I use to love using this app and I would recommend this app to everyone I knew. But now I don’t really want to do that seeing how every time I place an order, I have to sit and wait after being assigned 4 or 5 drivers. I have to go through 4 or 5 drivers just waiting for one of them to pick up my order and THEN FINALLY are they able to head over to the store. 1. All that waiting is such a waste of time, I could have gotten it myself and come back before anyone takes my order, that’s how long I have to wait. 2. Please make drivers be more penalized if they don’t just pick up the order they were given! I’m a favor driver on the side, I accept MOST IF NOT ALL of my orders. Unless the order is too big and I know my tiny car can’t fit all the items! Please try and fix this multiple driver issue! To clarify what I mean. What I mean is every time I place an order and see my driver I’m like “cool, that person will pick it up and get on with the order”. NOPE, someone else pops up and then I think the same thought until after the 5th driver I saw. And then that’s when it finally says “your driver is headed to the store”! Why did 4 DRIVERS reject my order? Did it not make them enough? I tip at least $5 every time I order so the tip shouldn’t be the reason why they leave! Fix this issue please!

If you live in a big city like Austin or Dallas etc I encourage you to use any other delivery app like door dash. I was very excited to see that the small town I live in was finally getting a food runner app and originally had no issues with it whatsoever. Over time this service has become frustrating and essentially useless. The app seems to have gotten harder and harder to navigate, half the time what i want isn’t even available to order and I have to text the runner with an entirely different order than what i put on the app if i actually want to get what i want. It seems that all of the runners in my area are just extremely unpleasant or never want to work. I understand that runners are usually doing this as a side gig and have full control over the orders they take but the last several times I’ve tried using this service i just watch my order get picked up and canceled multiple times over the course of an hour before finally giving up. If you live in a small town that offers Favor just bite the bullet and go get it yourself. It’ll be infinitely faster. I strongly suggest that y’all add a feature that lets customers know if there are active runners in their area or not so they don’t waste their time waiting for an order that’s never gonna get picked up. That or maybe just don’t offer a service in such small towns where it likely won’t be able to flourish. Pointless 😡

I have been using this app for awhile now and it’s always hit or miss but I kept ordering from them because they used to always make the situation right if any issues happened. However, sadly, this has all changed. The recent situation I was victim to is fraud. Favor wouldn’t help correct the fraudulent charges on my transaction. You as a company cannot promote specific prices and then double them and charge customers for things they didn’t order. It’s clearly fraudulent charges that someone else put on my order in addition to what I ordered… and y’all are OK with not handling the situation? Someone actually told me that they wouldn’t correct the charges because I had other issues in my previous orders. So now I’m being penalized for the other issues Favor owned up to and fixed in previous orders? That’s some messed up logic. I will never be able to use this service again if you don’t make this right and continue to support blatant fraud. My suspicions and evidence is that the runners are doing fraudulent charges on my orders and keeping it for themselves. Your app clearly has an issue that needs to be resolved and it’s not coming from me. I shouldn’t have to fight to “get a refund” for some thing I didn’t even order. Please do the right thing. It’s not that much money but it’s the principle. I should only have to pay for the things that I actually ordered, your advertised fees and what tip I agree to. Period.

I downloaded favor so i could get the whataburger and had not a single good experience trying to order afterwords. The whataburger was free so theres no complaints there however i have 12 dollars in credits for food and every order since has gotten cancelled. I had enough money but they ended up banning my card temporarily. When i messaged customer service they repeating the same stuff over and over like that would help my problem. i waited a few days and continued messaging with favor service so i could use the money before it deleted. Then once i finally understood it I was suspended. I messaged multiple times to figure out how to fix it and they said they submitted a ticket to get me unbanned and that i would get an email. multiple times and i never got an email, i'm still suspended, and unable to use my credits. Ive never had this many problems ever with an ordering service and had bigger hopes for them considering you have to give a tip to your runners. I had so many problems with trying to order from them that my bank account had gotten flagged and made me verify that it was me. the app layout is also weird. you cant find anything and most meals youre not able to customize or even find the typical menu items on here. some you have to order sides and a drink separately and it doesnt let you customize your items as you please. On top of that they dont really have many food places compared to other ordering services.