From the course: Salesforce Business Analyst Cert Prep

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Gap analysis

Gap analysis - Salesforce Tutorial

From the course: Salesforce Business Analyst Cert Prep

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Gap analysis

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- [Instructor] Next is going to be the gap analysis. So I've been dropping little hints about the gap analysis, and talking about it in other lectures. So this should be somewhat familiar to you, but it definitely deserves its own lecture because it is a very important tool both on the exam as well as in practice regardless of whatever project you're on. So a gap analysis takes the current state of the solution, and then it takes the future state. And then the gap analysis is the place in between the two different states. And this would be also classified as a type of document within a business analyst context. So let's take our Simple Service Cloud Implementation. So we are taking different facts from our current state that have been told to us by the customer or the client of ours that we are being a business analyst for, or it's through observation or through data we've gathered. So in the current state, our tickets are sitting for seven days before they are even touched, and the…

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