When customers use Google Search or Maps to connect with your business for various requests, Google might contact your business on their behalf through an automated phone call to complete the request. Businesses and customers can use this feature at no charge. When you share info related to customer requests, this can encourage customers to visit your business and buy your products and services.
Available customer actions
- Book appointments: Customers can ask Google to book appointments with specific details like preferred time, service type, and party size. After Google confirms the details, it calls your business to book the appointment.
- If available, Google can book through an online booking partner or by calling your business directly with an automated call. Learn how to set up bookings through a provider.
- Check restaurant wait times: Customers can use Google to check the wait time for a table at a restaurant. Google might call your business to get this info and then share it with the customer.
- Confirm price and availability of services and products: Customers can ask Google to confirm the pricing and availability of services and in-store products from nearby local businesses. Google might call your business to confirm these details. If you share this info with Google, the customer receives an email or SMS text that includes your business's product details or service quote.
- If you've already shared your in-store product details via Google Merchant Center, Google will use that information and will not call your business to ask about inventory. Learn how to manage products in Merchant Center.
Feature availability
Important:
- The calls are monitored and recorded for quality assurance.
- This feature is currently available for select regions and languages and may not be available for all users.
Appointment bookings, checking restaurant wait times, and confirming product and service details with Google automated calls are currently available only in the United States, except in these states:
- Indiana
- Louisiana
- Minnesota
- Montana
- Nebraska
Google is committed to minimizing disruption to your business. When Google calls for these purposes, it limits the number of calls for the same info and avoids calling during late night or early morning hours. Google will only call you when:
- A customer wants to book an appointment.
- A customer wants to check the restaurant wait time.
- A customer wants to confirm the price and availability of your products or services.
- It needs to check your business hours.
- It needs to check the status of in-demand inventory.
Tip: Google might also call or text your business to confirm the accuracy of your Business Profile details like operating hours and in-store inventory. Learn more about automated calls and texts from Google to confirm business info.
How to opt out
To help keep business info up-to-date, Google offers this feature at no charge. Learn how Google manages any personal information it collects.
If you don’t want your business to receive automated calls from Google, you can tell us over the phone or change your Business Profile settings.
To report a problem with automated calls, fill out this form.
Tell us over the phoneWhen you get a phone call from Google, you can tell us that you don't want to receive any more calls. For example, you can say:
- "Please remove my business from your list."
- "Please stop calling my business."
- Go to your Business Profile.
- If you haven't verified your business, you must do so in order to opt out. Learn how to verify your business.
- Select More
Business Profile settings
- Under “Google automated calls and text messages,” you can turn these features on or off:
- Bookings and inquiries from customers
- Keep your profile up to date
- Post to your profile on your behalf
Important: After opting out, you may still occasionally get manual calls from Google to confirm your business information. Learn how to protect against fraudulent calls.
