improving user adoption4m 51s
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Stakeholder analysis5m 18s
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Enterprise analysis2m 37s
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Strategy analysis2m 4s
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Stakeholder wheel1m 45s
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Collaboration with stakeholders: Key terms not covered so far5m 41s
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Collaboration with stakeholders practice questions4m 36s
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Introduction to business process mapping38s
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Process mapping4m 14s
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Detailed process map5m 23s
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Diagramming essentials4m 55s
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Vision, values, methods, obstacles, and measures (V2MOM)11m 24s
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Universal process notation12m 7s
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Suppliers, inputs, process, outputs, and customers (SIPOC)6m 32s
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Value stream10m 57s
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Entity relationship diagraming3m 35s
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Gap analysis4m 10s
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Business process-mapping key terms not covered thus far3m 12s
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Business process-mapping practice question walkthrough4m 48s
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Introduction to requirements40s
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Agile development strategies16m 46s
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Scrum11m 35s
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Kanban7m 7s
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Jobs to be done5m 5s
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Brainstorming3m 36s
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Document analysis3m 14s
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Focus group4m 16s
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Interface analysis7m 37s
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Prototyping4m 46s
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Questionnaires4m 18s
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Setup Audit Trail3m 6s
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Functional requirement specification6m 29s
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System requirement specification4m 6s
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Statement of work6m 10s
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Minimum viable product4m 55s
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Requirements: Key terms not covered thus far4m 20s
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Requirements practice question walkthrough4m 25s
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Introduction to user stories41s
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Basics of user stories3m 58s
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Components of a user story7m 28s
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Acceptance criteria5m 21s
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Definition of done3m 48s
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Acceptance criteria vs. definition of done2m 37s
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Practice writing user stories10m 11s
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Git and other version-control software8m 32s
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User stories: Key terms not covered thus far1m 6s
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User stories practice question walkthrough4m 40s
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Introduction to user-acceptance testing (UAT)51s
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What is user-acceptance testing?4m 11s
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The business analyst's role in UAT3m 58s
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Keeping UAT on track4m 2s
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Types of tests3m 23s
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QA testing3m 20s
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Stress testing4m 28s
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Test cases4m 43s
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Go/no-go release decisions4m 39s
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User training3m 31s
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Change set development3m 20s
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Package development3m 54s
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Org development2m 29s
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User-acceptance key terms not covered thus far3m 41s
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User-acceptance practice question walkthrough4m 51s
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