From the course: AI and Data-Driven Decision-Making for HR

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Case study: Fishbone analysis and Lean Six Sigma

Case study: Fishbone analysis and Lean Six Sigma

From the course: AI and Data-Driven Decision-Making for HR

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Case study: Fishbone analysis and Lean Six Sigma

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This is a great case study that's boring on the outside, but compelling in the details. It's about onboarding challenges that became unmanageable due to the company's rapid growth. But then fishbone analysis, Lean Six Sigma, and Pareto analysis came to the rescue. In this case study, you'll learn how these tools can help you sort out any type of problem whenever you have a situation where an existing process can't handle rapid change. It's even worse when a company is experiencing rapid growth and a broken process is impacting revenue. In this case, HR took the lead on the project since it was responsible for an onboarding process that took 10 or more business days to complete. This aggravated everyone: hiring managers, clients, and new employees alike. To address the issue, a Lean Six Sigma team was assembled to figure out the problem and implement a solution to achieve a 50 percent reduction in onboarding time, taking it from 10 days to just five. Christy Spilka, the head of talent…

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