TP

Thanks to our employees from all over the world, we truly made a positive impact on #WorldCleanupDay! Learn how our teams in the Dominican Republic, Colombia, Peru, Mexico, Morocco, and Brazil reinforced their commitment towards a greener and better planet through initiatives that truly made a difference. Read all about the initiatives by reading our blog: https://lnkd.in/gftSFPjU #TPCares #COTP

This is a story about clarity, speed, and trust in the automotive industry. Through TP’s AI-powered analytics, this global automotive leader turned customer conversations into clarity - and outcomes: 🚗 46% NPS growth ⭐ 14% higher C-SAT 🎯 25× QA monitoring coverage 🗣️ 90% speech-to-text accuracy 📈 5% boost in success rate Read the full story to see how performance follows when data meets empathy: https://lnkd.in/gbwi3a6y #TPAIinAction

There is a hidden cost crisis in AI that companies might be missing. In Episode 2 of TP.ai Talks, Danny Kuivenhoven, TP's Chief Technology Officer for EMEA and APAC, reveals a looming challenge: companies are consuming AI tokens at scale without proper financial oversight. While experimentation mode ignores costs, Gartner predicts that by 2028, 50% of businesses will scale down AI consumption because spending spirals out of control. The solution? FinOps as a core layer of your AI strategy, tracking not just the revenue and benefits but the true cost of every token consumed. Without it, AI investments become a budget liability instead of a competitive advantage. Want to learn how to solve it? Watch the full episode of episode 2 of TP.ai Talks here: https://lnkd.in/deQz8NjG

Thanksgiving is a time to give thanks. No matter what language you speak, we would like to say thank you! What are you thankful for this season? Share it with us in the comments section. Happy Thanksgiving! #Proud2beTP

In this episode, Nancy Hungerford debates with the guests about the operational integration of AI in CX. The panel addresses how simulation, real-time prompts, and predictive analytics can support human agents, improve outcomes, and maintain a balance between automation and empathy. They explore: 💡 Using AI to offload routine tasks  🔍 Leveraging real-time prompts to guide communication 🧠 Strengthening emotional intelligence as a core skill ⚖️ Balancing automation with human accountability This conversation is part of TP’s AI Think Tank series, where global experts unpack the future of AI + EI in customer service. Join us!

TP won seven awards at the 2025 European Contact Centre & Customer Service Awards (ECCCSA), the longest-running and most prestigious awards in the European contact center and customer service industry.   These awards recognize organizations that lead the way in delivering exceptional service, driving innovation, creating outstanding customer experiences, and facilitating people-centric initiatives.   Learn about all recognitions and discover what makes us an ECCCSA winner:  https://lnkd.in/dKrjFafq

Companies are drowning in AI point solutions: chatbots that don't talk to automation tools, front-office systems disconnected from back-office processes, and mounting costs with no clear ROI. The result? Fragmented customer journeys, implementation delays, and AI investments that fail to scale. In Episode 2 of TP.ai Talks, Danny Kuivenhoven, TP's Chief Technology Officer for EMEA and APAC, reveals how the TP.ai FAB framework solves the orchestration challenge. With Erin B., VP of Marketing at TP, he explores: ✅ TP.ai FAB layers ✅ Verticalized blueprints ✅ Orchestrated outcomes ✅ The AI + Human balance ✅ Real results for companies and employees Discover how to move from scattered AI experiments to a cohesive platform that delivers measurable business outcomes across your entire operation.  Join us on November 25th at 11AM EST to master AI orchestration. Save your spot!

Every email, every text, every smart prompt. AI is already influencing the way we express ourselves. But as machines learn to recognize emotions and even suggest responses, where’s the fine line between support and persuasion? 👉 Watch and explore Think Tank insights: https://lnkd.in/grmkCAkT #TPThinkTank #AIandEI #CustomerExperience

Violence against women and girls is a human rights violation that affects millions worldwide. November 25 is the International Day for the Elimination of Violence Against Women. It is a global call to raise our voices and take action. Read more in our blog to learn how TP Women is supporting the fight against violence. https://lnkd.in/gAwGWmcV

If a retail company could deploy any AI solution, which challenge should be tackled first? ▪️ Reduce journey friction ▪️ Reduce cart drop-offs ▪️ Protect brand reputation ▪️ Preventing fraudulent acts Download the whitepaper to learn how leading retailers are solving each one of them with AI solutions: https://lnkd.in/gpMzgUvU