From the course: Generative AI for Sales and Services Professionals
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Humanity's competitive edge over AI
From the course: Generative AI for Sales and Services Professionals
Humanity's competitive edge over AI
- There are human tasks that are still unique to us. AI requires large amounts of training data in order to learn. What if instead of teaching your toddler, they didn't ask why 10 times. They asked it a million times. That'd be really annoying. Thankfully, you didn't have to watch a million recorded calls with your customers to get good at your job. But what if at the same time, when you're toddler learned enough to become an adult, they can do the work of a million adults? Is it worth the annoyance then? Limitations and benefits offsetting each other, if there's a universal truth in AI, that's it. So how can you use what makes you unique to create an edge over AI and by extension and edge over your competitors and even your coworkers? AI can't do the things that make you special, so lean into those things. It's also important to ensure that you're properly supervising AI. Again, it can feel tempting to let AI run on…
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