Mongoose

Failure isn’t the end of the story. It’s where the learning starts. Every missed appointment, dropped class, or unreturned call tells you something if you know how to listen. The best institutions are turning those small stumbles into early signals...and using them to build stronger systems of support. 🤝 Join us and The Chronicle of Higher Education on December 10 to explore how higher ed leaders are rethinking failure as feedback and designing more connected, human-centered responses across campus. 💬 Save your spot: https://lnkd.in/e7dsYzPy

Giving Tuesday is around the corner, and donor expectations have never been higher. 💸 We break down 5 essential strategies advancement teams can use right now to personalize outreach, close the loop on every donor conversation, and act on real-time insights that move the needle. Whether you’re a small but mighty team or scaling a major campaign, these tips will help you drive meaningful engagement and stronger results. 👉 Read the full blog: https://lnkd.in/eFBTABkx

Tired of hunting for the right team every time you log in? Pin your most-used teams to the top of your nav. It’s a tiny change that saves clicks all day. 👉 Show this to your power users and student workers...they’ll thank you. Full discussion here: https://lnkd.in/eT4rxGHD #MongooseProTips

Dutchess Community College doesn’t have 4,500 staff. But with Mongoose, they give 4,500 students the experience of someone who cares. One shared platform now connects Admissions, Advising, Student Activities, and Financial Services: • Messages are personal, not noisy • Departments coordinate instead of collide • Students feel supported instead of buried That shift turned communication into a real lever for enrollment and persistence. 🌟 Read the DCC story here: https://lnkd.in/dSBSBD26

Behind every message, there’s emotion. A student who sounds “fine” might really be frustrated. Another might just need encouragement to stay on track. 💡 Emotion analysis helps teams see those hidden cues and offer support that feels personal, even at scale. Because knowing how students feel is the first step to helping them stay. Learn more: https://lnkd.in/euw8upGC

People talk a lot about diversity. Fewer talk about communication. Because equity starts with who gets the message. If a student never sees the email, never understands the language, or never feels it applies to them, they’re already excluded. Conversation Intelligence helps fix that gap. It shows where outreach misses the mark and where empathy needs to lead. Read how colleges are using data and real conversations to keep inclusion real, not theoretical 👉 https://lnkd.in/ebiA5bSp

Before, engagement was a guessing game. Now, Belmont University can see yield forming before deadlines hit. ⚡ With Conversation Intelligence, their team tracks real-time response data, measures sentiment, and identifies who’s most likely to enroll, all while maintaining double-digit reply rates. Precision meets personality...and it’s changing how recruitment teams plan. 👉 Read the story: https://lnkd.in/eMzSTgE5

Ready to make Giving Tuesday 2025 your most successful fundraising moment yet? 🎁 We pulled together 5 essential tips to help advancement teams boost participation, personalize donor outreach, and build real relationships leading into December 2. 👇 Check out our quick takeaways below, or read the full blog for expanded guidance and real-world examples: https://lnkd.in/eFBTABkx

Tomorrow is the big day! I'm thrilled to be presenting alongside Brian Sondey, AVP at Dutchess Community College. We will delve into the power of AI tools to support student advisors and explore the practical steps that can be taken today to prepare for this wave of technology. See you there!

Clear definitions = cleaner ops. In under 90 seconds, our very own Matt Baker explains how Mongoose classifies resolved, responded, and unresolved - so you can coach teams, set SLAs, and stop guessing about next steps. 👀 See the full conversation here: https://lnkd.in/eyKcBYy4 #MongooseProTips