E Source

Thanksgiving is about appreciating what truly matters, and for us, that’s our people. Thank you to every member of our team for bringing your best to work and making a difference! We’re proud to celebrate this season with gratitude for you. What are you grateful for this year? Let us know in the comments!

There's just one week to go until the 2025 North American Water Loss (NAWL) conference!   If you'll be at #NAWL25 next week, we'd love to see you! Be sure to add our sessions to your agenda: 💧 CA Water Loss Compliance: Results and Variability from 9 Years of Validated Water Audits 📆 Wednesday, December 3 at 2:00 p.m. ET 🎤 Madeline E. Gorchels (E Source), Claire Meuter (E Source) 💧 Customer Meter Testing: Insights from MWDOC's Regional Test Database 📆 Wednesday, December 3 at 4:30 p.m. ET 🎤 Kim Manago (E Source), Rachel Davis (Municipal Water District of Orange County) 💧 Success Through Shared Resources and Collaboration: Western Water's Regional Water Loss Management Program 📆 Thursday, December 4 at 10:30 a.m. ET 🎤 Bill Christiansen (E Source) 💧 Leading from Within: Driving Water Conservation through Organizational and Operational Efficiency 📆 Thursday, December 4 at 11:00 a.m. ET 🎤 Tim Marcella (E Source), Thomas Eastman (South Coast Water District) 💧 Addressing Water Loss with District Metered Areas: Insights from a Pilot Project 📆 Thursday, December 4 at 11:30 a.m. ET 🎤 Taylor Lockmann Yorkey (E Source) 💧 Dashboard Analytics for Effective Real Loss Monitoring 📆 Thursday, December 4 at 4:00 p.m. ET 🎤 Claudia Flores (E Source), Shaunie Rasmussen (E Source), Erin Burke (California Water Service) Thank you to American Water Works Association for having us! Plan your week:  https://lnkd.in/enHvu-Ym

The E Source Utility Customer Research Consortium (UCRC) is a panel of utility executives from across the US, whose mission is to find opportunities for improvement and innovation in customer service and care. Last week, UCRC brought its members together for its 21st annual meeting with discussions ranging from AI in customer service to affordability and arrearage management. One of the highlights of the event was honoring Sheila Pressley, CCO of JEA, as part of our UCRC Executive Legacy Series. Sheila, who retired earlier this year, shared some insightful reflections on her remarkable career. Congratulations on your retirement, Sheila! We wish you all the best in your next chapter.

From year 1 to year 25, every milestone matters. We're proud to recognize these team members for their continued impact. Happy E Source-iversary to Julie Alhowik, Rachel Reiss Buckley, Kevin Lohier, and Michael Tulaney!

Last week, the E Source Prepay Energy Working Group came together for two days of in-person networking, presentations of research findings, and knowledge sharing. During a panel discussion led by Salt River Project customer service representatives, attendees got an exclusive look at SRP's prepay program, M-Power. They also brainstormed on goals for next year and how to continue growing prepay as a billing option for customers. A big thank you to our host, SRP, our sponsor, Itineris, and all our participants!

The E Source Utility Ad Awards is the industry’s largest and most comprehensive competition that recognizes creative excellence in utility marketing and communications. We celebrated this year's winners during our Utility Awards Ceremony at E Source Forum 2025. Congratulations to the winning utilities in the following categories: 🤝 Affordability and equity First place: Enbridge Gas Runner-up: Ameren Illinois 🍃 Brand and sustainability First place: Nicor Gas Runner-up: Puget Sound Energy 🔌Energy efficiency and demand response First place: PECO Runner-up: Duke Energy Corporation 🔋Energy generation and renewable energy First place: Enbridge Gas Runner-up: Consumers Energy 🚙 Mobility and EVs First place: Orange and Rockland Utilities, Inc. Runner-up: Alabama Power Company 🦺 Safety, emergencies, and outages First place: Georgia Power Company Runner-up: LG&E and KU Energy LLC 💻 Self-service First place: PSEG Long Island LLC Runner-up: JEA Learn more about the award-winning campaigns: https://lnkd.in/gGNJfvEJ #ESForum2025

Some of our Tennessee-based team recently got into the “turkey” spirit early with lunch and bowling at Pinewood Social in Nashville! 🎳 While there may have been more gutter balls than Butterballs, the team was all smiles celebrating their 2025 achievements. And before you ask—yes, we did just make two (questionable) puns about the Thanksgiving season and bowling. You're welcome.

🐾 👻 We're having a paws-itively spooky Halloween at E Source! 👻🐾 Swipe for a dose of creepy cuteness—because nothing says “Happy Halloween” like a King of Westeros, a Tennessee Volunteer, a Snoopy, a mouse, and a St. Bernard! Is your pet dressing up today? Share your photos in the comments!

We're just one week away from The Behavior, Energy, and Climate Change Conference (BECC)! If you'll be at #BECC2025, we want to see you! Be sure to add our sessions to your agenda: 🔸 Innovative Applications of AI for End Users 📆 Monday, November 3 at 10:15 a.m. PT 🎤 Eileen Hannigan (E Source), Tracy G. M. (Noblis), Jeff Rouser (Franklin Energy) 🔹 Lights On, Barriers Down: Reimagining Utility Access for Vulnerable Communities 📆 Monday, November 3 at 12:45 p.m. PT 🎤 Andie Gemme (E Source) 🔸 Take a Load Off: Best Practices in Load Flexibility Programs 📆 Tuesday, November 4 at 10:15 a.m. PT 🎤 Liz Kelley (E Source) 🔹 Shining a Light on Solar Programs: Lessons Learned from Illinois Solar for All Grassroots Educators 📆 Tuesday, November 4 at 2:15 p.m. PT 🎤 Miriam Stein (E Source) 🔸 Behavioral Platforms that Make Carbon Reduction Count 📆 Tuesday, November 4 at 2:15 p.m. PT 🎤 Lauren Bates (E Source) 🔹 Market Transformation for the Hard to Reach 📆 Wednesday, November 5 at 8:45 a.m. PT 🎤 Anne E. Dougherty (E Source) Don't miss your chance to meet the team during the Poster Reception on Tuesday, November 4, from 5:30 - 7:00 p.m. PT: 📌 Which Customers are Likely to Adopt Heat Pumps, Heat Pump Water Heaters, and Induction Cooktops? 🎤 Angelica Pereira (E Source) 📌 Generative AI as a Utility Marketing Tool in 2025 🎤 Kyle Rodriguez (E Source) Plan your week: https://lnkd.in/eAuDXuve

Every year, we celebrate utilities that create excellent experiences for their customers and provide a supportive and engaging workplace for their employees with the E Source Customer and Employee Experience Awards. This year, Newfoundland Power was our first-place winner of the 2025 Achievement in Employee Experience for its Contact Corner initiative. The utility created Contact Corner specifically for its customer service representatives (CSRs) to provide them with a structured virtual forum with training, updates, and peer interaction, fostering engagement and knowledge-sharing across the eight offices in the utility's service territory. One of our judges said, “I appreciate the intentionality and strategic approach...it gives CSRs the opportunity to connect with one another, have meaningful dialogue, and be equipped and enabled to be more successful in their jobs." Congratulations, Newfoundland Power! 🥳 We also congratulate Pacific Gas and Electric Company, the second-place winner, for its new policy for handling malicious calls in the contact center, allowing CSRs to safely disconnect from verbally abusive calls with the touch of a button. Learn more about Newfoundland Power and PG&E's award-winning projects: https://lnkd.in/gWTispNz #ESForum2025