🚨 Zero Ticket Minute Episode 2 is live! Cloud outages spiked 250% last month, with Azure and AWS dropping workloads and lighting up help desks everywhere. Ian Coppock breaks it down and shows how to keep teams calm when the cloud gets stormy. Agentic automation groups incidents, pushes proactive updates, and deflects the flood of “is it down?” tickets before they hit your queue. IT stays steady. Users stay informed. Watch Episode 2, your 60-second IT news fix, which drops every Friday at noon ET. #ZeroTicketIT #ITOps #Automation #AIOps #ITSM
Resolve
Software Development
Campbell, California 19,990 followers
Never Touch Another Ticket
About us
At Resolve, we’re redefining IT and network operations for the Zero Ticket future. Our agentic orchestration platform, powered by intelligent AI agents, doesn’t just assist — it autonomously detects, diagnoses, and resolves issues before they disrupt the business. By transforming reactive, manual workflows into proactive, self-healing operations, we help IT teams slash ticket and alert volume by up to 90%, cut MTTR from hours to minutes, and scale efficiently without adding headcount. Trusted by some of the world’s largest enterprises, Resolve empowers IT teams to move beyond firefighting and lead true proactive transformation.
- Website
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https://resolve.io
External link for Resolve
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- Campbell, California
- Type
- Privately Held
- Founded
- 2014
- Specialties
- Automation, Incident Response, IT Process Automation, IT Automation, IT Operations, Network Operations, ITSM, ITOM, Discovery, Dependency Mapping, CMDB, ITOA, IT Incident Management, Network Automation, Service Desk Automation, Service Desk Operations, IT Event Management, and AI
Products
![Click here to view Resolve Actions]()
Resolve Actions
IT Process Automation Software
Resolve Actions is a complete, scalable, and intelligent platform that elevates IT to new heights with automation and orchestration. The platform is designed to cater to a wide range of IT use cases across network, cloud, IT operations, and more. Resolve Actions enables a speedy start of automation with its flexible deployment options, low-code/no-code/bring-your-own-code designer, and enterprise-grade engine that scales with ease from a few hundred to millions of automations. With its robust features and user-friendly interface, Resolve Actions empowers organizations to enhance process efficiency, reduce operational costs, and elevate overall productivity. As the industry’s first IT process automation platform, Resolve Actions delivers fast and measurable ROI, comes with out-of-the-box integrations into all of IT's most common endpoints, and is designed to automate IT use cases regardless of complexity. Resolve Systems is ISO/IEC 27001:2022 and SOC 2 Type II Certified.
Locations
Employees at Resolve
Updates
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This Thanksgiving, let’s all be grateful for… ✅ Systems that stay up during the long weekend ✅ Users who didn’t forget their passwords (for once) ✅ Tickets that resolved themselves (we can dream, right?) At Resolve, we’re thankful for the teams automating the mundane, eliminating the noise, and helping IT spend more time innovating and less time rebooting routers. Happy Thanksgiving from all of us! May your turkey be juicy, your Wi-Fi be strong, and your ticket queues be empty. #Thanksgiving #ITOps #Automation #Gratitude
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Drowning in IT Tickets? Your service desk might be part of the problem. In our latest Beyond the Ticket newsletter, Resolve CTO John Gorham explains why so many IT teams still struggle, even after adding automation and chatbots, and how the real issue often lies in how we use our tools. Too many service desks measure problems instead of fixing the root cause. The path to Zero Ticket™ IT starts with visibility: knowing exactly where your tickets come from and using automation to eliminate the repeat offenders. If your team’s buried in tickets, this one’s for you. Read the newsletter 👇 #ITOps #Automation #ITSM #AIOps
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Resolve reposted this
What I learnt from attending Roar Media’s Digital Transformation & AI in Business Conference: - Automating repetitive tickets (password resets, account unlocks, access requests, etc.) is a hot topic. - Companies aren’t lacking tools, they’re lacking connection. Most hadn’t realised the value of an orchestration layer to unify their existing ecosystems. - Without visibility across systems, even the best automation falls flat. Real transformation starts with knowing what’s where and acting on it intelligently. - Resolve’s socks were flying off the table faster than hot cakes. It was great to connect with everyone I had the chance to speak with, I’m looking forward to continuing the dialogue. If we didn’t get a chance to chat, I’d be happy to introduce our solution and explore how we can help further enhance your IT processes.
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Team Resolve hit the floor at HDI’s Service Management World and the energy was unreal. We captured quick interviews with our team as they talked to IT leaders about the real state of tickets today: the pain, the bottlenecks, and why so many are ready for a change. From zero-touch automation to AI’s impact on IT operations, hear what’s standing out most and why agentic automation is resonating across every conversation. Watch our team share what they’re seeing, hearing, and excited about from the SMW floor. #SMWorld #ZeroTicketIT #AIAutomation #ITSM
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Meet the Knowledge Agent, the intelligence at the center of Resolve’s Agentic Resolution Fabric. It learns from every resolved incident, self-builds new knowledge articles, and unifies information across your tools so employees can get answers and resolve issues instantly. By powering both automation and agent-assist, the Knowledge Agent turns every interaction into fuel for a smarter, faster, continuously improving IT ecosystem. Learn more and request a demo: resolve.io
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🚨 Zero Ticket Minute is here! 🚨 In Episode 1, Ian Coppock, Resolve Content Marketing Manager, breaks down the first reported AI-orchestrated cyber-espionage campaign, which was an operation where AI handled most of the hacking while humans approved the big moves. It’s a clear sign that AI now accelerates both attack and defense. Agentic automation helps teams detect, contain, and communicate at machine speed before alerts and tickets pile up. Watch Episode 1 and tune in every Friday at 12 PM ET. #ZeroTicketIT #Cybersecurity #ITOperations #AIAutomation
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We’re having a blast at HDI’s Service Management World, from connecting with IT leaders to diving into powerful conversations about transforming operations with intelligent, agentic automation. The momentum around Zero Ticket™ IT is building, and it’s been incredible to see so many teams ready to move from reactive to proactive IT. As the conference wraps up, we’re grateful for every conversation, demo, and new connection. The excitement around what’s next for IT operations is real and we can’t wait to keep the Zero Ticket IT journey going. #SMWorld #ZeroTicketIT #AIAutomation #ITOperations #ITSM
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We’re live at HDI’s Service Management World 2025 and ready to talk about what’s next for IT service management: the Zero Ticket™ Future. Join us at Booth #3 to see how our Agentic Resolution Fabric combines AI and automation to deliver 70+% L1 ticket deflection. Stop by to: 💠 Play our new Ticket Takedown Challenge to see if you can out-deflect the competition 💠Meet the team behind the Zero Ticket IT vision 💠Grab some great swag and enter our Louis Vuitton purse raffle 💠See how leading enterprises are eliminating ticket queues and scaling efficiency across IT Let’s make IT work smarter, faster, and friction-free. See you on the floor at Booth #113! #SMWorld #ServiceManagementWorld #ZeroTicketIT #AIAutomation #ITSM
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A new episode of our Agents of IT podcast has dropped! What’s real agentic AI and what’s just hype? In this week’s installment, Sean Heuer and Ari Stowe dig into agent washing, governance, and what it really means for AI to take action, not just chat. If you’re leading IT transformation, you’ll want to hear their perspective on: 🔸How to tell if your AI is truly agentic 🔸Why orchestration and intent matter more than buzzwords 🔸The next frontier in AI governance and access control Check out the clip below and don’t miss the full episode to hear how the Agents of IT see the future of automation and Zero Ticket IT taking shape. Watch now: https://lnkd.in/eckeWCBd #AgentsOfIT #Resolve #ZeroTicketIT #AIAutomation