Vitaly Friedman’s Post

💝 Designing For Mental Health, with key takeaways, practical guides, design patterns and resources to design mental health products that work for people ↓ ✅ People should make informed choices about the support they receive. ✅ People need clarity on the process and boundaries of delivery. ✅ Services must quickly adapt in response to changing situations. ✅ People should feel trust in safely engaging and expressing themselves. ✅ People highly value face-to-face emotional support. Key design patterns: ✅ Provide routes to anonymity and ways out. ✅ Fear of failure blocks people; help them overcome it. ✅ Only ask the user to tell you their story once. ✅ Always provide a range of channels to communicate. ✅ Manage expectations and display hours of service. ✅ Be clear as to where your support begins and ends. ✅ Provide users with a way to quickly exit/hide visible content. ✅ Tell people how you will use their information. ✅ Enable access to help from a real person if possible. Talking about mental health can be awkward and embarrassing, but it really shouldn’t be. We need to talk about mental health more openly, encourage self-care and design resources and products that support people seeking for help. And as they do, we need to show respect, understanding and unconditional support. No one can do everything. Everybody struggles. Everybody feels like an impostor. But there are thousands of wonderful people willing to help day and night. Encourage self-care and self-respect. Nobody should feel alone. Useful resources: Design Patterns for Mental Health https://lnkd.in/eb6gyBM7 Plain Language Guidelines https://lnkd.in/eV2sxSyJ Inclusive Language: Words to Use and Avoid https://lnkd.in/eJ_8shEA Designing Experiences To Improve Mental Health, by Marli Mesibov https://lnkd.in/ezGK9vRe Designing Interfaces For Mental Health, by Grace Yang https://lnkd.in/ephsUSgF Designing for Mental Health, by Nevilson Christian https://lnkd.in/e_CgEYeJ Fire Drills: Communications Strategy in a Crisis, by Mandy Brown https://lnkd.in/e2d_MqEg Mental Health: Let's Talk About It, by Chris Murphy https://lnkd.in/eGQjqh75 You Are Not A Machine. You Are Not Alone. by Paul Boag https://lnkd.in/eBRXYhQm The 2023 Self-Care Playbook for UX Researchers (and Designers), by Lizzy Burnam 🐞 https://lnkd.in/ez3fvExz #ux #design #designpatterns