Resources Library

Ideas to inspire your next big win

A woman peeks through a large blue circle against a black background, her eyes wide with curiosity as she clutches the edge. A graphic starburst and diagonal line design add detail, infusing the scene with a burst of energy that evokes endless resources of imagination.
Illustration of a woman holding a checklist clipboard with checkmarks, a chatbot icon above, and abstract technology-themed background elements—highlighting post-sales programs in the agentic era.
Ebook / Guide
Make Sure Your Post-Sales Programs are Ready for the Agentic Era

AI Agents promise to take on the tedious, repetitive work so your team can focus on the customer interactions that matter most. But that future…

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A 2025 Gartner Magic Quadrant chart displays Customer Success Platforms, positioned by "Ability to Execute" and "Completeness of Vision." The dark blue background features the Gartner logo in the bottom right corner.
Ebook / Guide
Gartner® Magic Quadrant™ for Customer Success Platforms 2025

Gainsight is named a Leader in the Gartner® Magic Quadrant™ for Customer Success Platforms 2025 and positioned highest for Ability to Execute and furthest for…

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A digital report titled "Adopt Intelligent Content Coordination for CX Excellence" is displayed on a blue gradient background, featuring a subtle wavy line and an Intelligent Content Coordination report icon in the upper left corner.
Ebook / Guide
Adopt Intelligent Content Coordination for CX Excellence

By 2027, 40% of organizations will fail to deliver impactful customer experience due to a lack of intelligent content coordination. Don’t be one of them.…

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A blue gradient quadrant chart compares Customer Success Platforms by strength of offerings and strength of strategy. Forrester names Therapy, Counsel, and Clearimpact as leaders; Gainsight, Plural, and Chartnote are strong performers; others are contenders.
Ebook / Guide
Forrester Names Gainsight a Leader in Customer Success Platforms

The role of customer success is no longer just about renewals; it’s about revenue, alignment, and scale. In this Forrester Wave, Gainsight was named a…

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Ebook cover titled "The Agentic Blueprint: How Modern CS Teams Can Scale With AI Agents" features an illustrated network of user icons and connected nodes, highlighting agentic strategies for retention. Gainsight logo at the bottom left.
Ebook / Guide
The Future of Retention Is Agentic

Customer Success is shifting. Everyone gets why AI Agents matter. The real gap is how to deploy them, and whether your org is ready to…

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Ebook cover titled "Scaling on the Fly Using Digital Strategies: A Digital Customer Success Playbook" with photos of authors Kate Seale and Jen Browning Peters. Gainsight logo is at the bottom left, highlighting the Customer Success Journey on a blue background.
Ebook / Guide
From Scrappy to Scalable: Inside TrustRadius’ Digital Customer Success Journey

TrustRadius didn’t have time to wait for more headcount. Their CS team was supporting thousands of accounts with just a few people, and growth wasn’t…

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A smiling woman wearing glasses and wireless earbuds holds a smartphone. Text reads: "Gainsight EBOOK. Re-Architecting Digital Experience Teams: Skills, Structure & Strategy." Light blue background highlights the focus on digital teams and strategy.
Ebook / Guide
Re-Architecting Digital Experience Teams: Skills, Structure & Strategy

If you work in Customer Education, Community, Product Education, or Digital CS, you already know: org charts are messy, titles don’t match responsibilities, and everyone…

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A promotional banner for the ebook “Singular’s Scalable Customer Retention Strategy Using AI.” It showcases a man in a white shirt and blue jacket, highlighting Singular, Gainsight, and AI-Powered Customer Intelligence.
Ebook / Guide
How Singular Scaled Retention with AI-Powered Customer Intelligence

Singular didn’t wait for perfect data or a bigger team to tackle retention head on. They found a way to act faster and with more…

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A blonde woman in glasses and a beige suit sits holding a smartphone. On the left, a digital assistant interface greets "Hi Jane!" and lists tasks like Net Revenue Retention, next best actions, and meetings. A speech bubble reads, "Can you show me which accounts are high priority?.
Datasheet
Taking CS Into the Agentic Future: A Decade of Evolution

Explore how AI and Agentic systems are reshaping the way leading companies drive growth and serve their customers.

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A blue and purple abstract graphic shows icons orbiting central toggle buttons with user and star symbols, connected by circular lines, highlighting Agentic AI’s role on a dark gradient background.
Datasheet
Redefining the Role of the CSM in the Age of Agentic AI

What to automate, what to own—and how to scale customer success without sacrificing relationships.

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A man in a tan blazer smiles while looking at his phone. Surrounding him are graphics showing portfolio summary stats—including 132 companies, $146.17M revenue growth, and a CSAT score of 95.69—powered by advanced CRM tools.
Datasheet
CSP + CRM: The Ultimate Revenue Growth Engine

Broken Collaboration: Shared tool, separate workflows—handoffs and coordination still break down. Opportunity Cost: Limits your ability to scale CS and grow existing accounts.

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A Staircase ROI Calculator interface with input fields for retention rate, account contract value, and number of accounts sits next to a thoughtful man looking to the side against a dark background.
Calculator
Staircase ROI Calculator

Traditional programs miss critical warning signs, leaving you blindsided by churn. But what does that really mean for you? Use our calculator to see how…

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A smiling woman with blonde hair wearing a blue patterned top is in front of a blue background with "EBOOK," an open book icon, and the phrase "AI for revenue growth" in the top left corner.
Ebook / Guide
A CRO’s AI Guide To Converting Customer Success Into Revenue Growth

Growth for B2B businesses is getting harder, and new logo acquisition alone just doesn’t cut it anymore. Even Gainsight has had to make the shift.…

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A smiling woman in an orange blazer uses a laptop. The blue background features icons of a report, a person with a badge, and the word "REPORT," highlighting how Customer Success is transforming revenue processes.
Ebook / Guide
Customer Success Must Play A Pivotal Role In Transforming Revenue Processes

B2B companies struggle to achieve predictable growth when they neglect customer goals and fail to help customers realize the value marketing and sales has promised.…

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A woman and a man work together at a desk with a laptop. Text reads: "The CE Pro Playbook: 7 Must-Have Plays to Pivot from Cost-Center to Revenue-Driver. Onboarding and customer education that drives growth. Skilljar by Gainsight.
Ebook / Guide
7 Must-Have Plays for Customer Education That Drives Growth—Not Just Onboarding

You’ve moved past “nice-to-have” training. You know customer education touches everything—onboarding, retention, upsell, product adoption, and beyond. This playbook shows you how to make that…

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Smiling woman with curly hair wears a sleeveless olive top and necklace, standing in front of a light blue background featuring "EBOOK" and an open book icon—highlighting insights for Chief Revenue Officers from the New Growth Playbook.
Ebook / Guide
The New Growth Playbook for Chief Revenue Officers

Revenue leaders are facing a strategic inflection point. Customer acquisition alone can’t sustain growth, and CROs are rethinking the role Customer Success plays in protecting,…

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A person in glasses and an orange sweater stands outdoors, smiling. Next to them, a digital interface outlines the journey of migrating from Khoros, with messages like "Welcome to our community" and "Ask a Question," surrounded by icons and a list of members against a dark blue backdrop.
Ebook / Guide
Tips to Prepare For A Community Migration

If you’re facing a migration decision with Khoros, you’re not alone—and you don’t have to figure it out on your own. We’ve helped countless enterprise…

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Image of a smiling person with short hair, wearing a suit jacket and shirt, centered in a blue circle on a light blue background. The word "EBOOK" and a book icon are in the top left corner. A thin, curved line decorates the background, subtly suggesting AI innovation in customer retention.
Ebook / Guide
How Gainsight’s CCO Uses AI to Stay Ahead on Customer Retention

Customer expectations are higher than ever, and staying ahead requires more than just intuition. It takes intelligent insights, proactive action, and the ability to anticipate…

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A person with short dark hair and a beard, wearing a green shirt, is smiling while looking at an AI tool displayed on their tablet. Seated in a bright room with a sloped ceiling, they appear engaged and thoughtful. The light blue background adds to the room's inviting atmosphere.
Ebook / Guide
AI Tool Solution Buying Checklist

Finding the right AI-driven Customer Intelligence tool can feel overwhelming, but it doesn’t have to be. Our Customer Intelligence Tool Buying Checklist breaks down the…

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A woman in a green blazer smiles. On the left, a dashboard showcases the CS Index Report with a churn score of 26, highlighting key trends including a 30% downward trajectory and 7 highly engaged customers generating $21,763 in revenue. The portfolio summary displays company data below.
Datasheet
CS Index Report: 4 Key Trends In Europe
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Smiling man in a purple suit with a chart on preventing churn shows customer health metrics: a churn score of 26 with decreasing trend and 7 highly engaged customers boosting revenue. Below, icons highlight "10K+ Customers Monitored," offering an executive guide to success.
Ebook / Guide
An Executive’s Guide to Preventing Churn

For Gainsight’s CEO, eliminating churn isn’t just a strategy—it’s a daily practice powered by AI. This executive guide reveals how Staircase AI by Gainsight delivers…

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A man and woman smile while looking at a tablet, set against a dark blue background with concentric circles. "REPORT" and "Customer Success Index 2024" are displayed in the top left corner, highlighting their focus on customer success strategies.
Benchmark
The Customer Success Index 2024

We surveyed customer success professionals from 175 companies to explore their current use of generative AI, future plans, and perceptions of the greatest opportunities and…

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Dark blue background with the text "Gainsight: The Customer Success Index 2024, Coming of Age" in white and blue letters.
Research & Reports
The 2024 Customer Success Index: Coming of Age

As the post-Covid economic forecast stabilized, Customer Success emerged not just as a critical function but as a central growth engine for businesses across sectors.…

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Cover of FeverBee's 2024 Buzz Report, titled "Evaluating the Top Enterprise Community Platforms," featuring a digital art display with illuminated geometric shapes on a dark background.
Research & Reports
FeverBee’s Buzz Report – Evaluating The Top Six Community Platforms

Choosing the right community platform is a critical decision for any organization building or enhancing a community. To help you make an informed choice, Gainsight…

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A man with glasses and a beard smiles while holding a tablet, pointing at it. The colorful gradient background frames a speech bubble that says, "Can you tell me the top account risks needing exec attention?" Another bubble replies, "Of course! With AI insights from CSM!
Ebook / Guide
From Basics to Brilliance: Learn to Master AI as a CSM

Don’t just ride the AI wave—own it! This comprehensive eBook cuts straight to the chase, turning everyday CSMs into AI-powered superheroes. AI will move you…

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This image shows a twisted staircase illustration with bright blue and pink gradients set against a purple background.
Ebook / Guide
10 Ways Staircase AI Will Land Your Next Deal

This step-by-step guide helps you uncover new revenue opportunities quickly, with AI-powered insights that cut through the noise.

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A Gartner Magic Quadrant chart from August 2024 showcases Customer Success Platforms categorized into Leaders, Challengers, Visionaries, and Niche Players. Notable companies like Gainsight, Totango, OneWelcome, Portnox, ClientSuccess, Vendict, and Custify are featured prominently.
Research & Reports
Gartner® Magic Quadrant for Customer Success Platforms

Gainsight is named a Leader in the Gartner® Magic Quadrant for Customer Success Platforms. Gainsight was positioned highest for Ability to Execute and furthest for…

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The CFO Guide to Churn in 2024 Report
Research & Reports
The CFO Guide to Churn in 2024

Churn prevention doesn’t just stop fund leakage, but also contributes to increasing customer loyalty and account expansion. By analyzing real data from thousands of B2B…

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Get The Inside Track On Effective Customer Expansion thumbnail
Benchmark
Get The Inside Track On Effective Customer Expansion

Stop letting revenue slip through the cracks. The real gold? It’s already in your customer base. The State of Customer Expansion reveals the secrets of…

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How To Turn Healthy Customers Into Proactive Advocates thumbnail
Ebook / Guide
How To Turn Healthy Customers Into Proactive Advocates

Customer Advocacy has proven to be a powerful way to drive growth. But, if you’re starting your advocacy program from scratch, what should be your…

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A bearded man in glasses smiles and flexes his arms against a colorful, abstract backdrop. The text reads: "Empowering customers to seize success" and "Scaling customer success through digital self-service strategies.
Ebook / Guide
Empowering Customers To Take Success Into Their Own Hands

Your Guide to Scaling Customer Success Through Digital Self-Service Strategies Is your team stuck on repeat and putting out the same old fires? It’s time…

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A man in a black t-shirt smiles while looking through binoculars, much like exploring self-serve solutions, against a colorful gradient background.
Datasheet
8 Signs It’s Time for Self-Serve Solutions

It’s time to let self-service do what it does best—handle the basics while you tackle the big stuff. Scale faster, free your team from the…

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A woman with blonde hair and glasses holds a tablet, smiling confidently. She's in front of a gradient background with circular graphics depicting business icons like a graph, handshake, and gears. "EBOOK" and "Grow with our Customer Success Platform" appear at the top left.
Ebook / Guide
Buyer’s Guide: Select A Customer Success Platform To Grow With

Don’t risk your customer success strategy on technology that can’t scale with you. This Buyer’s Guide cuts through the noise and gives you the straight…

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Sink Surprise Churn & Win Big in the Staircase Revenue Hunt thumbnail
Ebook / Guide
Sink Surprise Churn & Win Big in the Staircase Revenue Hunt

It’s time to level up your game—because during Dreamforce, Gainsight is turning San Francisco into a real-life treasure hunt. With Staircase AI, you’ll never get…

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A smiling man holding a laptop is centered on a pink and orange background with colorful circles. Two smaller circles show people smiling. Text reads: "Gainsight The State of Community 2024 – exploring community in customer success.
Research & Reports
The State of Community in Customer Success Report

A community can be a cornerstone of modern customer success strategy. From Fortune 100 companies to emerging startups, customer communities are reshaping how companies engage…

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A man in glasses smiles at the center with two inset circles: one shows a surprised woman with curly hair, and the other depicts a cheerful man with a beard. A circular line connects the images against a blue and pink background.
Benchmark
The State of Community in Customer Success 2024

We surveyed customer success professionals from 175 companies to explore their current use of generative AI, future plans, and perceptions of the greatest opportunities and…

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