I recently utilized the World of Hyatt app to book accommodations for my trip to Virginia Beach, and I must say, the experience was incredibly smooth and convenient. The app's user-friendly interface made it easy to browse available properties, compare amenities, and make a reservation with just a few taps.Booking a hotel through the World of Hyatt app was a breeze, and I appreciated the seamless process that allowed me to secure my accommodations in just a few minutes. The app provided detailed information about the hotel, room options, and pricing, making it simple to find the perfect place to stay for my trip.While I was impressed with the ease of booking through the app, I was disappointed that my World of Hyatt card did not arrive in time to book this particular trip. I had been looking forward to taking advantage of the card's benefits and rewards, but hopefully it will arrive before I depart. Despite this setback, my overall experience with the World of Hyatt app was positive. The convenience and efficiency of booking accommodations through the app made the process stress-free and enjoyable. I look forward to utilizing the app for future travel plans and hopefully being able to fully enjoy the benefits of my World of Hyatt membership on my next adventure.

I was excited to become a Globalist and eager to leverage the awards I had earned. However, when I started receiving Category 1 to 7 awards, I noticed they were nearing expiration while I was unable to book reservations at my preferred hotels. The majority of these hotels were not accepting award bookings, and customer service was unable to assist.It seems that each hotel manages its policies independently, with no central regulation to ensure loyalty program members can fully utilize their benefits. Additionally, hotels do not have clear categories, nor do they always appear on the map when searching by state, country, or region. Hyatt Concierge offers the same level of assistance as emailing customer support, where each response comes from a different representative, leading to inconsistency.My friends who introduced me to Hyatt have already left for Marriott due to better customer service, a wider range of hotels in various locations, and more flexibility. Hyatt’s growth is slow, especially in certain countries, and its customer support is lacking. The app’s filters and search functions are ineffective, making it difficult to find options. Ultimately, while earning awards is possible, utilizing them is challenging due to restrictive policies.

I became a World of Hyatt member in 2016. I’ve used this app since then, and I love it. It’s easy to book travel, see my reservation stays, redeem points and my free night awards. It’s very intuitive to use. It makes it easy to begin either a chat session with Hyatt reservation people, or just call them. It’s easy to check-in or check-out or use a mobile key for hotels with that feature. It’s easy to see my loyalty points account balance, and fund the new points I got for spending on the Hyatt credit card. It’s easy to see my progress to become a Globalist (highest loyalty tier) for another year. And they keep improving the app, too! I sound like I work for Hyatt but I’m just a happy customer.

Overall the app is well done, organized and easy to use. There are just a few issues that need to be fixed to improve the user’s experience. First, some hotel have age restrictions as to what is considered a child and an adult. This information could be easily added to the hotel description. This would allow to make a reservation on the app and not be surprised when arriving at the hotel with additional charges. For example, if 12 years and older is considered adult, put it in the description. Second, the app seems to not allow you to select an age for your child as it is stuck on 1. Third, it would be lovely if you would fix the favorite option on the app. As of now, one can put hearts (make a hotel a favorite) but it will not be added to your list of favorites.