From the course: Generative AI for Sales and Services Professionals
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Navigating the challenges for sales and services
From the course: Generative AI for Sales and Services Professionals
Navigating the challenges for sales and services
- Okay, let's be honest. Change isn't easy. It's hard to make big changes, it's hard to make changes fast, and we're facing a change that's going to be both significant in scale and fast in speed. So now that we've seen the art of the possible with generative AI, let's be realistic and think about the challenges of actually adopting it. Organizationally, a big challenge is integration with legacy systems and workflows. AI can't transform in a vacuum. Seamless connectivity is crucial. Data access and privacy considerations also loom large, especially when tapping CRM data to train models. Close coordination with compliance teams is key upfront. Another hurdle is cultural resistance. People fear the unknown. Change management through training, piloting, and communication is paramount. Individually, professionals must develop fluency in applying AI insights while also maintaining human connections with customers.…
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