You require a card reader to enter your APRC information, instead of having a way to select APRC and a photo as proof, since there’s no expiration date. Most people don’t own card readers, as that is something a store or business would have. I was contacted by the developer telling me I can take a photo of my APRC and upload it. Unfortunately I cannot find the place where you can upload a photo of your APRC. Furthermore, even though the app allows for some English, the Customer Service button is completely in Chinese and you cannot understand it. You also get a link to an online website that’s completely in Chinese and there’s nothing to show how to switch to English. Foreigners really need more help.

中華民國的規定是每半自然年六次免稅額度，為何不直接把查詢期間由三個月調整至六個月？

After months of back-and-forth emails with the support staff, they finally figured out that their app couldn’t recognize the back of my APRC because of extremely minor fading on one number and some of the barcode area. I only managed to fix the problem by touching up the faded areas with a marker pen. If you’re having this trouble of the app not recognizing your ID, I suggest this method. The support staff cannot manually enter the information in for you or are unwilling. The suggestion by the support staff that in such cases we should apply for a re-issuing of our APRCs, which is a permanent document, is ludicrous and absurd given the cost and inconvenience of the process combined with the overall inadequacy of the app itself and the necessary nature of its use for people living here. FIX THE APP and stop blaming its inherent and obvious inadequacy and inconvenience on something else.

請問這個爛程式到底是誰發明的？如果不是因為一定要給星星才可以評論的話真的一顆心都不想給我已經很認真的在拍身分證照片，但是真的沒有一張是可以傳上去的已經很清楚到不能再清楚清楚到我阿嬤不用帶老花眼鏡都可以知道他是清楚東西了還是一直跟我講確認照片是清晰的確認照片是清晰的就真的清晰到不能再清晰下去到底是要清晰什麼是眼瞎嗎？拜託一下，真的不可以用自己的手機相機拍嗎？我手機相機拍的都比你的清楚，又不讓我們用手機的照相機拍，一定要用那個什麼相機。請問這個程式發明出來的時候真的有人去測試過嗎？然後剛剛去看評論一堆人全部都是客服在旋轉他們到底在旋轉什麼蔡依林的旋轉跳躍是不是？所以到底要怎麼解決？電子客服的回答根本就回答不到點上難用的要死。麻煩請快一點回覆謝謝如果不回覆就直接檢舉了這種爛程式，早一點檢舉早一點讓大家都爽。