i only rated this 5 stars so my review will be seen. So basically i ordered a cookie tote from mcdonalds on doordash right? I then got the cookie tote. my dasher also informed me that she was waiting more than 15 minutes for the cookie tote and then they gave it to her after so long. So the problem here is that i did NOT receive all 13 cookies and before u think no my dasher didn’t eat them or anything. But Mcdonald’s did not put all 13 of them in there and to make it worse there wasn’t even 10 cookies in the tote?!!??!?! So i then requested a refund and they denied it? so i did it again and once again it got denied??? So i contacted physical online support and they didn’t even try to help or look into it. i wrote to them about what happened and they literally said since it has already been reviewed i’m ending this chat now? Like what that’s so rude all because for one i didn’t receive my full order and now y’all wanna deny me a refund? i feel that it is unfair and i am starting to slowly dislike doordash it bad enough it already expensive but to not give someone there money back is crazy i feel i should have gotten my money back or at least half of what i paid you know? I’m really disappointed in doordash i even attached a image proving it and they still denied me a refund. just lame doordash. will not be returning to order from u guys after that.

What I really like about this app isthat it brings businesses together and able to get more profits from those who either choose to or physically can’t get to their stores. In which making opportunities for not only new customers, but able to get the word out there on certain products as well as places they like more than others. However there are a few things that need to be addressed. For one the GPS of the app alone makes it not 100% accurate when going to a place making the customer have to talk to the dasher or give more directions needed to get what they paid for. Another is that some businesses either on the dasher or the business itself falls a bit short making it frustrating when the customer doesn’t get entirely what they ordered, or it being wrong when they get it. For on one hand you don’t want to waste food or what you received, and on another it wasn’t exactly what you ordered. I do like that it is a work-in-progress and that your representatives of this application are helpful. Another is that since this is based in California that other states the customer has to adhere to the taxes given than what is actual for the state they life in. If possible that these things could be looked at I think you’ll be able to get more customers,patrons,businesses to come on board with your product!Good,Efficient,Needs work.

I was trying to place an order for a gathering at a friend’s house. I started a group order using my friend’s address as the delivery destination. I had to start the order half an hour early since that was the time necessary to prepare the order in time for when it was supposed to be eaten. Seeing that the order was placed when I was still en route to my friend’s address, Doordash suddenly “automatically updated” the delivery address to my own home since I was geographically closer to my own home at the time the order was placed. Furthermore, no notification was made to me such that this change can be undone. This is a very UNWELCOME “feature” that caused my friends and I to both miss my meal since it was infeasible to go back to my house to pick up the food that I needed to deliver to my friend’s house. Upon speaking to Doordash support to change the address THEY CHANGED WITHOUT MY CONSENT they couldn’t do so since “the original delivery address was out of range”, and I couldn’t get a refund since the order was prepared already. But how could I place the order in the first place if the original address was out of range? I refuse to place any further orders through Doordash until I can confidently ensure the most basic of assumptions for my order: my order is going to go to the address which I have specified in the order.