Blog

Customer-centric strategies to drive growth

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Blog Post • November 25, 2025
Supporting Our Customers and Community: An Update on the Recent Security Advisory Related to Gainsight

At Gainsight, everything we do starts with people—our customers, our teammates, and the shared values that connect us all. Gainsight has always been deeply committed…

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Blog Post • November 13, 2025
Inside Cloudbeds’ AI Transformation: How to Redesign Your CS Org for What Comes Next

If your Customer Success (CS) team feels stretched thin, you’re not alone. Many CS leaders are being asked to do more with less, often buried…

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A speaker stands on stage at Pulse Europe 2025, in front of a large screen displaying a graph and the message, “Treat every customer like your best,” setting the tone for Retention as a Service. The audience watches intently in a dark auditorium.
Blog Post • November 12, 2025
Pulse Europe 2025 Day One Recap: Building the Future of Retention as a Service

🌈 Today was one fine day in the Emerald Isle. Pulse Europe 2025 is underway in Dublin and the Day One energy was nothing short…

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Blog Post • November 6, 2025
How to Navigate AI Adoption: A Four-Phase Framework for Revenue Teams

On a recent episode of [Un]Churned, Gainsight’s podcast about Customer Success, revenue operations, and emerging technology, host Josh Schachter sat down with Mark Roberge to…

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Blog Post • November 5, 2025
What We Owe Each Other in the Age of AI

There’s a question that should guide every AI decision today. It’s not about model accuracy, deployment speed, or any of the technical metrics. It’s simpler…

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Blog Post • November 4, 2025
Announcing the 2025 Pulse Europe GameChangers Who Have Changed the Game ‘For Good’

Set against a Wicked-themed backdrop, this year we celebrate the following 2025 Pulse Europe GameChangers who have changed the game for the better and raised…

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Blog Post • October 31, 2025
Introducing Moderation AI Agent: Powering Scalable, Inclusive Customer Communities

Gainsight is all-in on AI, and it’s transforming how we think about Customer Communities (CC). Our new Moderation AI Agent in Gainsight CC and other…

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Blog Post • October 29, 2025
How AI Agents and Unified Platforms Are Transforming Revenue Growth

Let’s talk about the elephant in every Customer Success (CS) Zoom room: 100% of leaders in the function are now tied to revenue. Not “sort…

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Blog Post • October 27, 2025
What I Heard at Our CxO Summit: Pragmatism Is Back

Gainsight’s CxO Summit is a rare forum where Chief Customer Officers (CCOs) and Chief Experience Officers (CXOs) drop the slides and speak plainly about what’s…

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Blog Post • October 27, 2025
Community Gamification: A Step-by-Step Implementation Guide

Most online communities are quieter than you’d expect—until the right spark brings everyone to life. What if you could turn everyday actions into a game,…

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Blog Post • October 20, 2025
Pulse Europe 2025: Where the End-to-End Customer Journey Comes Alive

Customer Success (CS) doesn’t stop when the deal closes and neither does Pulse. This year, we’re bringing the entire post-sales journey to center stage at…

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Blog Post • October 13, 2025
What Gainsight and Xactly’s CROs Had to Say About Owning Customer Success

Since the first Chief Revenue Officers (CROs) started to emerge in the early 2000s as companies brought together revenue functions, the job description centered almost…

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Blog Post • October 3, 2025
From Vibe Coding to Production: How We Built a Gamified Podcast Promotion App

Last Friday night, I had one of those ideas that hits right before you should probably go to bed: what if we turned [Un]Churned podcast…

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Blog Post • September 26, 2025
How Disqo’s AI Hackathon Transformed the Company’s Culture and Results 

If you’re searching for the number-one podcast for actionable insights into customer retention, look no further than Gainsight’s [Un]Churned. Hosted by Josh Schachter, SVP and…

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Blog Post • September 24, 2025
Become an AI Leader at Gainsight’s Agentic Connect

Coming to a city near you! Gainsight’s latest event series, Agentic Connect, teaches participants how to apply agentic workflows to Customer Success (CS), while connecting…

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Blog Post • September 19, 2025
How LeeRon Yahalomi Scaled CS at Aligned With the Power of Agentic AI

If you’re not already tuning in to [Un]Churned, the number-one podcast for insights on customer retention and success, hosted by Josh Schachter, SVP and GM…

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Blog Post • September 17, 2025
How to Build a Successful Super User Program (2025 Edition)

Every community leader I know has been here: you launch a new space, excitement builds, and soon a few standout members rise to the top.…

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Blog Post • September 12, 2025
[Un]Churned Podcast Spotlights How to Truly Make AI Your Superpowered Sidekick at Work

Are you tuned into [Un]Churned, the number-one podcast for all things customer retention and success? If not, what are you waiting for—run, don’t walk to…

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Blog Post • September 12, 2025
B2B Community Strategies and Examples That Drive Engagement

It only takes one great conversation to change the way you see your work. If you have ever found unexpected answers or support from someone…

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Blog Post • September 12, 2025
How Zero-Click Search Is Changing Community

Every time the internet shifts, communities are forced to ask: does this change make us less relevant, or more? Zero-click search and the rise of…

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Blog Post • September 11, 2025
How to Put the Promise of AI Agents in Reach

AI agents don’t replace your strategy. They bring it to life—but only if you’re ready to guide them. That’s a truth most teams know in…

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Blog Post • September 9, 2025
4 Customer Success Pitfalls That Prevent Revenue Growth

Customer success (CS) teams have the potential to be key revenue drivers for businesses, but common missteps often hold them back. As Gainsight’s Chief Revenue…

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Blog Post • September 5, 2025
[Un]Churned Podcast Tackles How to Transform Customer Experience at Scale

[Un]Churned has earned its reputation as the go-to destination for all things customer retention and success. Hosted by Josh Schachter, SVP and GM of Atlas…

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Blog Post • September 4, 2025
Customer Agents: AI for Scaling Customer Engagement

Customer Success (CS) teams today face challenges in managing large volumes of data, identifying risks, and ensuring customers are successful with the product or service.…

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Blog Post • September 4, 2025
Customer Onboarding Template: Proven Resources for Success

Winning a new customer is only the beginning of the journey. How you welcome and guide them can make or break the customer journey and…

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Blog Post • September 1, 2025
Customer Success Metrics: What to Track in 2026

Ever notice how the smallest signals from your customers can predict the biggest changes in your business? If you’re not paying attention to the right…

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Blog Post • August 29, 2025
Evolving Customer Success for Revenue Growth

For SaaS companies, survival and growth hinge on a simple but powerful truth: 75% of revenue, on average, comes from expansions and renewals, according to…

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Blog Post • August 19, 2025
Digital CS Enters a New Paradigm, Driven by Agentic AI

Let’s face it: Digital Customer Success (Digital CS) has become table stakes for any organization looking to scale their CS function, while ensuring all customers…

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Blog Post • August 15, 2025
Deploying Team Agents for Customer Success

Customer Success (CS) teams face the ongoing challenge of managing vast amounts of data and identifying risks before they escalate into customer churn. However, customers…

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Blog Post • August 8, 2025
Agentic AI and Customer Success: Redefining the Journey

In the land of customer success (CS), it often feels like we’re navigating through a world as complex and enchanting as Oz itself. For those…

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Blog Post • August 5, 2025
Why Customer Success Is Critical to Revenue Growth in 2025 and Beyond

The SaaS industry is undergoing a profound transformation. While new customer acquisition has long been the centerpiece of growth strategies, the rising cost of acquisition…

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Blog Post • July 31, 2025
When Digital Customer Success Needs a Scale Motion

When your Customer Success team starts feeling like Bill Murray in Groundhog Day—reliving the same onboarding questions, delivering the same training sessions, and answering the…

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Blog Post • July 28, 2025
The Messy, Magical Work of Community Groups

I’ve seen a lot of community teams spin up groups with the best of intentions … and then watch them quietly fizzle out. And yet,…

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Gainsight acquires UpdateAI, as shown by the brands' logos and text on a blue gradient background, highlighting their commitment to AI agents for customer success.
Blog Post • July 21, 2025
Gainsight Acquires UpdateAI: Accelerating the Age of Atlas Agents

At Gainsight, we believe the next era of enterprise software will be defined by agentic AI — systems that don’t wait for a prompt, but…

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Blog Post • July 17, 2025
Gainsight Leadership Lays Out the Path to Agentic Scale

AI is fundamentally reshaping how customer-facing teams operate, and nowhere is this transformation more evident than in customer success (CS). During Gainsight’s recent webinar, Reaching…

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Blog Post • July 15, 2025
Customer Onboarding: Best Practices and Actionable Tips

Few moments in the customer journey carry as much weight as those first days after the sale. What you do next: how you welcome, support,…

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