The DDC Group

What’s next for smart energy? → Let’s talk at Future of Utilities Smart Energy. Book a meeting with our team: 🔗https://hubs.ly/Q03W6btc0 On 1-2 December in London, industry leaders are coming together to explore how smart grids, digitalization, and data-driven strategies are shaping the future of utilities. The DDC Group’s Jade Rogers, Head of Sales, Energy & Utilities, EMEA, and Kerrie Markou, Global Head of Marketing, Energy & Utilities, Retail, Automotive, and Diversified, will be on-site to share insights on leveraging automation and connected systems to deliver efficiency and innovation. As expert platform integrators, The DDC Group helps utilities providers unlock the full potential of smart energy by connecting systems and data. Ensuring transformation delivers measurable impact. 📍 December 1–2, 2025 | Convene 133 Houndsditch, London #FoUSmartEnergy25

How do you turn manual processes into a data-driven model in record time? Our 5-week transformation focused on: ✅ Workflow Optimization ✅ Structured Governance ✅ Data Insights ✅ Digital Enablement Roadmap The result? Immediate value and scalable growth. 🔗https://hubs.ly/Q03W5M-d0 #BPM #DigitalTransformation #Fintech #SuccessStory #BusinessStrategy #Efficiency #TheDDCGroup

Today, we’re grateful for the clients and partners who trust us, the global teams who power our success, and the communities that inspire our work. Your support and collaboration drive everything we do. Wishing everyone a warm and meaningful Thanksgiving filled with appreciation and connection. Thank you for being part of our journey. #Thanksgiving #Gratitude #TheDDCGroup #TeamDDC

Congratulations to DDC clients, partners, and all those recognized at the European Contact Centre & Customer Service Awards (ECCCSA) 2025. It is our privilege to be a part of your winning formula. Your dedication to serving your customers is what drives the value of the Customer Experience forward – and inspires us to keep innovating in service of your goals. #ecccsa

A 3-month project completed in 5 weeks. Real-time dashboards, structured governance, and $7.8M recovered. This is efficiency, redefined.➡️ https://hubs.ly/Q03TtKgl0 #Finance #BPO #Transformation #TheDDCGroup

“The DDC Group’s governance, speed, and partnership approach delivered immediate value.” – Client feedback. With real-time dashboards and weekly calibration sessions, we built transparency and control—recovering $7.8M and setting a new benchmark for success. 🔗 https://hubs.ly/Q03TtJty0 #ClientSuccess #CaseStudy #FinanceLeaders #AccountsReceivable #BPO

As regulations evolve, energy leaders are weaving compliance into their operating fabric. The result: greater stability, measurable efficiency, and long-term credibility. Explore the real-world gains from compliance-driven design.. 🔗Link in the comments for the full article

Connect with DDC's Christopher Reed at the Institute for Credentialing Excellence EXG2025 → https://hubs.ly/Q03TL8bw0 Credentialing programs are under more pressure than ever—higher expectations, complex operations, and growing demand for efficiency and accuracy. At The DDC Group, we help leaders streamline operations, scale workflows, and delivering frictionless experiences for candidates and members—without adding complexity to your team. Let’s explore smarter strategies to future-proof your credentialing programs. #EXG2025 Institute for Credentialing Excellence

Quick decisions win peak season. Cast your vote in the poll and explore how data turns chaos into control. ⬇️ The most agile brands use real-time data and AI to forecast demand, optimize routing, and prevent bottlenecks — just like Amazon, delivering every 2 minutes in 2024 with 96% on-time performance. 🔗 Read the full BPI post — link in comments

At The DDC Group, we are committed to creating lasting positive changes for communities worldwide. Through our DDC Cares initiative, we have been busy creating exciting opportunities for our UK teams to get involved with fundraising to support local and national charities. In honor of Breast Cancer Awareness Month, we celebrated Halloween at our UK Head Office, successfully raising £250 for Bassetlaw Hospice. Last week, our contact center teams came together to support BBC Children in Need, raising £400. How did we do it? We rolled up our sleeves and busily pulled together bake sales, raffles and set up fun challenges for our employees to take on! Big thanks to our teams, see what we got up to ⬇️