I love this app for grocery deliveries and pick up. It’s super convenient for my busy family. Selecting items for a delivery is pretty streamlined and chatting with your shopper is easy and convenient and helps to ensure good replacements when products are out of stock. I’ve also had great experiences with support when I have had an issue with my order (item accidentally not delivered or is spoiled). Unfortunately, after the latest 3.42.2 update, functionality for changing the shopper tip (I like to do this to reward extra effort) has disappeared. When tapping the Change Tip button, a new screen appears indicating that the app needs to be updated despite being on the latest version. You can work around this by logging in on a web browser on your computer but it’s kind of a bummer to have to do that. Hoping the next update resolves this. Other than that, I have no complaints. Overall wonderful app.

The old saying goes. If it ain’t broke don’t fix it. Why would you change the ability to change your vehicle on the app. I’ve looked! I’ve looked everywhere! It’s gone, it used to give you an option to do it when you went to pay for your order and again before you went to pick up said order. Why is that option now gone? Then to top it off it’s not in your settings either! So you’re telling me I have to actually login to the website to change my vehicle? Why? What sense does that make? Y’all out here making the public employees out here looking dumb! My guy was walking all around the parking lot looking for me and I kept missing him to let him know it was my order! I knew the vehicle was wrong but I’ve always had the option to change it before I went to pick up anything. We live in a day and age where A.I. is better and smarter than us. So leave it to A.I. stop messing with things. I love Instacart but this is a problem for me and before you say Publix and Instacart have different apps; I know they do but I checked both apps and was unable to change my vehicle details. FIX IT! And yes I wrote the same review on Instacart app. I’m mad. It’s getting too hot out here to have people walking the whole parking lot looking for a car that doesn’t exist.

When I logged into Publix and needed my groceries delivered, I was transferred to Instacart. The woman that did the shopping for me was good and we were even able to message each other if she picked a substitute I did not care for. (Although some items were not available, there are substitutes.) here’s the problem: once my groceries were delivered, I received an urgent message from my bank blocking a transaction in the San Francisco area. Luckily my bank did not let a transaction go through, especially since I shopped in Miami. The headquarters for Instacart is in San Francisco. I immediately cancelled my card, deleted the Instacart app from my phone and contacted them to let them know what happened and because I deleted my account online, the woman I spoke to said they were not able to help me. She said that my account was probably hacked but couldn’t be sure. Unless hackers are monitoring Instacart continuously and since headquarters for Instacart is in San Francisco, I don’t know what happened except that my bank prevented any transactions going through. All Instacart could provide me with was an “I’m sorry”. I will not use this company ever again and I thank god that my bank has a number of preventative actions in place to help me. If you use this company to purchase anything, you might be on the hook to pay for things that you did not buy….. Beware!!!!!

I placed a pick up order around 8am for a 11am pick up. Soon after I received this text “ We're sorry for the inconvenience, but your Publix order is running late because no shopper is currently available. We'll update you as soon as your order is ready for pickup.” That’s fine and understandable. However, I should be able to cancel if the order will not be ready by 11am. My husband was leaving out of town by 11:30am and I didn’t have a car for the weekend. I tried to delete the order but there was not option for it. After several attempts, I decided to order cases of water at the minimum requirement for a later pick up date since I couldn’t delete the order but I wasn’t able to change the pickup date. I’m going to have cases of water sitting at Publix over the weekend and I honestly don’t trust that I won’t be charged for the delay. This is my first and last order with Publix. I’ll go back to Wal-Mart.