Build a Unique Customer Community to Scale Engagement
Gainsight Customer Communities gives you everything to drive greater customer engagement, harness product feedback, and enable more customer self-service.
Fueling growth through community across the globe
Community helps identify brand advocates and drives durable growth.
Now it’s easy to turn every customer into a brand ambassador by engaging them with segmented groups, ongoing feedback loops, best practices & knowledge sharing and events.
Branded Community
Easily Customize And Manage Your Own Branded Customer Community
- Match your brand without any coding or development required.
- Drive user journeys through contextual personalization.
- Integrate seamlessly with other common SaaS solutions like Zendesk, Salesforce, Zapier, Slack, Intercom, and Miro.
- Improve cross-functional collaboration with moderation capabilities that are ready for the biggest teams.
- Track content helpfulness, community activity, peer-to-peer engagement, gamification, and feedback through success dashboards.
Self-Service
Enable Self-Service and Peer-to-Peer Support at Scale
- Provide a centralized community destination for all your company and user-generated resources to make it easy for users to find answers and self-serve.
- Integrate your tech stack and leverage federated search to simplify how users discover content from other systems directly in your community.
- Surface your help and community resources directly in your product with our in-app embeddables to provide assistance where your users are already working.
Product updates and feedback
Make Customer-Backed Product Decisions
- Collect product feedback from your users and share it with internal stakeholders, other customers, or tie it into your CRM for deeper insights.
- Encourage your customers to submit and vote on product ideas and provide real-time updates on the status of their ideas.
- Keep customers directly informed of product updates, enhancements, and the roadmap.
Analytics
Align Your Company Around One Single View Of The Customer
- Connect your community data with Gainsight Customer Success for a 360º view of customer health, add community-driven health-scoring and measure your digital engagement strategies.
- Gainsight Product Experiences + Customer Communities gives you a full picture of how customers are using and talking about your product to help understand product usage and trends usage.
- Unlock the full power of Gainsight by combining Customer Success, Product Experiences, Customer Communities, and Customer Education to drive a long-term, durable growth strategy that reduces churn, improves net revenue retention, increases feature adoption, and withstands changes in the market.
We needed a community platform that helped facilitate conversations, educated, and provided outstanding analytics. Luckily, Customer Communities checked all of our boxes!