Customer Service Skills: Communicating Complex Products with Confidence
With Vince Lopiccola and Madecraft
Liked by 175 users
Duration: 16m
Skill level: General
Released: 1/14/2025
Course details
Want to improve your ability to explain complex products to customers? This course, led by expert Vince Lopiccola, covers techniques to communicate clearly and confidently, ensuring customer satisfaction. Vince shares skills in understanding your product deeply and anticipating common questions from customers. Explore techniques to facilitate product conversations and provide fast, accurate answers. After this course, you'll be better positioned to explain product knowledge confidently to customers.
This course was created by Madecraft. We are pleased to host this training in our library.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Share as image online to demonstrate your skill
Meet the instructors
Learner reviews
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Lungisani gladwell Buthelezi
Lungisani gladwell Buthelezi
Service Technician @ Predominant Trading 7cc | Diploma in Agriculture
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Javier Sirit Sanz
Javier Sirit Sanz
Product Manager - Supply Chain Management @ Roche | SAP ERP | Data Management | Artworks Management | Analytics
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Contents
What’s included
- Practice while you learn 1 exercise file
- Learn on the go Access on tablet and phone
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